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Thread: no external display working anymore

  1. #1
    Join Date
    Aug 2022
    Beans
    11

    no external display working anymore

    Dear support, after 1 year of working with ubuntu 22.04 i got a terrible problem. The external Display stopped working suddently. I Startet my second partition whit Windows, and it's working without problems. No Hardware issue.

    i tried different fixes in the communities, but in all the other situations, the hdmi/usb c port is visible, but not in mine:

    Please Help

    xrandr
    xrandr: Failed to get size of gamma for output default
    Screen 0: minimum 1920 x 1080, current 1920 x 1080, maximum 1920 x 1080
    default connected primary 1920x1080+0+0 0mm x 0mm
    1920x1080 77.00*

    sudo get-edid | parse-edid
    Place your finger on the fingerprint reader
    This is read-edid version 3.0.2. Prepare for some fun.
    Attempting to use i2c interface
    No EDID on bus 0
    No EDID on bus 1
    No EDID on bus 2
    Looks like no busses have an EDID. Sorry!
    Attempting to use the classical VBE interface

    Performing real mode VBE call
    Interrupt 0x10 ax=0x4f00 bx=0x0 cx=0x0
    Function unsupported
    Call failed

    VBE version 0
    VBE string at 0x0 "O\�."

    VBE/DDC service about to be called
    Report DDC capabilities

    Performing real mode VBE call
    Interrupt 0x10 ax=0x4f15 bx=0x0 cx=0x0
    Function unsupported
    Call failed

    Reading next EDID block

    VBE/DDC service about to be called
    Read EDID

    Performing real mode VBE call
    Interrupt 0x10 ax=0x4f15 bx=0x1 cx=0x0
    Function unsupported
    Call failed

    The EDID data should not be trusted as the VBE call failed
    Error: output block unchanged
    I'm sorry nothing was successful. Maybe try some other arguments
    if you played with them, or send an email to Matthew Kern <pyrophobicman@gmail.com>.
    Partial Read... Try again

    inxi -G
    Graphics:
    Device-1: Intel WhiskeyLake-U GT2 [UHD Graphics 620] driver: N/A
    Device-2: Realtek Integrated_Webcam_HD type: USB driver: uvcvideo
    Display: x11 server: X.Org v: 1.21.1.4 driver: X: loaded: vesa
    unloaded: fbdev,modesetting gpu: N/A resolution: 1920x1080~77Hz
    OpenGL: renderer: llvmpipe (LLVM 15.0.7 256 bits)
    v: 4.5 Mesa 23.2.1-1ubuntu3.1~22.04.2

    lspci -k | grep VGA
    00:02.0 VGA compatible controller: Intel Corporation WhiskeyLake-U GT2 [UHD Graphics 620] (rev 02)

    glxinfo | grep "OpenGL version"
    OpenGL version string: 4.5 (Compatibility Profile) Mesa 23.2.1-1ubuntu3.1~22.04.2


    lsusb
    Bus 004 Device 005: ID 0bda:0411 Realtek Semiconductor Corp. Hub
    Bus 004 Device 004: ID 0bda:8153 Realtek Semiconductor Corp. RTL8153 Gigabit Ethernet Adapter
    Bus 004 Device 002: ID 0bda:0411 Realtek Semiconductor Corp. Hub
    Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
    Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 002 Device 002: ID 0951:1666 Kingston Technology DataTraveler 100 G3/G4/SE9 G2/50
    Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
    Bus 001 Device 017: ID 0a5c:5843 Broadcom Corp. 58200
    Bus 001 Device 005: ID 0bda:5673 Realtek Semiconductor Corp. Integrated_Webcam_HD
    Bus 001 Device 012: ID 8087:0029 Intel Corp. AX200 Bluetooth
    Bus 001 Device 006: ID 0bda:1100 Realtek Semiconductor Corp. HID Device
    Bus 001 Device 011: ID 03f0:354a HP, Inc Slim Keyboard
    Bus 001 Device 008: ID 046d:c077 Logitech, Inc. M105 Optical Mouse
    Bus 001 Device 004: ID 0bda:5411 Realtek Semiconductor Corp. RTS5411 Hub
    Bus 001 Device 002: ID 0bda:5411 Realtek Semiconductor Corp. RTS5411 Hub
    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub



