Page 1 of 2 12 LastLast
Results 1 to 10 of 13

Thread: nvme controller is down; will reset

  1. #1
    Join Date
    May 2024
    Beans
    7

    Question nvme controller is down; will reset

    Hi, all!
    In the beginning of December 2023, i bough SSD Kingston FURY Renegade PCIe 4.0 NVMe M.2 (SFYRD2000G FW:EIFK31.6, 2.00 TB)
    Motherboard: ASrock Z77 extreme6
    CPU: Intel(R) Core(TM) i7-3770T CPU @ 2.50GHz
    SSD installed to PCI-e slot over adapter

    Perfectly installed and work Ubuntu mate 22.04.4 LTS. Only!
    From December to end of January, everything worked fine.... and beginning!
    For a long time I did not understand what was the matter, until the failure occurred during the load.
    I make photo.

    Fast (and slow) googling said me, add options to kernel:
    Code:
     cat /proc/cmdline
    BOOT_IMAGE=/boot/vmlinuz-6.8.8-060808-generic root=UUID=bf222031-3d3a-4237-bd68-23cd8e4faea0 ro acpi_enforce_resources=lax nvme_core.default_ps_max_latency_us=0 pcie_aspm=off
    Options added over GRUB_CMDLINE_LINUX="acpi_enforce_resources=lax nvme_core.default_ps_max_latency_us=0 pcie_aspm=off"
    I tried to change kernell: 6.2* 6.4.* 6.7.* 6.8.* There is no updates fw for SSD and motherboard.
    Nothing helps.
    In syslog - nothing, fs switch to read-only mode, helpful only hard-reset.
    Attached Images Attached Images
    Last edited by alekzunder; 4 Weeks Ago at 06:20 PM.

  2. #2
    Join Date
    Mar 2010
    Location
    USA
    Beans
    Hidden!
    Distro
    Ubuntu Development Release

    Re: nvme controller is down; will reset

    What are the results of these posted within CODE Tags:
    Code:
    sudo nvme error-log /dev/nvme0n1 | grep -e 'error_count       : ' | grep -v '0'
    sudo smartctl -a /dev/nvme0n1 | awk '/Error Information/,EOF {print $0}'
    Sunstitute the device name to what your drive in question is.
    Last edited by MAFoElffen; 4 Weeks Ago at 09:04 PM.

    "Concurrent coexistence of Windows, Linux and UNIX..." || Ubuntu user # 33563, Linux user # 533637
    Sticky: Graphics Resolution | UbuntuForums 'system-info' Script | Posting Guidelines | Code Tags

  3. #3
    Join Date
    May 2024
    Beans
    7

    Re: nvme controller is down; will reset

    Code:
    sudo nvme error-log /dev/nvme0n1 | grep -e 'error_count : ' | grep -v '0'
    error_count    : 158
    error_count    : 157
    Code:
    sudo nvme error-log /dev/nvme0n1
    Error Log Entries for device:nvme0n1 entries:63
    .................
     Entry[ 0]   
    .................
    error_count    : 158
    sqid        : 0
    cmdid        : 0x300f
    status_field    : 0x2002(INVALID_FIELD: A reserved coded value or an unsupported value in a defined field)
    phase_tag    : 0
    parm_err_loc    : 0x28
    lba        : 0
    nsid        : 0
    vs        : 0
    trtype        : The transport type is not indicated or the error is not transport related.
    cs        : 0
    trtype_spec_info: 0
    .................
     Entry[ 1]   
    .................
    error_count    : 157
    sqid        : 0
    cmdid        : 0xd
    status_field    : 0x2002(INVALID_FIELD: A reserved coded value or an unsupported value in a defined field)
    phase_tag    : 0
    parm_err_loc    : 0xffff
    lba        : 0
    nsid        : 0
    vs        : 0
    trtype        : The transport type is not indicated or the error is not transport related.
    cs        : 0
    trtype_spec_info: 0
    .................
     Entry[ 2]   
    .................
    error_count    : 0
    sqid        : 0
    cmdid        : 0
    status_field    : 0(SUCCESS: The command completed successfully)
    phase_tag    : 0
    parm_err_loc    : 0
    lba        : 0
    nsid        : 0
    vs        : 0
    trtype        : The transport type is not indicated or the error is not transport related.
    cs        : 0
    trtype_spec_info: 0
    .................
    Entry 2....63 - the same.

