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Thread: Keyboard & Sound not working - ASUS Vivobook E1504GA

  1. #1
    Join Date
    Jan 2024
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    Keyboard & Sound not working - ASUS Vivobook E1504GA

    Hello Linux experts,

    I am a Linux newbie, so please be gentle with me

    I purchased a new ASUS Vivobook E1504GA Laptop on 16 Jan 24, and installed Ubuntu Cinnamon 22.04 Jammy Jellyfish (x86-64), and deleted the Windows OS.

    After the initial install I noticed that the internal laptop keyboard and sound did not work (currently using an external USB keyboard). I have installed all updates but it still does not work.

    I checked to make sure that the BIOS was the latest version against the ASUS website.

    I have been Googling for days to find a fix for this issue and I noticed that this appears to be a common issue with some recent ASUS laptops since 2022. As I am a novice with terminal commands, I do not know what commands or bug fix I need to fix the issue.

    I would greatly appreciate if someone could provide me with step-by-step instructions in how to apply the relevant bug fix for my machine.

    Thank you,

    Monika

  2. #2
    Join Date
    Jan 2024
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    Re: Keyboard & Sound not working - ASUS Vivobook E1504GA

    Hi,

    Just bumping this up - need help please.

    Cheers, M

  3. #3
    Join Date
    Aug 2016
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    Xubuntu Development Release

    Re: Keyboard & Sound not working - ASUS Vivobook E1504GA

    I've seen this work on 23.10 Mantic. But I'm not yet suggesting you upgrade to that just yet.

    Did the keyboard work in the live installer?
    Also what kernel are you now using:
    Code:
    uname -r
    With realization of one's own potential and self-confidence in one's ability, one can build a better world.
    Dalai Lama>>
    Code Tags | System-info | Forum Guide lines | Arch Linux, Debian Unstable, FreeBSD

  4. #4
    Join Date
    Jan 2024
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    Re: Keyboard & Sound not working - ASUS Vivobook E1504GA

    Quote Originally Posted by 1fallen;[URL="tel:14178245"
    14178245[/URL]]I've seen this work on 23.10 Mantic. But I'm not yet suggesting you upgrade to that just yet.

    Did the keyboard work in the live installer?
    Also what kernel are you now using:
    Code:
    uname -r
    The internal keyboard works fine in bios, but as soon as I load Linux it won’t work (the sound won’t work either).

    I initially tried the latest version of Linux Mint Cinnamon (with all the latest kernels), which did not work, and it was suggested on the Linux Mint forum to try a different distro. So, here I am trying Ubuntu.

    Linux kernel showing is currently 6.5.0-15-generic.

    Cheers, M

  5. #5
    Join Date
    Aug 2016
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    Xubuntu Development Release

    Re: Keyboard & Sound not working - ASUS Vivobook E1504GA

    I wish I had your hardware in front of me, but i don't.
    So now I warn use this at your own risk On ASUS laptops.
    You can also at boot into a TTY session to undo this change:

    Be Aware this is something off the top of my head, ok now run:

    Code:
    sudo nano /etc/X11/xorg.conf.d/00-keyboard.conf
    Add this to that file:
    Code:
    Section "InputClass"
            Identifier "Asus WMI hotkeys"
            MatchProduct "Asus WMI hotkeys"
            Option "Ignore" "on"
    EndSection
    If you also have Nvidia GPU don't forget to add those lines to
    "/etc/X11/nvidia-xorg.conf.d/00-keyboard.conf"
    Reboot and Good Luck
    With realization of one's own potential and self-confidence in one's ability, one can build a better world.
    Dalai Lama>>
    Code Tags | System-info | Forum Guide lines | Arch Linux, Debian Unstable, FreeBSD

  6. #6
    Join Date
    Jan 2024
    Beans
    4

    Re: Keyboard & Sound not working - ASUS Vivobook E1504GA

    I am happy to give anything a go, as I can always reload from grub.

    As I am a newbie, I have managed to find the file, but I don't know how to edit it.........any extra guidance would be greatly appreciated.


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