    journal -xb


    ~
    ~
    ~
    lines 11980-12026/12026 (END)
    giu 21 10:05:21 Lat7400 /usr/libexec/gdm-x-session[3705]: (II) event7 - Logitech USB Optical Mouse: device removed
    giu 21 10:05:21 Lat7400 /usr/libexec/gdm-x-session[3705]: (**) Option "config_info" "udev:/sys/devices/pci0000:00/0000:00:14.0/usb1/1-1/1-1.2/1-1.2.1/1-1.2.1:1.0/0003:046D:C077.0010>
    giu 21 10:05:21 Lat7400 /usr/libexec/gdm-x-session[3705]: (II) XINPUT: Adding extended input device "Logitech USB Optical Mouse" (type: MOUSE, id 13)
    giu 21 10:05:21 Lat7400 /usr/libexec/gdm-x-session[3705]: (**) Option "AccelerationScheme" "none"
    giu 21 10:05:21 Lat7400 /usr/libexec/gdm-x-session[3705]: (**) Logitech USB Optical Mouse: (accel) selected scheme none/0
    giu 21 10:05:21 Lat7400 /usr/libexec/gdm-x-session[3705]: (**) Logitech USB Optical Mouse: (accel) acceleration factor: 2.000
    giu 21 10:05:21 Lat7400 /usr/libexec/gdm-x-session[3705]: (**) Logitech USB Optical Mouse: (accel) acceleration threshold: 4
    giu 21 10:05:21 Lat7400 /usr/libexec/gdm-x-session[3705]: (II) event7 - Logitech USB Optical Mouse: is tagged by udev as: Mouse
    giu 21 10:05:21 Lat7400 /usr/libexec/gdm-x-session[3705]: (II) event7 - Logitech USB Optical Mouse: device is a pointer
    giu 21 10:05:22 Lat7400 gnome-shell[3904]: Window manager warning: Overwriting existing binding of keysym 31 with keysym 31 (keycode a).
    giu 21 10:05:22 Lat7400 gnome-shell[3904]: Window manager warning: Overwriting existing binding of keysym 33 with keysym 33 (keycode c).
    giu 21 10:05:22 Lat7400 gnome-shell[3904]: Window manager warning: Overwriting existing binding of keysym 34 with keysym 34 (keycode d).
    giu 21 10:05:22 Lat7400 gnome-shell[3904]: Window manager warning: Overwriting existing binding of keysym 35 with keysym 35 (keycode e).
    giu 21 10:05:22 Lat7400 gnome-shell[3904]: Window manager warning: Overwriting existing binding of keysym 36 with keysym 36 (keycode f).
    giu 21 10:05:22 Lat7400 gnome-shell[3904]: Window manager warning: Overwriting existing binding of keysym 37 with keysym 37 (keycode 10).
    giu 21 10:05:22 Lat7400 gnome-shell[3904]: Window manager warning: Overwriting existing binding of keysym 38 with keysym 38 (keycode 11).
    giu 21 10:05:22 Lat7400 gnome-shell[3904]: Window manager warning: Overwriting existing binding of keysym 39 with keysym 39 (keycode 12).
    giu 21 10:05:22 Lat7400 gnome-shell[3904]: Window manager warning: Overwriting existing binding of keysym 32 with keysym 32 (keycode b).
    giu 21 10:05:22 Lat7400 gnome-shell[3904]: Window manager warning: Overwriting existing binding of keysym 31 with keysym 31 (keycode a).
    giu 21 10:05:22 Lat7400 gnome-shell[3904]: Window manager warning: Overwriting existing binding of keysym 33 with keysym 33 (keycode c).
    giu 21 10:05:22 Lat7400 gnome-shell[3904]: Window manager warning: Overwriting existing binding of keysym 34 with keysym 34 (keycode d).
    giu 21 10:05:22 Lat7400 gnome-shell[3904]: Window manager warning: Overwriting existing binding of keysym 35 with keysym 35 (keycode e).
    giu 21 10:05:22 Lat7400 gnome-shell[3904]: Window manager warning: Overwriting existing binding of keysym 36 with keysym 36 (keycode f).