    Code:
    sudo smartctl -a /dev/nvme0n1 | awk '/Error Information/,EOF {print $0}'
    Error Information Log Entries:      158
    Warning  Comp. Temperature Time:    0
    Critical Comp. Temperature Time:    0
    Temperature Sensor 2:               58 Celsius
    
    Error Information (NVMe Log 0x01, 16 of 63 entries)
    Num   ErrCount  SQId   CmdId  Status  PELoc          LBA  NSID    VS
      0        158     0  0x300f  0x4004  0x028            0     0     -
      1        157     0  0x000d  0x4004      -            0     0     -

  4. #4
    Join Date
    Mar 2010
    Location
    USA
    Beans
    Hidden!
    Distro
    Ubuntu Development Release

    Re: nvme controller is down; will reset

    Looks like that drive is starting to fail at the hardware level.

    Do you have good backups of what is on it?

    "Concurrent coexistence of Windows, Linux and UNIX..." || Ubuntu user # 33563, Linux user # 533637
    Sticky: Graphics Resolution | UbuntuForums 'system-info' Script | Posting Guidelines | Code Tags

  5. #5
    Join Date
    May 2024
    Beans
    7

    Re: nvme controller is down; will reset

    Quote Originally Posted by MAFoElffen View Post
    Looks like that drive is starting to fail at the hardware level.
    What to do with it? The drive is new.

    Quote Originally Posted by MAFoElffen View Post
    Do you have good backups of what is on it?
    Yes of course.
    It's regular computer, but works as server for video surveillance and home automation.
    Last edited by alekzunder; 4 Weeks Ago at 07:53 PM.

  6. #6
    Join Date
    Mar 2010
    Location
    USA
    Beans
    Hidden!
    Distro
    Ubuntu Development Release

    Re: nvme controller is down; will reset

    Just me, but I would do a long-test on it. The sytax for smartctl to do tests are:
    Code:
    sudo smartctl -t <short|long|conveyance|select> <disk_name>
    Is it still under warranty? You said a year old. For your drive ---> Limited 5-year warranty with free technical support...

    I might call them before doing any destructive tests, to see what they need to warranty it.

    "Concurrent coexistence of Windows, Linux and UNIX..." || Ubuntu user # 33563, Linux user # 533637
    Sticky: Graphics Resolution | UbuntuForums 'system-info' Script | Posting Guidelines | Code Tags

  7. #7
    Join Date
    May 2024
    Beans
    7

    Re: nvme controller is down; will reset

    Thanks for your reply.
    Yes, under warranty. I will try to contact the Kingston, but I'm afraid that my motherboard is old and EFI in beta-stage.
    However, the problem is not solved.

    I try...
    Code:
    sudo nvme cmdset-ind-id-ns /dev/nvme0n1 -H
    NVMe status: INVALID_FIELD: A reserved coded value or an unsupported value in a defined field(0x2002)
    and error in SMART increment!
    It looks like an error in firmware of drive!
    I reproduce the issue with a large write using fio like here: https://unix.stackexchange.com/questions/742360/heavy-io-causes-nvme-controller-is-down-will-reset:
    Code:
    fio --name=write_test_50 --rw=write --size=50GB --filename=fio.file
    Don't buy Kingston!
    Last edited by alekzunder; 3 Weeks Ago at 06:26 PM.

  8. #8
    Join Date
    Mar 2010
    Location
    USA
    Beans
    Hidden!
    Distro
    Ubuntu Development Release

    Re: nvme controller is down; will reset

    Do they had new firmware for that drive?

    "Concurrent coexistence of Windows, Linux and UNIX..." || Ubuntu user # 33563, Linux user # 533637
    Sticky: Graphics Resolution | UbuntuForums 'system-info' Script | Posting Guidelines | Code Tags

  9. #9
    Join Date
    May 2024
    Beans
    7

    Re: nvme controller is down; will reset

    Now - last firmware on drive and motherboard

  10. #10
    Join Date
    Mar 2010
    Location
    USA
    Beans
    Hidden!
    Distro
    Ubuntu Development Release

    Re: nvme controller is down; will reset

    Did you contact Kingston about your Tech Support and Warranty options yet?

    "Concurrent coexistence of Windows, Linux and UNIX..." || Ubuntu user # 33563, Linux user # 533637
    Sticky: Graphics Resolution | UbuntuForums 'system-info' Script | Posting Guidelines | Code Tags

Page 1 of 2 12 LastLast

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •