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Thread: Ubuntu 22.04.3 LTS (Dell XPS 9730) sound not working

  1. #1
    Join Date
    Nov 2023
    Beans
    4

    Ubuntu 22.04.3 LTS (Dell XPS 9730) sound not working

    Hello!

    I can't get the speakers / sound to work on my Dell XPS 9730. At first it was showing only "Dummy output" and after going through countless articles here and askUbuntu I managed to get it to "HDMI / DisplayPort - Built-in Audio" - I think this was a combined result of disabling "Secure Boot" and "Fastboot" in BIOS and adding the following lines at the end of "/etc/modprobe.d/alsa-base.conf" file:

    Code:
    options snd-hda-intel model=generic
    options snd-hda-intel dmic_detect=0
    So, currently I have:
    1) Dell XPS 9730 laptop
    2) Secure Boot disabled
    3) Fastboot disabled
    4) Ubuntu 22.04.3 LTS
    5) sudo apt-get update && apt-get upgrade - done
    6) Only "HDMI / DisplayPort - Built-in Audio" as available output device in settings

    Here are some commonly requested results (from other threads) for troubleshooting:

    Code:
    $ sudo uname -a
    Linux dellis 6.2.0-36-generic #37~22.04.1-Ubuntu SMP PREEMPT_DYNAMIC Mon Oct  9 15:34:04 UTC 2 x86_64 x86_64 x86_64 GNU/Linux
    Code:
    $ sudo lspci -v | grep -A7 -i "audio"
    0000:00:1f.3 Multimedia audio controller: Intel Corporation Device 51ca (rev 01)
        Subsystem: Dell Device 0bdb
        Flags: bus master, fast devsel, latency 64, IRQ 231, IOMMU group 16
        Memory at 6491250000 (64-bit, non-prefetchable) [size=16K]
        Memory at 6491000000 (64-bit, non-prefetchable) [size=1M]
        Capabilities: [50] Power Management version 3
        Capabilities: [80] Vendor Specific Information: Len=14 <?>
        Capabilities: [60] MSI: Enable+ Count=1/1 Maskable- 64bit+
    --
    0000:01:00.1 Audio device: NVIDIA Corporation Device 22bc (rev a1)
        Subsystem: Dell Device 0bdb
        Flags: bus master, fast devsel, latency 0, IRQ 17, IOMMU group 17
        Memory at ad000000 (32-bit, non-prefetchable) [size=16K]
        Capabilities: [60] Power Management version 3
        Capabilities: [68] MSI: Enable- Count=1/1 Maskable- 64bit+
        Capabilities: [78] Express Endpoint, MSI 00
        Capabilities: [100] Advanced Error Reporting
    Code:
    $ sudo aplay -l
    **** List of PLAYBACK Hardware Devices ****card 0: PCH [HDA Intel PCH], device 3: Generic Digital [Generic Digital]
      Subdevices: 0/1
      Subdevice #0: subdevice #0
    card 1: NVidia [HDA NVidia], device 3: HDMI 0 [HDMI 0]
      Subdevices: 1/1
      Subdevice #0: subdevice #0
    card 1: NVidia [HDA NVidia], device 7: HDMI 1 [HDMI 1]
      Subdevices: 1/1
      Subdevice #0: subdevice #0
    card 1: NVidia [HDA NVidia], device 8: HDMI 2 [HDMI 2]
      Subdevices: 1/1
      Subdevice #0: subdevice #0
    card 1: NVidia [HDA NVidia], device 9: HDMI 3 [HDMI 3]
      Subdevices: 1/1
      Subdevice #0: subdevice #0
    Code:
    $ sudo aplay -L
    null
        Discard all samples (playback) or generate zero samples (capture)
    samplerate
        Rate Converter Plugin Using Samplerate Library
    speexrate
        Rate Converter Plugin Using Speex Resampler
    jack
        JACK Audio Connection Kit
    oss
