webcam sometimes not recognized

[loverdrive]

Hi,
i have a logitech webcam (C310 HD model). I used it some days and it worked very well. In last 2 days i have some problems. When i start a videocall (or just open cheese) it works but after a few seconds it stop working, no more video/audio displayed/played. Sometimes after a few second it start working again, but then stop again.

I attach log of dmesg -wH

[dic11 16:21] usb 3-3: reset high-speed USB device number 6 using xhci_hcd
[ +29,033655] usb 3-3: USB disconnect, device number 6
[  +0,002606] uvcvideo: Failed to resubmit video URB (-19).
[  +0,003986] uvcvideo: Failed to resubmit video URB (-19).
[  +0,003999] uvcvideo: Failed to resubmit video URB (-19).
[  +0,004003] uvcvideo: Failed to resubmit video URB (-19).
[  +0,003997] uvcvideo: Failed to resubmit video URB (-19).
[  +0,342958] usb 3-3: new high-speed USB device number 7 using xhci_hcd
[  +0,368681] usb 3-3: New USB device found, idVendor=046d, idProduct=081b, bcdDevice= 0.10
[  +0,000003] usb 3-3: New USB device strings: Mfr=0, Product=0, SerialNumber=2
[  +0,000002] usb 3-3: SerialNumber: 39A270A0
[  +0,028304] uvcvideo: Found UVC 1.00 device <unnamed> (046d:081b)
[  +0,039288] input: UVC Camera (046d:081b) as /devices/pci0000:00/0000:00:08.1/0000:0b:00.3/usb3/3-3/3-3:1.0/input/input18
[  +1,209151] usb 3-3: set resolution quirk: cval->res = 384
[  +7,078530] usb 3-3: USB disconnect, device number 7
[  +0,000984] uvcvideo: Failed to resubmit video URB (-19).
[  +0,003984] uvcvideo: Failed to resubmit video URB (-19).
[  +0,003998] uvcvideo: Failed to resubmit video URB (-19).
[  +0,004000] uvcvideo: Failed to resubmit video URB (-19).
[  +0,004000] uvcvideo: Failed to resubmit video URB (-19).
[  +0,334982] usb 3-3: new high-speed USB device number 8 using xhci_hcd
[  +0,467655] usb 3-3: unable to read config index 0 descriptor/all
[  +0,000005] usb 3-3: can't read configurations, error -71
[  +0,540336] usb 3-3: new high-speed USB device number 9 using xhci_hcd
[  +0,572661] usb 3-3: New USB device found, idVendor=046d, idProduct=081b, bcdDevice= 0.10
[  +0,000004] usb 3-3: New USB device strings: Mfr=0, Product=0, SerialNumber=2
[  +0,000002] usb 3-3: SerialNumber: 39A270A0
[  +0,028429] uvcvideo: Found UVC 1.00 device <unnamed> (046d:081b)
[  +0,039568] input: UVC Camera (046d:081b) as /devices/pci0000:00/0000:00:08.1/0000:0b:00.3/usb3/3-3/3-3:1.0/input/input19
[  +1,208749] usb 3-3: set resolution quirk: cval->res = 384
[dic11 16:22] usb 3-3: USB disconnect, device number 9
[  +0,003477] uvcvideo: Failed to resubmit video URB (-19).
[  +0,003992] uvcvideo: Failed to resubmit video URB (-19).
[  +0,003999] uvcvideo: Failed to resubmit video URB (-19).
[  +0,004000] uvcvideo: Failed to resubmit video URB (-19).
[  +0,004000] uvcvideo: Failed to resubmit video URB (-19).
[  +1,094488] usb usb3-port3: Cannot enable. Maybe the USB cable is bad?
[  +0,899997] usb usb3-port3: Cannot enable. Maybe the USB cable is bad?
[  +0,000028] usb usb3-port3: attempt power cycle
