Help (Ubuntu Desktop Guide) Showing Up As Blank On Ubuntu 24.04 LTS

[john_jr2]

Hello,

Does anyone know how to fix the Help (Ubuntu Desktop Guide, the blue question mark icon in the panel that comes with Ubuntu 24.04 LTS et cetera) when it shows up as blank instead of showing information on how to use Ubuntu?

Screenshot:



So far I have tried this without any luck: I checked for & installed updates in the App Center and Software Center, I have opened a terminal & run sudo apt update and sudo apt install yelp.

Thank you.

[guiverc]

If you need the info quick; you can get details from https://help.ubuntu.com/stable/ubuntu-help/

Sorry I'm not currently using Ubuntu Desktop or GNOME, so I don't have the application appearing on my desktop currently for me to explore further. I did boot a Ubuntu 24.04 LTS daily ISO on a nearby machine to confirm what I see matches the link I provided, but can't look further [currently] sorry; I didn't get a blank/white screen on my quick boot in a live environment.

[tea for one]

Try opening the Ubuntu Desktop Guide via the terminal.
It may produce error messages?

yelp

[john_jr2]

Try opening the Ubuntu Desktop Guide via the terminal.
It may produce error messages?

yelp

Thank you, it still opens blank, I noticed that when I hover over the blankness, sometimes hover text appears.

In terminal, this error keeps repeating: "AcceleratedSurfaceDMABuf was unable to construct a complete framebuffer"

Also, here is my system details, I cleaned installed Ubuntu 24.04 LTS back when I installed it, and my Nvidia driver is the 535 driver.

Another issue that I have is that 50% of the time Ubuntu does not shut down, the screen goes black eventually, but it is not really shut down.

I wonder if both issues are related to my graphics card & the drivers?

I had the shutdown issue on Ubuntu 22.04 LTS as well, with a different driver, but probably not as often.

# System Details Report
---


## Report details
- **Date generated:** 2024-08-07 09:51:58


## Hardware Information:
- **Hardware Model:** Acer Aspire TC-780
- **Memory:** 12.0 GiB
- **Processor:** Intel® Core™ i5-7400 × 4
- **Graphics:** NVIDIA GeForce GT 1030
- **Disk Capacity:** 2.0 TB


## Software Information:
- **Firmware Version:** R02-B2
- **OS Name:** Ubuntu 24.04 LTS
- **OS Build:** (null)
- **OS Type:** 64-bit
- **GNOME Version:** 46
- **Windowing System:** X11
- **Kernel Version:** Linux 6.8.0-39-generic

[tea for one]

I wonder if both issues are related to my graphics card & the drivers?

Possibly/probably?
Unfortunately, I cannot offer further advice as I do not have a Nvidia GPU.

If you boot into a "Try Ubuntu" live session, can you view the Help application?

[him610]

If it is any help, here is link to Ubuntu Desktop Guide https://help.ubuntu.com/stable/ubuntu-help/

[nhassan42]

I'm facing the same Issue, updated everything and still showing blank screen

[him610]

You might consider clearing your cache and cookies; it might help.

[currentshaft]

.

[john_jr2]

Possibly/probably?
Unfortunately, I cannot offer further advice as I do not have a Nvidia GPU.

If you boot into a "Try Ubuntu" live session, can you view the Help application?

Thank you, I tried booting an Ubuntu live session, and the same thing happened there as well.