        Open Sound System
    pulse
        PulseAudio Sound Server
    upmix
        Plugin for channel upmix (4,6,8)
    vdownmix
        Plugin for channel downmix (stereo) with a simple spacialization
    hw:CARD=PCH,DEV=3
        HDA Intel PCH, Generic Digital
        Direct hardware device without any conversions
    plughw:CARD=PCH,DEV=3
        HDA Intel PCH, Generic Digital
        Hardware device with all software conversions
    hdmi:CARD=PCH,DEV=0
        HDA Intel PCH, Generic Digital
        HDMI Audio Output
    dmix:CARD=PCH,DEV=3
        HDA Intel PCH, Generic Digital
        Direct sample mixing device
    usbstream:CARD=PCH
        HDA Intel PCH
        USB Stream Output
    hw:CARD=NVidia,DEV=3
        HDA NVidia, HDMI 0
        Direct hardware device without any conversions
    hw:CARD=NVidia,DEV=7
        HDA NVidia, HDMI 1
        Direct hardware device without any conversions
    hw:CARD=NVidia,DEV=8
        HDA NVidia, HDMI 2
        Direct hardware device without any conversions
    hw:CARD=NVidia,DEV=9
        HDA NVidia, HDMI 3
        Direct hardware device without any conversions
    plughw:CARD=NVidia,DEV=3
        HDA NVidia, HDMI 0
        Hardware device with all software conversions
    plughw:CARD=NVidia,DEV=7
        HDA NVidia, HDMI 1
        Hardware device with all software conversions
    plughw:CARD=NVidia,DEV=8
        HDA NVidia, HDMI 2
        Hardware device with all software conversions
    plughw:CARD=NVidia,DEV=9
        HDA NVidia, HDMI 3
        Hardware device with all software conversions
    hdmi:CARD=NVidia,DEV=0
        HDA NVidia, HDMI 0
        HDMI Audio Output
    hdmi:CARD=NVidia,DEV=1
        HDA NVidia, HDMI 1
        HDMI Audio Output
    hdmi:CARD=NVidia,DEV=2
        HDA NVidia, HDMI 2
        HDMI Audio Output
    hdmi:CARD=NVidia,DEV=3
        HDA NVidia, HDMI 3
        HDMI Audio Output
    dmix:CARD=NVidia,DEV=3
        HDA NVidia, HDMI 0
        Direct sample mixing device
    dmix:CARD=NVidia,DEV=7
        HDA NVidia, HDMI 1
        Direct sample mixing device
    dmix:CARD=NVidia,DEV=8
        HDA NVidia, HDMI 2
        Direct sample mixing device
    dmix:CARD=NVidia,DEV=9
        HDA NVidia, HDMI 3
        Direct sample mixing device
    usbstream:CARD=NVidia
        HDA NVidia
        USB Stream Output
    Code:
    $ sudo inxi -xxAAudio:
      Device-1: Intel vendor: Dell driver: snd_hda_intel v: kernel
        bus-ID: 0000:00:1f.3 chip-ID: 8086:51ca
      Device-2: NVIDIA vendor: Dell driver: snd_hda_intel v: kernel
        bus-ID: 0000:01:00.1 chip-ID: 10de:22bc
      Sound Server-1: ALSA v: k6.2.0-36-generic running: yes
      Sound Server-2: PulseAudio v: 15.99.1 running: yes
      Sound Server-3: PipeWire v: 0.3.48 running: yes
    Code:
    $ sudo inxi -AC --no-host
    CPU:
      Info: 14-core (6-mt/8-st) model: 13th Gen Intel Core i9-13900H bits: 64
        type: MST AMCP cache: L2: 11.5 MiB
      Speed (MHz): avg: 2165 min/max: 400/5200:5400:4100 cores: 1: 654 2: 3000
        3: 774 4: 3000 5: 701 6: 3000 7: 771 8: 3000 9: 471 10: 3000 11: 400
        12: 3000 13: 3000 14: 543 15: 3000 16: 3000 17: 3000 18: 3000 19: 3000
        20: 3000
    Audio:
      Device-1: Intel driver: snd_hda_intel
      Device-2: NVIDIA driver: snd_hda_intel
