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Thread: Bluetooth Connection Issue on HP Computer with Intel Killer Wi-Fi 6E AX1675 Network A

  1. #1
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    Sep 2024
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    Bluetooth Connection Issue on HP Computer with Intel Killer Wi-Fi 6E AX1675 Network A

    Hello Everyone,


    I am facing an issue with my HP computer running Ubuntu. I have installed an Intel Killer Wi-Fi 6E AX1675 network adapter (PCIe – 802.11ax with Bluetooth 5.3).


    Problem:

    I can connect to Wi-Fi without issues, but I'm having trouble with the Bluetooth functionality. Specifically:

    • The Bluetooth toggle switch does not work. It shows "No Bluetooth found. Plug in a dongle to use Bluetooth", even though I have a built-in Bluetooth adapter.
    • I have tried pairing my AirPods (Bluetooth is on), but the system still does not recognize any Bluetooth device.


    What I’ve Tried:



    • I checked my wired headset with a dongle, and it works fine.
    • However, I still get the message that no Bluetooth is available and can't toggle it on/off.


    I would like to use wireless Bluetooth, and any assistance with resolving this issue would be greatly appreciated.

    Thanks in advance for your help!
    Attached Images Attached Images

  2. #2
    Join Date
    May 2014
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    Ubuntu 20.04 Focal Fossa

    Re: Bluetooth Connection Issue on HP Computer with Intel Killer Wi-Fi 6E AX1675 Netwo

    Please post results from terminal for
    Code:
    lsusb; sudo dmesg|egrep -i 'blue|firm'

  3. #3
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    Re: Bluetooth Connection Issue on HP Computer with Intel Killer Wi-Fi 6E AX1675 Netwo

    Hello,

    Please find the details

    divyad:~$ lsusb
    Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
    Bus 001 Device 004: ID 0b0e:245d GN Netcom Jabra Link 370
    Bus 001 Device 003: ID 0d62:3f41 Darfon Electronics Corp. HP Wired Desktop 320K Keyboard
    Bus 001 Device 002: ID 03f0:584a HP, Inc HP 125 USB Optical Mouse
    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

    divyad:~$ sudo dmesg|egrep -i 'blue|firm'
    [ 0.442081] ACPI: [Firmware Bug]: BIOS _OSI(Linux) query ignored
    [ 3.240881] iwlwifi 0000:04:00.0: loaded firmware version 86.fb5c9aeb.0 ty-a0-gf-a0-86.ucode op_mode iwlmvm
    [ 3.544257] i915 0000:00:02.0: [drm] Finished loading DMC firmware i915/adls_dmc_ver2_01.bin (v2.1)
    [ 3.553253] i915 0000:00:02.0: [drm] GT0: GuC firmware i915/tgl_guc_70.bin version 70.5.1
    [ 3.553257] i915 0000:00:02.0: [drm] GT0: HuC firmware i915/tgl_huc.bin version 7.9.3
    [ 737.043391] Bluetooth: Core ver 2.22
    [ 737.043407] NET: Registered PF_BLUETOOTH protocol family
    [ 737.043408] Bluetooth: HCI device and connection manager initialized
    [ 737.043411] Bluetooth: HCI socket layer initialized
    [ 737.043412] Bluetooth: L2CAP socket layer initialized
    [ 737.043413] Bluetooth: SCO socket layer initialized
    [ 775.000711] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
    [ 775.000714] Bluetooth: BNEP filters: protocol multicast
    [ 775.000717] Bluetooth: BNEP socket layer initialized

  4. #4
    Join Date
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    Re: Bluetooth Connection Issue on HP Computer with Intel Killer Wi-Fi 6E AX1675 Netwo

    Can you post pictures of both sides of the wifi card and post?

  5. #5
    Join Date
    Sep 2024
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    Re: Bluetooth Connection Issue on HP Computer with Intel Killer Wi-Fi 6E AX1675 Netwo

    Hello,

    Please find the Wificard attached
    Attached Images Attached Images

  6. #6
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    Re: Bluetooth Connection Issue on HP Computer with Intel Killer Wi-Fi 6E AX1675 Netwo

    There should have been a cord that is supposed to be connected from the wifi card to the motherboard for the bluetooth to work

  7. #7
    Join Date
    Sep 2024
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    Re: Bluetooth Connection Issue on HP Computer with Intel Killer Wi-Fi 6E AX1675 Netwo

    Hello,

    Yes, You are Correct !! The Cord was missing.

    We are working to get it connected.

    Thank you for your guidance.

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