    giu 21 10:05:22 Lat7400 gnome-shell[3904]: Window manager warning: Overwriting existing binding of keysym 37 with keysym 37 (keycode 10).
    giu 21 10:05:22 Lat7400 gnome-shell[3904]: Window manager warning: Overwriting existing binding of keysym 38 with keysym 38 (keycode 11).
    giu 21 10:05:22 Lat7400 gnome-shell[3904]: Window manager warning: Overwriting existing binding of keysym 39 with keysym 39 (keycode 12).
    giu 21 10:05:22 Lat7400 gnome-shell[3904]: Window manager warning: Overwriting existing binding of keysym 32 with keysym 32 (keycode b).
    giu 21 10:05:22 Lat7400 gnome-shell[3904]: Window manager warning: Overwriting existing binding of keysym 31 with keysym 31 (keycode a).
    giu 21 10:05:22 Lat7400 gnome-shell[3904]: Window manager warning: Overwriting existing binding of keysym 33 with keysym 33 (keycode c).
    giu 21 10:05:22 Lat7400 gnome-shell[3904]: Window manager warning: Overwriting existing binding of keysym 34 with keysym 34 (keycode d).
    giu 21 10:05:22 Lat7400 gnome-shell[3904]: Window manager warning: Overwriting existing binding of keysym 35 with keysym 35 (keycode e).
    giu 21 10:05:22 Lat7400 gnome-shell[3904]: Window manager warning: Overwriting existing binding of keysym 36 with keysym 36 (keycode f).
    giu 21 10:05:22 Lat7400 gnome-shell[3904]: Window manager warning: Overwriting existing binding of keysym 37 with keysym 37 (keycode 10).
    giu 21 10:05:22 Lat7400 gnome-shell[3904]: Window manager warning: Overwriting existing binding of keysym 38 with keysym 38 (keycode 11).
    giu 21 10:05:22 Lat7400 gnome-shell[3904]: Window manager warning: Overwriting existing binding of keysym 39 with keysym 39 (keycode 12).
    giu 21 10:05:22 Lat7400 gnome-shell[3904]: Window manager warning: Overwriting existing binding of keysym 32 with keysym 32 (keycode b).
    giu 21 10:05:22 Lat7400 gnome-shell[3904]: Window manager warning: Overwriting existing binding of keysym 31 with keysym 31 (keycode a).
    giu 21 10:05:22 Lat7400 gnome-shell[3904]: Window manager warning: Overwriting existing binding of keysym 33 with keysym 33 (keycode c).
    giu 21 10:05:22 Lat7400 gnome-shell[3904]: Window manager warning: Overwriting existing binding of keysym 34 with keysym 34 (keycode d).
    giu 21 10:05:22 Lat7400 gnome-shell[3904]: Window manager warning: Overwriting existing binding of keysym 35 with keysym 35 (keycode e).
    giu 21 10:05:22 Lat7400 gnome-shell[3904]: Window manager warning: Overwriting existing binding of keysym 36 with keysym 36 (keycode f).
    giu 21 10:05:22 Lat7400 gnome-shell[3904]: Window manager warning: Overwriting existing binding of keysym 37 with keysym 37 (keycode 10).
    giu 21 10:05:22 Lat7400 gnome-shell[3904]: Window manager warning: Overwriting existing binding of keysym 38 with keysym 38 (keycode 11).
    giu 21 10:05:22 Lat7400 gnome-shell[3904]: Window manager warning: Overwriting existing binding of keysym 39 with keysym 39 (keycode 12).
    giu 21 10:05:22 Lat7400 gnome-shell[3904]: Window manager warning: Overwriting existing binding of keysym 32 with keysym 32 (keycode b).
    giu 21 10:05:22 Lat7400 ModemManager[1618]: <info> [base-manager] couldn't check support for device '/sys/devices/pci0000:00/0000:00:1d.0/0000:03:00.0/0000:04:02.0/0000:39:00.0/usb>
    giu 21 10:05:22 Lat7400 boltd[1626]: probing: timeout, done: [2342847] (2000000)
    ~