      Sound Server-1: ALSA v: k6.2.0-36-generic running: yes
      Sound Server-2: PulseAudio v: 15.99.1 running: yes
      Sound Server-3: PipeWire v: 0.3.48 running: yes
    Code:
    $ sudo lshw -c multimedia
      *-multimedia              
           description: Audio device
           product: NVIDIA Corporation
           vendor: NVIDIA Corporation
           physical id: 0.1
           bus info: pci@0000:01:00.1
           logical name: card1
           logical name: /dev/snd/controlC1
           logical name: /dev/snd/hwC1D0
           logical name: /dev/snd/pcmC1D3p
           logical name: /dev/snd/pcmC1D7p
           logical name: /dev/snd/pcmC1D8p
           logical name: /dev/snd/pcmC1D9p
           version: a1
           width: 32 bits
           clock: 33MHz
           capabilities: pm msi pciexpress bus_master cap_list
           configuration: driver=snd_hda_intel latency=0
           resources: irq:17 memory:ad000000-ad003fff
      *-usb:0
           description: Video
           product: Integrated_Webcam_HD: Integrate
           vendor: CN0679GY8LG00318B27JA00
           physical id: 6
           bus info: usb@1:6
           logical name: input15
           logical name: /dev/input/event4
           logical name: input16
           logical name: /dev/input/event5
           version: 22.81
           serial: SN0001
           capabilities: usb-2.01 usb
           configuration: driver=uvcvideo maxpower=500mA speed=480Mbit/s
      *-multimedia
           description: Multimedia audio controller
           product: Intel Corporation
           vendor: Intel Corporation
           physical id: 1f.3
           bus info: pci@0000:00:1f.3
           logical name: card0
           logical name: /dev/snd/controlC0
           logical name: /dev/snd/hwC0D2
           logical name: /dev/snd/pcmC0D3p
           version: 01
           width: 64 bits
           clock: 33MHz
           capabilities: pm msi bus_master cap_list
           configuration: driver=snd_hda_intel latency=64
           resources: iomemory:640-63f iomemory:640-63f irq:231 memory:6491250000-6491253fff memory:6491000000-64910fffff
    Code:
    $ sudo hwinfo --sound
    26: PCI 1f.3: 0401 Multimedia audio controller                  
      [Created at pci.386]
      Unique ID: nS1_.9z+chhAoCs6
      SysFS ID: /devices/pci0000:00/0000:00:1f.3
      SysFS BusID: 0000:00:1f.3
      Hardware Class: sound
      Model: "Intel Multimedia audio controller"
      Vendor: pci 0x8086 "Intel Corporation"
      Device: pci 0x51ca 
      SubVendor: pci 0x1028 "Dell"
      SubDevice: pci 0x0bdb 
      Revision: 0x01
      Driver: "snd_hda_intel"
      Driver Modules: "snd_hda_intel"
      Memory Range: 0x6491250000-0x6491253fff (rw,non-prefetchable)
      Memory Range: 0x6491000000-0x64910fffff (rw,non-prefetchable)
      IRQ: 231 (161 events)
      Module Alias: "pci:v00008086d000051CAsv00001028sd00000BDBbc04sc01i00"
      Driver Info #0:
        Driver Status: snd_hda_intel is active
        Driver Activation Cmd: "modprobe snd_hda_intel"
      Driver Info #1:
        Driver Status: snd_sof_pci_intel_tgl is active
        Driver Activation Cmd: "modprobe snd_sof_pci_intel_tgl"
      Config Status: cfg=new, avail=yes, need=no, active=unknown
    
