Page 1 of 3 123 LastLast
Results 1 to 10 of 26

Thread: basic questions

  1. #1
    Join Date
    Feb 2006
    Beans
    35

    basic questions

    I bring here some basic issues to see the point of view of advanced Linux users.

    Here is my situation:

    I am not a programer, I am just the ordinary user who works at the institute where all programs for work are linux based and force me to use linux.

    For practical reasons, this forces me to install linux on my laptop also to be able to work at home. As the user, my only interest is that I have the means to get the work done and not to loose time. So when some problem occurs, I need to have the internet connection to seek help from people online or to have somebody that would help me. In some countries you still pay internet by the time you spend online and sometimes you cannot afford it. Also, you can spend a lot of money connecting with hope that somebody responded to your question on linux forums and you don't know if you will get help in 2 hours or 2 weeks or ever. If I have to pay, I prefer to have a phone number where I can get immediate help. I tried already Red Hat and there was a huge compatibility problem with the laptop, so you can not get help if something just can not be done.

    A friend says: make yourself an expert, I will not help you any more and you will not depend on me. So, the same way somebody could say: learn how to cook, saw and do carpentry, so you will not have to depend on others to do it for you and you don't have to pay them. But that would mean that I would spend all my time doing those things and not enjoying the rest of the things in life. I think it is not fair. At the end I am between options: to look for somebody whom I have to pay to resolve all my linux issues (which means that linux is not a free OS for me at all) plus I depend on that person's schedule OR leaving my work pending and dedicate (loose) a lot of time to learn tricks and resolve problems myself and not having time to enjoy other things. I am not against people who have Linux as a life passion, just I would like to have a choice and do not have to dedicate myself to informatics if I want to do something else.

    My questions are:

    1) why someone wouldn't employ people officially to provide guarantized telephone 24h help for ubuntu for users who pay for it

    2) do you think it is fair to develop software that is exclusive tool for some very specific work, exclusively for 1 operative system, giving people no choice?
    Last edited by steel_lady; January 5th, 2007 at 03:42 AM.

  2. #2
    Join Date
    Jun 2005
    Location
    Land of the Longleaf Pine
    Beans
    Hidden!

    Re: basic cuestions

    Quote Originally Posted by steel_lady
    I am not against people who have Linux as a life passion, just I would like to have a choice and do not have to dedicate myself to informatics if I want to do something else.
    the company you work for chose linux. if you worked for any company, you'd have to use whatever they want you to. as long as you work for a company that only uses linux, you have to do the best you can with it. can you not get an internet provider that gives you unlimited time for one fee?

  3. #3
    Join Date
    Feb 2006
    Beans
    35

    Re: basic cuestions

    Quote Originally Posted by fuscia View Post
    the company you work for chose linux. if you worked for any company, you'd have to use whatever they want you to. as long as you work for a company that only uses linux, you have to do the best you can with it. can you not get an internet provider that gives you unlimited time for one fee?
    My opinion is that it is not important which system you work on but to get the work done es quickly as possible. If somebody would obligate you to work in windows you would complain, no? In some poor countries going for a one fee internet instead for dial up is still very expensive.

    Besides, if you are physicist for example, your professional success should depend on how good physicist are you and not weather you are good in linux or not
    Last edited by steel_lady; January 5th, 2007 at 04:15 AM.

  4. #4
    Join Date
    Feb 2006
    Location
    So Cal, USA
    Beans
    338
    Distro
    Ubuntu 9.10 Karmic Koala

    Re: basic cuestions

    If your employer expects you to work from home with your own computer they should be able to provide you with the support you need.

    How do they get support for their systems? Is their an internal IT dept. or an outside contractor? Or is the system small enough to be handled by a co-worker more knowlegdable then you?

    If the "after hours" work you do is by your own choice rather then any sort of company policy maybe some informal guidence from the IT dept. (or company geek?) may be available. I guess a lot would depend on the structure of your organisation.

    As to your specific questions;
    1) Canonicil does offer paid support for Ubuntu. I don't now the type, Online only or phone, or the costs. This Site has an enquiry form that should be able to get the answers for you.
    2) No it's not "fair". That's the main reason you see so much dislike expressed for Microsoft. On the other hand the specific work you do may be so specialised that when the software was created there was no incentive to expand it's usability beyond the needs of the original user.

    Though I realise non of this solves your immediate problems, hopefully I've provided some insight to help you arrive at a solution.

  5. #5
    Join Date
    Jun 2005
    Location
    Land of the Longleaf Pine
    Beans
    Hidden!