  2. #2
    Join Date
    Mar 2007
    Location
    Promiseland
    Beans
    1,696
    Distro
    Xubuntu 22.04 Jammy Jellyfish

    Re: no external display working anymore

    @dfrusone
    It appears you have no driver for your intel UHD graphics 620
    Code:
    Device-1: Intel WhiskeyLake-U GT2 [UHD Graphics 620] driver: N/A
    The intel graphics driver is part of the base *buntu installation. This is what mine looks like...
    Code:
    $ inxi -Gx
    Graphics:
      Device-1: Intel HD Graphics 610 vendor: ASRock driver: i915 v: kernel
        bus-ID: 00:02.0
    Cheers,


    The Linux Command Line at https://linuxcommand.org/

  3. #3
    Join Date
    Aug 2022
    Beans
    11

    Re: no external display working anymore

    Thanks a lot for your reply.

    I already tried to install the driver with this procedure, but this is the result

    $ sudo apt install -y gpg-agent wget
    wget -qO - https://repositories.intel.com/graph...l-graphics.key |
    sudo apt-key add -
    sudo apt-add-repository \
    'deb [arch=amd64] https://repositories.intel.com/graphics/ubuntu focal main'
    Reading package lists... Done
    Building dependency tree... Done
    Reading state information... Done
    wget is already the newest version (1.21.2-2ubuntu1).
    gpg-agent is already the newest version (2.2.27-3ubuntu2.1).
    0 upgraded, 0 newly installed, 0 to remove and 5 not upgraded.
    Warning: apt-key is deprecated. Manage keyring files in trusted.gpg.d instead (see apt-key(8)).
    OK
    Repository: 'deb [arch=amd64] https://repositories.intel.com/graphics/ubuntu focal main'
    Description:
    Archive for codename: focal components: main
    More info: https://repositories.intel.com/graphics/ubuntu
    Adding repository.
    Press [ENTER] to continue or Ctrl-c to cancel.
    Adding deb entry to /etc/apt/sources.list.d/archive_uri-https_repositories_intel_com_graphics_ubuntu-jammy.list
    Adding disabled deb-src entry to /etc/apt/sources.list.d/archive_uri-https_repositories_intel_com_graphics_ubuntu-jammy.list
    Get:1 https://repositories.intel.com/graphics/ubuntu focal InRelease [3.195 B]
    Hit:2 http://dell.archive.canonical.com focal InRelease
    Hit:3 https://linux.teamviewer.com/deb stable InRelease
    Hit:4 https://repositories.intel.com/graphics/ubuntu jammy InRelease
    Hit:5 https://deb.nodesource.com/node_21.x nodistro InRelease
    Hit:6 https://dl.google.com/linux/chrome/deb stable InRelease
    Hit:7 https://packages.microsoft.com/repos/ms-teams stable InRelease
    Hit:8 http://archive.ubuntu.com/ubuntu jammy InRelease
    Get:9 https://download.opensuse.org/reposi.../xUbuntu_22.04 ./ InRelease [1.604 B]
    Get:11 https://mega.nz/linux/repo/xUbuntu_22.04 ./ InRelease [2.961 B]
    Hit:12 http://archive.ubuntu.com/ubuntu jammy-updates InRelease
    Hit:13 https://esm.ubuntu.com/apps/ubuntu jammy-apps-security InRelease
    Hit:14 https://esm.ubuntu.com/apps/ubuntu jammy-apps-updates InRelease
    Hit:15 https://esm.ubuntu.com/infra/ubuntu jammy-infra-security InRelease
    Hit:16 http://archive.ubuntu.com/ubuntu jammy-backports InRelease
    Hit:17 https://esm.ubuntu.com/infra/ubuntu jammy-infra-updates InRelease