[  +0,859942] usb 3-3: new high-speed USB device number 12 using xhci_hcd
[  +0,243063] usb 3-3: New USB device found, idVendor=046d, idProduct=081b, bcdDevice= 0.10
[  +0,000003] usb 3-3: New USB device strings: Mfr=0, Product=0, SerialNumber=2
[  +0,000002] usb 3-3: SerialNumber: 39A270A0
[  +0,022424] uvcvideo: Found UVC 1.00 device <unnamed> (046d:081b)
[  +0,039348] input: UVC Camera (046d:081b) as /devices/pci0000:00/0000:00:08.1/0000:0b:00.3/usb3/3-3/3-3:1.0/input/input20
[  +1,209093] usb 3-3: set resolution quirk: cval->res = 384
[dic11 16:26] usb 3-3: USB disconnect, device number 12
[  +0,003096] uvcvideo: Failed to resubmit video URB (-19).
[  +0,003991] uvcvideo: Failed to resubmit video URB (-19).
[  +0,003999] uvcvideo: Failed to resubmit video URB (-19).
[  +0,003999] uvcvideo: Failed to resubmit video URB (-19).
[  +0,004001] uvcvideo: Failed to resubmit video URB (-19).
[  +0,308198] usb 3-3: new high-speed USB device number 13 using xhci_hcd
[  +0,900006] usb usb3-port3: Cannot enable. Maybe the USB cable is bad?
[  +0,543972] usb 3-3: new high-speed USB device number 14 using xhci_hcd
[  +0,364587] usb 3-3: New USB device found, idVendor=046d, idProduct=081b, bcdDevice= 0.10
[  +0,000003] usb 3-3: New USB device strings: Mfr=0, Product=0, SerialNumber=2
[  +0,000001] usb 3-3: SerialNumber: 39A270A0
[  +0,031307] uvcvideo: Found UVC 1.00 device <unnamed> (046d:081b)
[  +0,039470] input: UVC Camera (046d:081b) as /devices/pci0000:00/0000:00:08.1/0000:0b:00.3/usb3/3-3/3-3:1.0/input/input21
[  +1,208967] usb 3-3: set resolution quirk: cval->res = 384
[  +1,238376] retire_capture_urb: 26 callbacks suppressed
[  +0,000026] usb 3-3: USB disconnect, device number 14
[  +0,000968] usb 3-3: cannot submit urb (err = -19)
[  +0,000055] usb 3-3: cannot submit urb 0, error -19: no device
[  +0,000081] uvcvideo: Failed to resubmit video URB (-19).
[  +0,003988] uvcvideo: Failed to resubmit video URB (-19).
[  +0,003999] uvcvideo: Failed to resubmit video URB (-19).
[  +0,004000] uvcvideo: Failed to resubmit video URB (-19).
[  +0,004000] uvcvideo: Failed to resubmit video URB (-19).
[  +0,328135] usb 3-3: new high-speed USB device number 15 using xhci_hcd
[  +0,364645] usb 3-3: New USB device found, idVendor=046d, idProduct=081b, bcdDevice= 0.10
[  +0,000003] usb 3-3: New USB device strings: Mfr=0, Product=0, SerialNumber=2
[  +0,000002] usb 3-3: SerialNumber: 39A270A0
[  +0,019301] uvcvideo: Found UVC 1.00 device <unnamed> (046d:081b)
[  +0,039493] input: UVC Camera (046d:081b) as /devices/pci0000:00/0000:00:08.1/0000:0b:00.3/usb3/3-3/3-3:1.0/input/input22
[  +1,209412] usb 3-3: set resolution quirk: cval->res = 384
[  +1,383416] usb 3-3: USB disconnect, device number 15
[  +0,000473] usb 3-3: cannot submit urb (err = -19)
[  +0,000064] usb 3-3: cannot submit urb 0, error -19: no device
[  +0,003067] uvcvideo: Failed to resubmit video URB (-19).
[  +0,003993] uvcvideo: Failed to resubmit video URB (-19).
[  +0,004000] uvcvideo: Failed to resubmit video URB (-19).
