Google's Gmail service down nearly 2 hours
Ryan Kim,James Temple
Wednesday, September 2, 2009
Google Inc.'s Gmail service was down for nearly two hours on Tuesday, another in a series of outages that analysts claim can undermine confidence in online applications.
The Mountain View search company said it fixed the problem, which affected most Gmail users, around 2:40 p.m. It is still investigating the cause.
"We're terribly sorry for the inconvenience," wrote David Besbris, engineering director, on Google's Gmail blog shortly after the outage began.
Google experienced a widespread outage that lasted several hours on Feb. 24. Smaller problems occurred March 11, April 16 and May 8.
Analysts say businesses and consumers will only full-heartedly adopt online applications and data storage, known as cloud computing, if they are assured they can access them whenever they need to. Technical snafus like these can undermine that confidence. That's especially true for businesses, which Google is increasingly targeting with its online e-mail and office applications.
"This is one of the reasons that corporate e-mail has not moved to the cloud," said Tim Bajarin, president of Creative Strategies in Campbell. "Under no circumstances do they want to have the system taken down."
In fairness, corporate e-mail accounts, home DSL lines and traditional software have a nasty habit of malfunctioning on occasion, too. Google said that during the outage, users could continue to send and receive e-mail using services like POP, and access old mail using Gmail offline.
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