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Thread: The Future of the Forum

  1. #181
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    Re: The Future of the Forum

    Quote Originally Posted by ian-weisser View Post
    . . .

    Let's please be constructive.

    . . .

    Survey the incoming userbase about what?
    Ok. I can work with this, but I'm uncertain if my feedback is desired as I had been previously dismissed and then told I have poor reading comprehensive skills. Then I was reminded that I need to be constructive.

    In IT there is UX research done for product development. When merging one product to a different platform, user research should be conducted to identify pain points, features they like, and improvements desired. Personas are typically given to categories of users when developing such as the newbie, the power user, the developer, etc. To navigate issues in design and governance, it's best to include community members, evaluate current state and proof of concepts, and give the community a chance to provide input, test the environment, and offer governance suggestions. This would create a sense of ownership and reduces resistance.

    What I've done on my own with my free time was visit Discourse, create an account, and onboard. I looked at the available threads and noted my impression. A few days later after thinking about my experience, I provided my experience to the forum. I identified pain points. You tell me that you've been here a long time, and that I shouldn't worry. Can you not see how this could be frustrating?

    Anyways. Here's how the users can be surveyed here. It can be in a forum thread. If no one responds, I would assume a total greenfield and do whatever.


    1. Introduce the survey, emphasizing how the feedback will help make the decision (either to migrate or create a separate Discourse).
    2. Provide a scale, like 1 - 5 to determine responses. Provide text input for elaboration: what features do you use often, what features are difficult or frustrating, are you concerned about the change, biggest concerns (text or multiple choice), would prefer separate, forum, or migration?
    3. Allow users to suggest wishlist items.
    4. Provide a survey on the UX of the current state of Discourse: is it easy to create an account, what features do you like, what do you find difficult, concerns, etc.
    5. Provide a survey on the governance of UF and Discourse, are the rules fair, do you feel safe, do you feel inhibited, etc.
    6. Offer a small incentive like badges or recognition for the survey.


    - https://www.jonobacon.com/books/artofcommunity/


    My critique is that deconstruction of feedback isn't helpful and causes resistance. Perhaps we're not wanted because we haven't been using the forums long enough or in a way that Canonical finds meaningful. That in itself is a lot to unpack. But if you want the project to be successful, I highly recommend going down the traditional method of adopting new platforms and software using UX principals. It's free and it's pro-user, which is why software is open source in the first place.

  2. #182
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    Re: The Future of the Forum

    Originally Posted by ian-weisser

    I think the fact that I'm here, very active, and shouting "It can be done! And Discourse wants this!" shows that Discourse is receptive.
    I gently disagree that "the effort will fail." We all strongly disagree with any solution that results in support requests "second class." Other peer projects have done it successfully, and this thread has links to them. Let's please be constructive.
    I completely agree with this.
    Last edited by wildmanne39; 4 Weeks Ago at 05:40 AM.

  3. #183
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    Re: The Future of the Forum

    On the Ubuntu Discourse forum, do we know yet if we would need to create a new user account, or if the UF users can migrate. I haven’t tried but perhaps our Ubuntu One SSO also works for Ubuntu Discourse. I will check that tonight when I get home.

    Do we need motion?…

  4. #184
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    Re: The Future of the Forum

    Quote Originally Posted by aljames2 View Post
    On the Ubuntu Discourse forum, do we know yet if we would need to create a new user account, or if the UF users can migrate. I haven’t tried but perhaps our Ubuntu One SSO also works for Ubuntu Discourse. I will check that tonight when I get home.

    Do we need motion?…
    No need to create a new account just login with your SSO account.

  5. #185
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    Re: The Future of the Forum

    Relevant: The community workshop and brainstorming session at the Ubuntu Summit in two weeks.

    Source: https://events.canonical.com/event/5...ributions/534/

    This NOT a "meh, somebody will summarize it for me" meeting.
    This is one of those key events that shapes the future.

    It's important. Don't miss it.
    - Put it on your calendar.
    - Figure out how to register for remote participation (Free!)
    - Figure out how to watch it (YouTube) and offer your real-time input.

    Hack the community - brainstorm and kick-off

    Speakers

    Dr Merlijn Sebrechts

    Ubuntu Community Council, Snapcrafters

    Ms Anne Fonteyn




    Description

    This workshop is a brainstorm session about how we can improve the Ubuntu community. It also serves as the kick-off of a larger community building initiative that will continue after the summit is over.

    While we all love the Ubuntu community, it also has its warts, and there is a lot that can improve. This workshop will focus on how to address some of the key challenges of the Ubuntu community.


    • How can we make it easier to onboard new people and help them find their way to contributing?
    • How can we nurture existing contributors to grow into leadership positions?
    • How can we improve and clarify the relationship between volunteer contributors and Canonical employees?
    • How can we make our community more diverse and global?

    This workshop will seek to answer these questions and will kickstart the initiative to start working on these topics once the summit is over.