[  +0,004000] uvcvideo: Failed to resubmit video URB (-19).
[  +0,003999] uvcvideo: Failed to resubmit video URB (-19).
[  +0,332102] usb 3-3: new high-speed USB device number 16 using xhci_hcd
[  +0,376784] usb 3-3: New USB device found, idVendor=046d, idProduct=081b, bcdDevice= 0.10
[  +0,000003] usb 3-3: New USB device strings: Mfr=0, Product=0, SerialNumber=2
[  +0,000002] usb 3-3: SerialNumber: 39A270A0
[  +0,031173] uvcvideo: Found UVC 1.00 device <unnamed> (046d:081b)
[  +0,039085] input: UVC Camera (046d:081b) as /devices/pci0000:00/0000:00:08.1/0000:0b:00.3/usb3/3-3/3-3:1.0/input/input23
[  +1,209236] usb 3-3: set resolution quirk: cval->res = 384
[  +1,405397] usb 3-3: USB disconnect, device number 16
[  +0,000132] usb 3-3: cannot submit urb (err = -19)
[  +0,000065] usb 3-3: cannot submit urb 0, error -19: no device
[  +0,002038] uvcvideo: Failed to resubmit video URB (-19).
[  +0,003987] uvcvideo: Failed to resubmit video URB (-19).
[  +0,004000] uvcvideo: Failed to resubmit video URB (-19).
[  +0,004000] uvcvideo: Failed to resubmit video URB (-19).
[  +0,003999] uvcvideo: Failed to resubmit video URB (-19).
[  +0,304066] usb 3-3: new high-speed USB device number 17 using xhci_hcd
[  +0,364698] usb 3-3: New USB device found, idVendor=046d, idProduct=081b, bcdDevice= 0.10
[  +0,000003] usb 3-3: New USB device strings: Mfr=0, Product=0, SerialNumber=2
[  +0,000002] usb 3-3: SerialNumber: 39A270A0
[  +0,019301] uvcvideo: Found UVC 1.00 device <unnamed> (046d:081b)
[  +0,039609] input: UVC Camera (046d:081b) as /devices/pci0000:00/0000:00:08.1/0000:0b:00.3/usb3/3-3/3-3:1.0/input/input24
[  +1,208976] usb 3-3: set resolution quirk: cval->res = 384
[  +1,371261] usb 3-3: USB disconnect, device number 17
[  +0,000123] uvcvideo: Failed to resubmit video URB (-19).
[  +0,000842] usb 3-3: cannot submit urb (err = -19)
[  +0,000067] usb 3-3: cannot submit urb 0, error -19: no device
[  +0,003055] uvcvideo: Failed to resubmit video URB (-19).
[  +0,004000] uvcvideo: Failed to resubmit video URB (-19).
[  +0,003999] uvcvideo: Failed to resubmit video URB (-19).
[  +0,004001] uvcvideo: Failed to resubmit video URB (-19).
[  +1,104042] usb usb3-port3: Cannot enable. Maybe the USB cable is bad?
[  +0,899990] usb usb3-port3: Cannot enable. Maybe the USB cable is bad?
[  +0,000032] usb usb3-port3: attempt power cycle
[  +1,219977] usb usb3-port3: Cannot enable. Maybe the USB cable is bad?
[  +0,903972] usb usb3-port3: Cannot enable. Maybe the USB cable is bad?
[  +0,000033] usb usb3-port3: unable to enumerate USB device

It could be an hardware problem? Usb cable is well connected.

Thank you

[Kirboosy]

Welcome to the forums!

Could you run the following command and paste the output here?

lsusb

The webcam cable could be frayed internally, but if the webcam works flawlessly on other systems then that would rule out that issue.

Which version of Ubuntu are you running? I would also suggest trying a LiveCD of Ubuntu 20.04 to verify it's not a configuration on your system. It should "just work" out of the box.