Shock: Heh, yeah, I apparently I can't spell, according to the one I just remembered:
I get a call from a Russian fellow with a very thick Russian accent one night. He is having problems setting up the wireless on his laptop. He already has it hard-wired to the modem, which is at least a good start.
Now, we had a tool at Verizon called Go2Assist. It was similar to VNC except that it was a commercial program that allowed us to view and work on a customer's PC. We send a customer to a site on Verizon that lets them put in a code that we give them, and that code allows us to route to their computer and share their screen. Other features included a paintbrush, where we could draw on their screen, to direct them with steps, and even a flashlight that we could use to highlight things we were asking them to look at that they couldn't find.
When we can get our customer in Go2Assist, we do it. Calls go by SO MUCH FASTER if we can just do that.
Of course, the calls we REALLY need to do it on never allows it to happen. This is one said call.
I ask the guy to type in sharing.verizon.net, and he types it in as follows: sharing.verzon.net. What makes it worse is that he is speaking the words back to me as he types them, and pronounces Verizon perfectly. So when he gets a 404 error, I'm stunned.
I ask him to read it back to me, which is when I find out his spelling error.
Me: Ok, here's what we're going to do. Type in sharing.--:
Customer: Sharing DOT--
Me: V--
Customer: V--
Me: E--
Customer: E--
Me: R--
Customer: R--
Me: I--
Customer: Z--
There seems to be a breakdown in communication somewhere...
I then start trying to explain that he's spelling it wrong. He tells me that's not possible, and that perhaps it's me who is spelling it wrong. I inform that I work for Verizon, and have used their phone service for a decade, that I know how to spell the company name.
This guy, who has probably only been here five years, and spoken English that long, goes off into a SWEARING TIRADE, claiming that I was insulting his intelligence, and insinuating that he didn't know how to spell (He didn't use those exact words, or else I might have retracted the statement). He continues this rant for 5 minutes before I can get a word in edgewise.
BUT BEFORE HE DOES, he takes the IT-cake, and CHALLENGES ME TO A SPELLING BEE, ANYTIME, ANYWHERE! By now I'm just stammering and trying to stifle my laughter. Knowing that my laughbox is about to erupt any time, and knowing I'm going nowhere with this guy, I do the most logical thing in the world.
Me: Sir, who's the manufacturer of your computer.
Him: Dell.
Me: I'm going to have to transfer you to Dell, so that they can fix the problems with your computer so that we can initiate screen sharing with you.
Him: Ok.
I hope to God he can spell Dell. I know most of their support agents can't.
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