  6. #186
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    Re: The Future of the Forum

    Thanks Ian and now slotted on the calendar.
    "When you practice gratefulness, there is a sense of respect toward others." >>Dalai Lama

  7. #187
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    Re: The Future of the Forum

    I do not feel qualified to comment on this thread other than I've been a user of this forum for sometime and found the forum absolutely invaluable. For those fearing the worst (change has got to come and whatever happens 'it' will be different) I think some research into @ian-weisser would be invaluable. I have no idea who he is (I've read his profile) but in various forums he is obviously extremely knowledgeable and helpful. There is always a danger of 'us and them' (whoever 'them' is) in these types of discussions but, personally, I feel is it extremely helpful that ian-weisser is onboard and helping out. He has contributed for some time on this forum (as well as others) but it appears as if some see him as 'on the other side, or, one of them'. I do not know the relationship between ian@weisser and the mods on this forum, but I feel there is a relationship and mutual respect between them. I feel confident that these grand people will do what is best,in this compromised situation, and we should all be grateful for their efforts both behind the scene and what is visible here.

  8. #188
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    Re: The Future of the Forum

    Quote Originally Posted by coffeecat View Post
    @sgt-mike, oh please. I thought this had been covered. At the moment, Ubuntu Discourse does not accommodate technical support partly because the forums here exist, and partly because end-user volunteer technical support does not sit comfortably with Ubuntu Discourse's focus at the moment. This could change if need be. If Discourse is the way to go the choice is between merging into Ubuntu Discourse, or migrating to a new instance of Discourse. This is the nature of the ongoing discussion about finding a way forward involving the Community Council. Taking offence at the way things are at the moment and ignoring the possibility of future change is hardly helpful.

    I suggest you take a closer look at the preceding discussion and look for ian-weisser's posts in particular.
    @coffeecat I apologize seems I missed /overlooked that important part of the discussion. That oversight on my part seems to cause even more beating of a dead horse.

    added:
    Maybe the idea of "migrating to a new instance of Discourse" might be the best path forward .... I don't know it might not be.
    Maybe my best course of action is not to post, or say my view point on this topic. Take a just wait and see approach to this.

    I could say a lot more but I fear that I would become a "lout" which is not productive nor worthwhile to me or anyone else.
    Last edited by sgt-mike; 3 Weeks Ago at 09:23 PM.
    Once more into the fray.......
    Into the last good fight I'll ever know.
    Live and die on this day.......
    Live and die on this day.......

  9. #189
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    Re: The Future of the Forum

    I remember when I first started visiting this forum many years ago. From time to time someone would say: "Ubuntu is not a democracy." I did not know what they meant. It took me years to work out why such a statement was spoken.

    Ubuntu Forum is not a democracy in the sense that decisions are made by majority vote of all those who are registered on the Forum. It most likely is a democracy in the sense that decisions are made by majority vote of members of a particular council or committee.

    I hope those making the decisions know how to disagree without being disagreeable. I am sure that they do know how to disagree without being disagreeable.

    Let us keep in mind that there is a Ubuntu Forum Code of Conduct, as well as a Ubuntu Code of Conduct. There must surely be a Ubuntu Discourse Code of Conduct. There must be similarities between these Codes. If the paper codes of conduct can be agreeable to each other then it must be possible for humans who have signed the codes of conduct to be also agreeable to each other.

    Regards
    It is a machine. It is more stupid than we are. It will not stop us from doing stupid things.
    Ubuntu user #33,200. Linux user #530,530


  10. #190
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    Re: The Future of the Forum

    Quote Originally Posted by grahammechanical View Post
    I remember when I first started visiting this forum many years ago. From time to time someone would say: "Ubuntu is not a democracy." I did not know what they meant. It took me years to work out why such a statement was spoken.

    Ubuntu Forum is not a democracy in the sense that decisions are made by majority vote of all those who are registered on the Forum. It most likely is a democracy in the sense that decisions are made by majority vote of members of a particular council or committee.

    I hope those making the decisions know how to disagree without being disagreeable. I am sure that they do know how to disagree without being disagreeable.

    Let us keep in mind that there is a Ubuntu Forum Code of Conduct, as well as a Ubuntu Code of Conduct. There must surely be a Ubuntu Discourse Code of Conduct. There must be similarities between these Codes. If the paper codes of conduct can be agreeable to each other then it must be possible for humans who have signed the codes of conduct to be also agreeable to each other.

    Regards
    Yes the Ubuntu CoC is applied through out the community in all areas, all the contact that I have had with the wider community over the years has been very pleasant positive and supportive, the community leaders look to bring about solutions and community building and mentorship to create new leaders so yes they all work will together the members that I have had the pleasure to interact with over the years anyway and they realize there will be differences of opinions and in fact those differences are what we as a community have the opportunity to learn the most from.

    Most things are voted on by the Community Council, Forum Council but I am sure that in situations like how to proceed with the future of the forum while all votes count Canonical will make the final decision based on feasibility and cost.

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