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Thread: Dropbox not working. How to debug and fix?

  1. #1
    Join Date
    Aug 2013
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    397

    Dropbox not working. How to debug and fix?

    I am running ubuntu jammy. I installed dropbox right after installing ubuntu jammy, and dropbox worked fine. I just checked though, and it has not updated any files since 1/4/24. I checked the online site. I have only been using on one desktop in the last year. Nothing else linked with dropbox.

    How do I debug this? Or should I just uninstall and reinstall?

    If uninstalling and reinstalling. How do I do this? I am a light weight low tech user, so please answer as simply as possible.

  2. #2
    currentshaft Guest

    Re: Dropbox not working. How to debug and fix?

    How did you install Dropbox? Apt? Flatpak? Snap?

    sudo apt update && sudo apt upgrade
    flatpak update
    sudo snap refresh

    Then does the application start?

  3. #3
    Join Date
    Aug 2013
    Beans
    397

    Re: Dropbox not working. How to debug and fix?

    I installed dropbox by going to the "ubuntu software" icon. Did a search and found the dropbox app and hit the install button.

    I rarely use the terminal if I can do things with the GUI.

  4. #4
    currentshaft Guest

    Re: Dropbox not working. How to debug and fix?

    Using the terminal in Ubuntu is like owning a toolbox as a homeowner. The more you are comfortable with it, the easier your life will be.

    The commands I gave you to run are safe and just check for and install any pending updates.

  5. #5
    Join Date
    Aug 2013
    Beans
    397

    Re: Dropbox not working. How to debug and fix?

    I pasted the commands you gave me into the terminal and this is what I got:

    tom@tom-OptiPlex-3040:~$ ^[[200~sudo apt update && sudo apt upgrade
    sudo: command not found
    tom@tom-OptiPlex-3040:~$ flatpak update
    flatpak: command not found
    tom@tom-OptiPlex-3040:~$ sudo snap refresh
    [sudo] password for tom:
    Sorry, try again.
    [sudo] password for tom:
    firefox 128.0.3-1 from Mozilla✓ refreshed
    tom@tom-OptiPlex-3040:~$

  6. #6
    Join Date
    Aug 2013
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    397

    Re: Dropbox not working. How to debug and fix?

    How do I know if it is running? I went to the dropbox web site and I don't see anything getting updated.

  7. #7
    #&thj^% is offline I Ubuntu, Therefore, I Am
    Join Date
    Aug 2016
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    Hidden!

    Re: Dropbox not working. How to debug and fix?

    We are still trying to figure out what type dropbox you have.
    Code:
    apt policy dropbox
    and
    Code:
    snap list
    and
    Code:
    flatpak list
    When we see those we might be able to give you safe advise.

  8. #8
    Join Date
    Apr 2011
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    Mystletainn Kick!
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    13,895
    Distro
    Ubuntu

    Re: Dropbox not working. How to debug and fix?

    It can only be a deb.
    No dropbox snap packages, and the user would have to add flatpak manually.
    Splat Double Splat Triple Splat
    Earn Your Keep
    Don't mind me, I'm only passing through.
    Once in a blue moon, I'm actually helpful
    .

  9. #9
    #&thj^% is offline I Ubuntu, Therefore, I Am
    Join Date
    Aug 2016
    Beans
    Hidden!

    Re: Dropbox not working. How to debug and fix?

    Quote Originally Posted by deadflowr View Post
    It can only be a deb.
    No dropbox snap packages,
    I don't do snaps so I wouldn't of known that, but i do now.
    Code:
    apt policy dropbox 
    dropbox:
      Installed: 2024.04.17
      Candidate: 2024.04.17
      Version table:
     *** 2024.04.17 100
            100 /var/lib/dpkg/status
    How do I know if it is running? I went to the dropbox web site and I don't see anything getting updated.
    Like this:
    Code:
    dropbox running
    Or
    Code:
    dropbox start 
    Dropbox is already running!
    Just show us that then. Or not....lol
    Code:
    Dropbox command-line interface
    
    commands:
    
    Note: use dropbox help <command> to view usage for a specific command.
    
     autostart    automatically start Dropbox at login
     exclude      ignores/excludes a directory from syncing
     filestatus   get current sync status of one or more files
     help         provide help
     lansync      enables or disables LAN sync
     ls           list directory contents with current sync status
     proxy        set proxy settings for Dropbox
     running      return whether Dropbox is running
     sharelink    get a shared link for a file in your Dropbox
     start        start dropboxd
     status       get current status of the dropboxd
     stop         stop dropboxd
     throttle     set bandwidth limits for Dropbox
     update       download latest version of Dropbox
     version      print version information for Dropbox
    ┌───────────────────>
    Last edited by #&thj^%; July 27th, 2024 at 07:11 PM. Reason: add to

  10. #10
    Join Date
    Aug 2013
    Beans
    397

    Re: Dropbox not working. How to debug and fix?

    I'll do everything requested in terminal and post the results here


    tom@tom-OptiPlex-3040:~$ apt policy dropbox
    dropbox:
    Installed: (none)
    Candidate: (none)
    Version table:
    tom@tom-OptiPlex-3040:~$ snap list
    Name Version Rev Tracking Publisher Notes
    bare 1.0 5 latest/stable canonical✓ base
    chatgpt-desktop 1.0.6 7 latest/stable joshua-redmond -
    chromium 126.0.6478.182 2910 latest/stable canonical✓ -
    core18 20240612 2829 latest/stable canonical✓ base
    core20 20240416 2318 latest/stable canonical✓ base
    core22 20240408 1380 latest/stable canonical✓ base
    core24 20240528 423 latest/stable canonical✓ base
    cups 2.4.10-1 1058 latest/stable openprinting✓ -
    firefox 128.0.3-1 4650 latest/stable/… mozilla✓ -
    gnome-3-28-1804 3.28.0-19-g98f9e67.98f9e67 198 latest/stable canonical✓ -
    gnome-3-38-2004 0+git.efb213a 143 latest/stable/… canonical✓ -
    gnome-42-2204 0+git.510a601 176 latest/stable canonical✓ -
    gnome-46-2404 0+git.1f00542 42 latest/stable canonical✓ -
    gtk-common-themes 0.1-81-g442e511 1535 latest/stable/… canonical✓ -
    hunspell-dictionaries-1-7-2004 1.7-20.04+pkg-6fd6 2 latest/stable brlin -
    kf5-5-110-qt-5-15-11-core22 5.110 3 latest/stable kde✓ -
    konqueror 23.08.4 35 latest/stable kde✓ -
    mesa-2404 24.0.5 44 latest/stable canonical✓ -
    skype 8.124.0.204 351 latest/stable skype✓ -
    snap-store 41.3-77-g7dc86c8 1113 latest/stable/… canonical✓ -
    snapd 2.63 21759 latest/stable canonical✓ snapd
    snapd-desktop-integration 0.9 157 latest/stable/… canonical✓ -
    vlc 3.0.20-1-g2617de71b6 3777 latest/stable videolan✓ -
    zoom-client 6.0.12.5501 230 latest/stable ogra -
    tom@tom-OptiPlex-3040:~$ flatpak list
    flatpak: command not found
    tom@tom-OptiPlex-3040:~$

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