    Hit:10 https://hub-dist.unity3d.com/artifac...ian-prod-local unstable InRelease
    Hit:18 http://archive.ubuntu.com/ubuntu jammy-security InRelease
    Ign:19 http://linux.dropbox.com/ubuntu disco InRelease
    Hit:20 http://linux.dropbox.com/ubuntu disco Release
    Hit:21 https://ppa.launchpadcontent.net/gezakovacs/ppa/ubuntu groovy InRelease
    Hit:22 https://ppa.launchpadcontent.net/mozillateam/ppa/ubuntu jammy InRelease
    Get:23 https://repositories.intel.com/graphics/ubuntu focal/main amd64 Packages [198 kB]
    Hit:24 https://ppa.launchpadcontent.net/moz...rd-next/ubuntu jammy InRelease
    Hit:25 https://ppa.launchpadcontent.net/slg...afeeyes/ubuntu jammy InRelease
    Hit:26 https://ppa.launchpadcontent.net/uun...fprintd/ubuntu jammy InRelease
    Fetched 206 kB in 5s (39,1 kB/s)
    Reading package lists... Done
    W: https://repositories.intel.com/graph...cal/InRelease: Key is stored in legacy trusted.gpg keyring (/etc/apt/trusted.gpg), see the DEPRECATION section in apt-key(8) for details.
    W: https://hub.unity3d.com/linux/repos/...ble/InRelease: Key is stored in legacy trusted.gpg keyring (/etc/apt/trusted.gpg), see the DEPRECATION section in apt-key(8) for details.
    W: http://linux.dropbox.com/ubuntu/dist...o/Release.gpg: Key is stored in legacy trusted.gpg keyring (/etc/apt/trusted.gpg), see the DEPRECATION section in apt-key(8) for details.
    dfrusone@Lat7400:~$ sudo apt update
    sudo apt install \
    intel-opencl-icd \
    intel-level-zero-gpu level-zero \
    intel-media-va-driver-non-free libmfx1
    Hit:1 http://dell.archive.canonical.com focal InRelease
    Hit:2 https://linux.teamviewer.com/deb stable InRelease
    Hit:3 https://repositories.intel.com/graphics/ubuntu focal InRelease
    Get:4 https://download.opensuse.org/reposi.../xUbuntu_22.04 ./ InRelease [1.604 B]
    Hit:5 https://dl.google.com/linux/chrome/deb stable InRelease
    Hit:6 http://archive.ubuntu.com/ubuntu jammy InRelease
    Get:7 https://mega.nz/linux/repo/xUbuntu_22.04 ./ InRelease [2.961 B]
    Hit:8 https://deb.nodesource.com/node_21.x nodistro InRelease
    Hit:9 https://packages.microsoft.com/repos/ms-teams stable InRelease
    Hit:11 https://ppa.launchpadcontent.net/gezakovacs/ppa/ubuntu groovy InRelease
    Hit:12 http://archive.ubuntu.com/ubuntu jammy-updates InRelease
    Hit:13 https://ppa.launchpadcontent.net/mozillateam/ppa/ubuntu jammy InRelease
    Hit:14 https://ppa.launchpadcontent.net/moz...rd-next/ubuntu jammy InRelease
    Hit:15 http://archive.ubuntu.com/ubuntu jammy-backports InRelease
    Hit:16 https://ppa.launchpadcontent.net/slg...afeeyes/ubuntu jammy InRelease
    Hit:17 https://ppa.launchpadcontent.net/uun...fprintd/ubuntu jammy InRelease
    Hit:18 https://esm.ubuntu.com/apps/ubuntu jammy-apps-security InRelease
    Hit:19 http://archive.ubuntu.com/ubuntu jammy-security InRelease
    Hit:10 https://hub-dist.unity3d.com/artifac...ian-prod-local unstable InRelease
    Hit:20 https://esm.ubuntu.com/apps/ubuntu jammy-apps-updates InRelease
    Hit:21 https://esm.ubuntu.com/infra/ubuntu jammy-infra-security InRelease
    Hit:22 https://repositories.intel.com/graphics/ubuntu jammy InRelease
    Hit:23 https://esm.ubuntu.com/infra/ubuntu jammy-infra-updates InRelease
