Dropbox not working. How to debug and fix?

[Tom_Carr]

tom@tom-OptiPlex-3040:~$ dropbox running
tom@tom-OptiPlex-3040:~$ dropbox start
Starting Dropbox...dropbox: load fq extension '/home/tom/.dropbox-dist/dropbox-lnx.x86_64-204.4.5420/cryptography.hazmat.bindings._openssl.abi3.so'
dropbox: load fq extension '/home/tom/.dropbox-dist/dropbox-lnx.x86_64-204.4.5420/cryptography.hazmat.bindings._padding.abi3.so'
dropbox: load fq extension '/home/tom/.dropbox-dist/dropbox-lnx.x86_64-204.4.5420/apex._apex.abi3.so'
dropbox: load fq extension '/home/tom/.dropbox-dist/dropbox-lnx.x86_64-204.4.5420/psutil._psutil_linux.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/tom/.dropbox-dist/dropbox-lnx.x86_64-204.4.5420/psutil._psutil_posix.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/tom/.dropbox-dist/dropbox-lnx.x86_64-204.4.5420/google._upb._message.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/tom/.dropbox-dist/dropbox-lnx.x86_64-204.4.5420/tornado.speedups.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/tom/.dropbox-dist/dropbox-lnx.x86_64-204.4.5420/wrapt._wrappers.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/tom/.dropbox-dist/dropbox-lnx.x86_64-204.4.5420/PyQt5.QtCore.so'
dropbox: load fq extension '/home/tom/.dropbox-dist/dropbox-lnx.x86_64-204.4.5420/PyQt5.sip.so'
dropbox: load fq extension '/home/tom/.dropbox-dist/dropbox-lnx.x86_64-204.4.5420/PyQt5.QtGui.so'
dropbox: load fq extension '/home/tom/.dropbox-dist/dropbox-lnx.x86_64-204.4.5420/PyQt5.QtWidgets.so'
Dropbox isn't running!
Done!
tom@tom-OptiPlex-3040:~$ dropbox: load fq extension '/home/tom/.dropbox-dist/dropbox-lnx.x86_64-204.4.5420/PyQt5.QtDBus.so'


(dropbox:55753): LIBDBUSMENU-GLIB-WARNING **: 18:01:28.669: About to Show called on an item wihtout submenus. We're ignoring it.
^C
tom@tom-OptiPlex-3040:~$

[#&thj^%]

You don't even have it installed, please do so here: https://www.dropbox.com/install-linux
You will want this one "Ubuntu 22.10 or higher (.deb) 64-bit" download and install it.

[#&thj^%]

tom@tom-OptiPlex-3040:~$ dropbox running
tom@tom-OptiPlex-3040:~$ dropbox start
Starting Dropbox...dropbox: load fq extension '/home/tom/.dropbox-dist/dropbox-lnx.x86_64-204.4.5420/cryptography.hazmat.bindings._openssl.abi3.so'
dropbox: load fq extension '/home/tom/.dropbox-dist/dropbox-lnx.x86_64-204.4.5420/cryptography.hazmat.bindings._padding.abi3.so'
dropbox: load fq extension '/home/tom/.dropbox-dist/dropbox-lnx.x86_64-204.4.5420/apex._apex.abi3.so'
dropbox: load fq extension '/home/tom/.dropbox-dist/dropbox-lnx.x86_64-204.4.5420/psutil._psutil_linux.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/tom/.dropbox-dist/dropbox-lnx.x86_64-204.4.5420/psutil._psutil_posix.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/tom/.dropbox-dist/dropbox-lnx.x86_64-204.4.5420/google._upb._message.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/tom/.dropbox-dist/dropbox-lnx.x86_64-204.4.5420/tornado.speedups.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/tom/.dropbox-dist/dropbox-lnx.x86_64-204.4.5420/wrapt._wrappers.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/tom/.dropbox-dist/dropbox-lnx.x86_64-204.4.5420/PyQt5.QtCore.so'
dropbox: load fq extension '/home/tom/.dropbox-dist/dropbox-lnx.x86_64-204.4.5420/PyQt5.sip.so'
dropbox: load fq extension '/home/tom/.dropbox-dist/dropbox-lnx.x86_64-204.4.5420/PyQt5.QtGui.so'
dropbox: load fq extension '/home/tom/.dropbox-dist/dropbox-lnx.x86_64-204.4.5420/PyQt5.QtWidgets.so'
Dropbox isn't running!
Done!
tom@tom-OptiPlex-3040:~$ dropbox: load fq extension '/home/tom/.dropbox-dist/dropbox-lnx.x86_64-204.4.5420/PyQt5.QtDBus.so'


(dropbox:55753): LIBDBUSMENU-GLIB-WARNING **: 18:01:28.669: About to Show called on an item wihtout submenus. We're ignoring it.
^C
tom@tom-OptiPlex-3040:~$

Ok it's not finished installed, please run:

dropbox -i

[dragonfly41]

I am a light weight low tech user, so please answer as simply as possible.