    Re: basic cuestions

    Quote Originally Posted by steel_lady
    My opinion is that it is not important which system you work on but to get the work done as quickly as possible.
    i agree with you, but that has little to do with your situation. your problem is that you have to work with linux and you don't know what you are doing as well as you'd like and you are not thrilled with the available help. the 'world of linux' is not going to change for you, any time soon. the best thing you can do is to figure out a better way to find out what you need to know. how much do you know already? is there a typical problem you run into on a regular basis? is it knowing the software, or is it hardware issues that get you the most, etc.?

  6. #6

    Re: basic cuestions

    1) why someone wouldn't employ people officially to provide guarantized telephone 24h help for ubuntu for users who pay for it
    For home users: Ubuntu does have paid support. (Only 24 hours for servers and thin clients and cluster support.)

    Besides, if you are physicist for example, your professional success should depend on how good physicist are you and not weather you are good in linux or not
    Actually it would, since most of them would be using Linux or a Unix derived os as their work operating system
    Learning is not attained by chance, it must be sought for with ardor and attended to with diligence. Abigail Adams ( 1744 - 1818 ), 1780;

    My blog Poetry and More Free Ubuntu Magazine

  7. #7
    Join Date
    Apr 2006
    Beans
    368
    Distro
    Edubuntu 7.04 Feisty Fawn

    Re: basic cuestions

    If you are so good at Windows, why not download vmware player and an ubuntu 6.06 appliance and run Ubuntu in Windows? Then you could fall back on your superior windows knowledge.

    Running Ubuntu as a virtual machine is pretty well idiot proof if you are used to Linux at all.

  8. #8
    Join Date
    Aug 2005
    Beans
    462

    Re: basic cuestions

    you can use xchat (an instant message type program) for getting help quickly

    http://www.xchat.org/

    if you don't already have it already you can install it like this -
    Code:
    sudo aptitude install xchat
    then to run it type alt-F2 and type xchat in the popup. then go to Freenode (then click on Connect, then type this -
    Code:
    /join #ubuntuforums
    Attached Images Attached Images
    Thanks to the forums staff for your dedication and hard work
    (the admins changed my sig to that lol )

  9. #9
    Join Date
    Dec 2005
    Location
    Western Australia
    Beans
    11,480
    Distro
    Ubuntu 12.04 Precise Pangolin

    Re: basic cuestions

    Quote Originally Posted by enopepsoo View Post
    If you are so good at Windows, why not download vmware player and an ubuntu 6.06 appliance and run Ubuntu in Windows? Then you could fall back on your superior windows knowledge.

    Running Ubuntu as a virtual machine is pretty well idiot proof if you are used to Linux at all.
    Great minds think alike; that's what I was just about to suggest (except that I suggest downloading VMWare Server, so you can make snapshots):

    * You get around any hardware compatibility issues
    * If you start playing around with stuff that you shouldn't touch, and mess your system up, you can just roll back to an earlier snapshot
    * There's absolutely no danger to your existing data (not that there's much danger anyway).

    Paid support is available from Canonical (I do believe they offer telephone support).

    It's not fair if your company ties you to a particular computing platform, unless there is a VERY good reason for it. That is how a lot of us feel when companies try to tie us to Windows-only programs.
    I try to treat the cause, not the symptom. I avoid the terminal in instructions, unless it's easier or necessary. My instructions will work within the Ubuntu system, instead of breaking or subverting it. Those are the three guarantees to the helpee.

  10. #10
    Join Date
    Oct 2006
    Location
    PA, USA
    Beans
    209
    Distro
    Kubuntu 6.10 Edgy

    Re: basic cuestions

    In many cases companies that require you to use specific software will offer free or pay for you to recieve training on that software maybe you should ask around at work. You may have to give up some of your time to become competent with your comany's software but it's a good idea to do so as you will become more efficient and thus more productive. The key is you don't have to choose one or the other learn or have free time. You can dedicate a small portion of your free time to learning while getting the help you need from others in the mean time. To answer your questions I think it would be fine for someone to hire a tech support staff to offer paid support via phone however I think there is quite a bit of shortage of people who are qualified and want that type of job for every linux distro to have such support. On the second question I really hate companies that force software on their people however they have to do what works for them and this translates to a price most emplyees must pay if they choose to work under a company rather than work for themselves.
    Last edited by seijuro; January 5th, 2007 at 04:52 AM.
    "But when a long train of abuses and usurpations, pursuing invariably the same object, evinces a design to reduce them under absolute despotism, it is their right, it is their duty to throw off such government [...]"
    —Declaration of Independence

Page 1 of 3 123 LastLast

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •