Dropbox not working. How to debug and fix?

[Tom_Carr]

I am running ubuntu jammy. I installed dropbox right after installing ubuntu jammy, and dropbox worked fine. I just checked though, and it has not updated any files since 1/4/24. I checked the online site. I have only been using on one desktop in the last year. Nothing else linked with dropbox.

How do I debug this? Or should I just uninstall and reinstall?

If uninstalling and reinstalling. How do I do this? I am a light weight low tech user, so please answer as simply as possible.

[currentshaft]

How did you install Dropbox? Apt? Flatpak? Snap?

sudo apt update && sudo apt upgrade
flatpak update
sudo snap refresh

Then does the application start?

[Tom_Carr]

I installed dropbox by going to the "ubuntu software" icon. Did a search and found the dropbox app and hit the install button.

I rarely use the terminal if I can do things with the GUI.

[currentshaft]

Using the terminal in Ubuntu is like owning a toolbox as a homeowner. The more you are comfortable with it, the easier your life will be.

The commands I gave you to run are safe and just check for and install any pending updates.

[Tom_Carr]

I pasted the commands you gave me into the terminal and this is what I got:

tom@tom-OptiPlex-3040:~$ ^[[200~sudo apt update && sudo apt upgrade
sudo: command not found
tom@tom-OptiPlex-3040:~$ flatpak update
flatpak: command not found
tom@tom-OptiPlex-3040:~$ sudo snap refresh
[sudo] password for tom:
Sorry, try again.
[sudo] password for tom:
firefox 128.0.3-1 from Mozilla✓ refreshed
tom@tom-OptiPlex-3040:~$

[Tom_Carr]

How do I know if it is running? I went to the dropbox web site and I don't see anything getting updated.

[#&thj^%]

We are still trying to figure out what type dropbox you have.

apt policy dropbox

and

snap list

and

flatpak list

When we see those we might be able to give you safe advise.

[deadflowr]

It can only be a deb.
No dropbox snap packages, and the user would have to add flatpak manually.

[#&thj^%]

It can only be a deb.
No dropbox snap packages,

I don't do snaps so I wouldn't of known that, but i do now.

apt policy dropbox 
dropbox:
  Installed: 2024.04.17
  Candidate: 2024.04.17
  Version table:
 *** 2024.04.17 100
        100 /var/lib/dpkg/status

How do I know if it is running? I went to the dropbox web site and I don't see anything getting updated.

Like this:

dropbox running

Or

dropbox start 
Dropbox is already running!

Just show us that then. Or not....lol

Dropbox command-line interface

commands:

Note: use dropbox help <command> to view usage for a specific command.

 autostart    automatically start Dropbox at login
 exclude      ignores/excludes a directory from syncing
 filestatus   get current sync status of one or more files
 help         provide help
 lansync      enables or disables LAN sync
 ls           list directory contents with current sync status
 proxy        set proxy settings for Dropbox
 running      return whether Dropbox is running
 sharelink    get a shared link for a file in your Dropbox
 start        start dropboxd
 status       get current status of the dropboxd
 stop         stop dropboxd
 throttle     set bandwidth limits for Dropbox
 update       download latest version of Dropbox
 version      print version information for Dropbox
┌───────────────────>

[Tom_Carr]

I'll do everything requested in terminal and post the results here


tom@tom-OptiPlex-3040:~$ apt policy dropbox
dropbox:
Installed: (none)
Candidate: (none)
Version table:
tom@tom-OptiPlex-3040:~$ snap list
Name Version Rev Tracking Publisher Notes
bare 1.0 5 latest/stable canonical✓ base
chatgpt-desktop 1.0.6 7 latest/stable joshua-redmond -
chromium 126.0.6478.182 2910 latest/stable canonical✓ -
core18 20240612 2829 latest/stable canonical✓ base
core20 20240416 2318 latest/stable canonical✓ base
core22 20240408 1380 latest/stable canonical✓ base
core24 20240528 423 latest/stable canonical✓ base
cups 2.4.10-1 1058 latest/stable openprinting✓ -
firefox 128.0.3-1 4650 latest/stable/… mozilla✓ -
gnome-3-28-1804 3.28.0-19-g98f9e67.98f9e67 198 latest/stable canonical✓ -
gnome-3-38-2004 0+git.efb213a 143 latest/stable/… canonical✓ -
gnome-42-2204 0+git.510a601 176 latest/stable canonical✓ -
gnome-46-2404 0+git.1f00542 42 latest/stable canonical✓ -
gtk-common-themes 0.1-81-g442e511 1535 latest/stable/… canonical✓ -
hunspell-dictionaries-1-7-2004 1.7-20.04+pkg-6fd6 2 latest/stable brlin -
kf5-5-110-qt-5-15-11-core22 5.110 3 latest/stable kde✓ -
konqueror 23.08.4 35 latest/stable kde✓ -
mesa-2404 24.0.5 44 latest/stable canonical✓ -
skype 8.124.0.204 351 latest/stable skype✓ -
snap-store 41.3-77-g7dc86c8 1113 latest/stable/… canonical✓ -
snapd 2.63 21759 latest/stable canonical✓ snapd
snapd-desktop-integration 0.9 157 latest/stable/… canonical✓ -
vlc 3.0.20-1-g2617de71b6 3777 latest/stable videolan✓ -
zoom-client 6.0.12.5501 230 latest/stable ogra -
tom@tom-OptiPlex-3040:~$ flatpak list
flatpak: command not found
tom@tom-OptiPlex-3040:~$