    Ign:24 http://linux.dropbox.com/ubuntu disco InRelease
    Hit:25 http://linux.dropbox.com/ubuntu disco Release
    Fetched 4.565 B in 6s (747 B/s)
    Reading package lists... Done
    Building dependency tree... Done
    Reading state information... Done
    5 packages can be upgraded. Run 'apt list --upgradable' to see them.
    W: https://repositories.intel.com/graph...cal/InRelease: Key is stored in legacy trusted.gpg keyring (/etc/apt/trusted.gpg), see the DEPRECATION section in apt-key(8) for details.
    W: https://hub.unity3d.com/linux/repos/...ble/InRelease: Key is stored in legacy trusted.gpg keyring (/etc/apt/trusted.gpg), see the DEPRECATION section in apt-key(8) for details.
    W: http://linux.dropbox.com/ubuntu/dist...o/Release.gpg: Key is stored in legacy trusted.gpg keyring (/etc/apt/trusted.gpg), see the DEPRECATION section in apt-key(8) for details.
    Reading package lists... Done
    Building dependency tree... Done
    Reading state information... Done
    intel-level-zero-gpu is already the newest version (1.3.26241.33-647~22.04).
    intel-media-va-driver-non-free is already the newest version (23.2.1-647~22.04).
    intel-opencl-icd is already the newest version (23.17.26241.33-647~22.04).
    level-zero is already the newest version (1.11.0-647~22.04).
    libmfx1 is already the newest version (23.2.1-647~22.04).
    0 upgraded, 0 newly installed, 0 to remove and 5 not upgraded.
    dfrusone@Lat7400:~$ inxi -G
    Graphics:
    Device-1: Intel WhiskeyLake-U GT2 [UHD Graphics 620] driver: N/A
    Device-2: Realtek Integrated_Webcam_HD type: USB driver: uvcvideo
    Display: x11 server: X.Org v: 1.21.1.4 driver: X: loaded: vesa
    unloaded: fbdev,modesetting gpu: N/A resolution: 1920x1080~77Hz
    OpenGL: renderer: llvmpipe (LLVM 15.0.7 256 bits)
    v: 4.5 Mesa 23.2.1-1ubuntu3.1~22.04.2

  4. #4
    Join Date
    Aug 2022
    Beans
    11

    Re: no external display working anymore

    Can't understand. When i make the Intel procedure to install the Intel driver, everytime it cames the notification, die driver are up to date and already the newest version. But why can't the driver be loaded? Why there ist Driver: N/A?

    Ho can i force the use of the inteldriver? Why it worket for 1 year, and now it needs other driver?

    Can somebody help Please? I'm working singe 1 Week without my second screen. and it's not nice. i don't want to reinstall my notebook because of a driver problem

    Somebody has experience in loading/unloading driver or using the Kernel defaults?

    Thanks a lot!

  5. #5
    Join Date
    Aug 2022
    Beans
    11

    Re: no external display working anymore

    Dear All,

    i solved the prolbem by removing the last kernel, and reinstall it with the audo apt upgrade command.

    thanks to all

  6. #6
    Join Date
    Aug 2022
    Beans
    11

    Re: no external display working anymore

    Now the External display works again, but i can't install the original Intel UHD 620 Driver with the procedure described.

    How can i swicht from the Kernel Driver Whiskeylake to the original intel driver? They should be already installed.

    thanks a lot!

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