    
    37: PCI 100.1: 0403 Audio device
      [Created at pci.386]
      Unique ID: NXNs._geyMh7Axu0
      Parent ID: vSkL.sYs7F72qFuA
      SysFS ID: /devices/pci0000:00/0000:00:01.0/0000:01:00.1
      SysFS BusID: 0000:01:00.1
      Hardware Class: sound
      Model: "nVidia Audio device"
      Vendor: pci 0x10de "nVidia Corporation"
      Device: pci 0x22bc 
      SubVendor: pci 0x1028 "Dell"
      SubDevice: pci 0x0bdb 
      Revision: 0xa1
      Driver: "snd_hda_intel"
      Driver Modules: "snd_hda_intel"
      Memory Range: 0xad000000-0xad003fff (rw,non-prefetchable)
      IRQ: 17 (337 events)
      Module Alias: "pci:v000010DEd000022BCsv00001028sd00000BDBbc04sc03i00"
      Driver Info #0:
        Driver Status: snd_hda_intel is active
        Driver Activation Cmd: "modprobe snd_hda_intel"
      Config Status: cfg=new, avail=yes, need=no, active=unknown
      Attached to: #14 (PCI bridge)
    Code:
    $ sudo fwupdmgr get-devices
    XPS 17 9730
    │
    ├─VEN 04F3:00 04F3:32AA:
    │     Device ID:          cc9c1b47c3126a46379087db3bf18fa324f317ae
    │     Summary:            Touchpad
    │     Current version:    0x0001
    │     Bootloader Version: 0x0001
    │     Vendor:             HIDRAW:0x04F3
    │     GUIDs:              6a4cc925-e7b4-5626-a63e-9748c5155e7e ← HIDRAW\VEN_04F3&DEV_32AA&REV_00
    │                         8e5cc6d9-e582-5ca2-ae2b-4813aac2a457 ← HIDRAW\VEN_04F3&DEV_32AA
    │                         3b356bf8-a977-584a-a75c-723e88f8b4a8 ← HIDRAW\VEN_04F3&DEV_32AA&MOD_001F
    │                         4f9fe0ae-f26e-5c1d-8a4e-a7506fb02f96 ← ELANTP\ICTYPE_13
    │                         a88064c8-6da5-5b83-92ce-db2889f77ac3 ← ELANTP\ICTYPE_13&MOD_001F
    │     Device Flags:       • Internal device
    │                         • Updatable
    │   
    ├─Fingerprint Sensor:
    │     Device ID:          d432baa2162a32c1554ef24bd8281953b9d07c11
    │     Summary:            Match-On-Chip fingerprint sensor
    │     Current version:    01000274
    │     Vendor:             Goodix (USB:0x27C6)
    │     Install Duration:   10 seconds
    │     Serial Number:      UID42E36CF0_XXXX_MOC_B0
    │     GUIDs:              267adb9d-b0eb-5ad0-9a94-db1e15359ebe ← USB\VID_27C6&PID_63AC&REV_0100
    │                         6f754a46-4a1d-590e-9c92-2ddafd352253 ← USB\VID_27C6&PID_63AC
    │     Device Flags:       • Updatable
    │                         • Device can recover flash failures
    │                         • Signed Payload
    │   
    ├─Integrated Webcam HD:
    │     Device ID:          23cf6368c14a875f74c38a5a423518f38d8abbbc
    │     Current version:    22.81
    │     Vendor:             CN0679GY8LG00318B27JA00 (USB:0x0C45)
    │     Serial Number:      SN0001
    │     GUIDs:              e448be98-e5fd-5d3d-a10e-a6457b15ac0a ← USB\VID_0C45&PID_6748&REV_2281
    │                         7cf56ef8-a08f-570b-a98d-56a65f737b9f ← USB\VID_0C45&PID_6748
    │     Device Flags:       • Updatable
    │   
    ├─PC SN820 NVMe WD 4096GB:
    │     Device ID:          c430a03ca2a65dfe2412ff950c79c51f6aec1317
    │     Summary:            NVM Express solid state drive
    │     Current version:    62012435
    │     Vendor:             Sandisk Corp (NVME:0x15B7)
    │     Serial Number:      23114N440810
    │     GUIDs:              d665cfca-5c7e-50bb-ab20-2038a002a8f6 ← STORAGE-DELL-112237
    │                         133bcf78-25ba-11ec-9621-0242ac130002
    │     Device Flags:       • Updatable
    │                         • System requires external power source
    │                         • Supported on remote server
    │                         • Needs a reboot after installation
    │                         • Signed Payload
    │   
    ├─System Firmware:
    │ │   Device ID:          a45df35ac0e948ee180fe216a5f703f32dda163f
    │ │   Summary:            UEFI ESRT device
    │ │   Current version:    67072
    │ │   Minimum Version:    67072
    │ │   Vendor:             Dell Inc. (DMI:Dell Inc.)
    │ │   Update State:       Success
    │ │   GUIDs:              932db17c-aac5-425a-87cb-e21e1536544e
    │ │                       230c8b18-8d9b-53ec-838b-6cfc0383493a ← main-system-firmware