I look at desktop top left bar .. Activities ... type: dropbox.
I see Dropbox launcher.
Click to start.

[Tom_Carr]

I look at desktop top left bar .. Activities ... type: dropbox.
I see Dropbox launcher.
Click to start.

I went there and it said it was installed.

Should I go to the terminal and enter

dropbox -i

I don't know how it could be only partially installed or not installed at all. I have been using it since mid 2022. It was working fine. I don't check it that often, but when I checked last week it had not updated anything since 1/4/2024

[#&thj^%]

Or just to see, run both:

dropbx -i
## And
dropbox update

[deadflowr]

Dropbox is the nautilus-dropbox package in Ubuntu.
It's actually one of those oddball packages much like the old flashplugin package, where the package just runs an installer script that downloads and installs the closed-source binary.
Also adds some integration into Files (nautilus) so you can access the files through the file manager instead of some app.

With nothing to go but a brief look at their own troubleshooting on this issue, what is the current firewall status on the desktop?

[Tom_Carr]

I did this:

dropbx -i
## And
dropbox update

And got a message saying "download binary does not match dropbox signature, aborting install.

[#&thj^%]

Well did it start? please include a little more info in your replys

dropbox start

This is normal if it is up to date

And got a message saying "download binary does not match dropbox signature, aborting install.

 dropbox version
Dropbox daemon version: 204.4.5420
Dropbox command-line interface version: 2019.02.14

[Tom_Carr]

tom@tom-OptiPlex-3040:~$ dropbx -i
## And
dropbox update
Command 'dropbx' not found, did you mean:
command 'dropbox' from deb nautilus-dropbox (2019.02.14-1ubuntu1)
Try: sudo apt install <deb name>
/usr/bin/dropbox:303: PyGIDeprecationWarning: Since version 3.11, calling threads_init is no longer needed. See: https://wiki.gnome.org/PyGObject/Threading
GObject.threads_init()
/usr/bin/dropbox:453: PyGTKDeprecationWarning: Stock items are deprecated. Please use: Gtk.Button.new_with_mnemonic(label)
self.ok = ok = Gtk.Button(stock=Gtk.STOCK_OK)
/usr/bin/dropbox:458: PyGTKDeprecationWarning: Stock items are deprecated. Please use: Gtk.Button.new_with_mnemonic(label)
cancel = Gtk.Button(stock=Gtk.STOCK_CANCEL)
/usr/bin/dropbox:348: DeprecationWarning: setDaemon() is deprecated, set the daemon attribute instead
t.setDaemon(True)
/usr/bin/dropbox:334: PyGIDeprecationWarning: GObject.idle_add is deprecated; use GLib.idle_add instead
GObject.idle_add(self.loop_callback, *ret)
/usr/bin/dropbox:344: PyGIDeprecationWarning: GObject.idle_add is deprecated; use GLib.idle_add instead
GObject.idle_add(self.on_done)
/usr/bin/dropbox:348: DeprecationWarning: setDaemon() is deprecated, set the daemon attribute instead
t.setDaemon(True)


/usr/bin/dropbox:341: PyGIDeprecationWarning: GObject.idle_add is deprecated; use GLib.idle_add instead
GObject.idle_add(self.on_exception, e)
/usr/bin/dropbox:309: PyGTKDeprecationWarning: The keyword(s) "type, message_format" have been deprecated in favor of "message_type, text" respectively. See: https://wiki.gnome.org/PyGObject/Ini...erDeprecations
error = Gtk.MessageDialog(parent = None,
/usr/bin/dropbox:309: PyGTKDeprecationWarning: The "flags" argument for dialog construction is deprecated. Please use initializer keywords: modal=True and/or destroy_with_parent=True. See: https://wiki.gnome.org/PyGObject/Ini...erDeprecations
error = Gtk.MessageDialog(parent = None,