    │ │   Device Flags:       • Internal device
    │ │                       • Updatable
    │ │                       • System requires external power source
    │ │                       • Needs a reboot after installation
    │ │                       • Cryptographic hash verification is available
    │ │                       • Device is usable for the duration of the update
    │ │                       • Full disk encryption secrets may be invalidated when updating
    │ │ 
    │ └─UEFI dbx:
    │       Device ID:        362301da643102b9f38477387e2193e57abaa590
    │       Summary:          UEFI revocation database
    │       Current version:  272
    │       Minimum Version:  272
    │       Vendor:           UEFI:Linux Foundation
    │       Install Duration: 1 second
    │       GUIDs:            00fe3755-a4d8-5ef7-ba5f-47979fbb3423 ← UEFI\CRT_E28D59CA489BD2AD580F2EA5D62D6A29BB9C02AE5A818434A37DA7FC11DFF9E9
    │                         4a6cd2cb-8741-5257-9d1f-89a275dacca7 ← UEFI\CRT_E28D59CA489BD2AD580F2EA5D62D6A29BB9C02AE5A818434A37DA7FC11DFF9E9&ARCH_X64
    │                         c6682ade-b5ec-57c4-b687-676351208742 ← UEFI\CRT_A1117F516A32CEFCBA3F2D1ACE10A87972FD6BBE8FE0D0B996E09E65D802A503
    │                         f8ba2887-9411-5c36-9cee-88995bb39731 ← UEFI\CRT_A1117F516A32CEFCBA3F2D1ACE10A87972FD6BBE8FE0D0B996E09E65D802A503&ARCH_X64
    │       Device Flags:     • Internal device
    │                         • Updatable
    │                         • Needs a reboot after installation
    │                         • Only version upgrades are allowed
    │                         • Signed Payload
    │     
    ├─UEFI Device Firmware:
    │     Device ID:          349bb341230b1a86e5effe7dfe4337e1590227bd
    │     Summary:            UEFI ESRT device
    │     Current version:    16660
    │     Minimum Version:    16660
    │     Vendor:             DMI:Dell Inc.
    │     Update State:       Success
    │     GUID:               e72475a2-b8f0-4217-bbea-3304b187ae54
    │     Device Flags:       • Internal device
    │                         • Updatable
    │                         • System requires external power source
    │                         • Needs a reboot after installation
    │                         • Device is usable for the duration of the update
    │   
    ├─UEFI Device Firmware:
    │     Device ID:          2292ae5236790b47884e37cf162dcf23bfcd1c60
    │     Summary:            UEFI ESRT device
    │     Current version:    8833
    │     Minimum Version:    8833
    │     Vendor:             DMI:Dell Inc.
    │     Update State:       Success
    │     GUID:               07dcc837-0c45-6748-8501-00fed36dcdbb
    │     Device Flags:       • Internal device
    │                         • Updatable
    │                         • System requires external power source
    │                         • Needs a reboot after installation
    │                         • Device is usable for the duration of the update
    │   
    └─UEFI Device Firmware:
          Device ID:          f95c9218acd12697af946874bfe4239587209232
          Summary:            UEFI ESRT device
          Current version:    1644241973
          Minimum Version:    1644241973
          Vendor:             DMI:Dell Inc.
          Update State:       Success
          GUID:               133bcf78-25ba-11ec-9621-0242ac130002
          Device Flags:       • Internal device
                              • Updatable
                              • System requires external power source
                              • Needs a reboot after installation
                              • Device is usable for the duration of the update
    Code:
    $ sudo fwupdmgr get-updates 
    Devices with no available firmware updates: 
     • VEN 04F3:00 04F3:32AA
     • Fingerprint Sensor
     • Integrated Webcam HD
     • System Firmware
     • UEFI Device Firmware
     • UEFI Device Firmware
     • UEFI Device Firmware
     • UEFI dbx
    Devices with the latest available firmware version:
     • PC SN820 NVMe WD 4096GB
    No updates available
    I'd really appreciate the help.

  2. #2
    Join Date
    Jan 2024
    Beans
    2

    Re: Ubuntu 22.04.3 LTS (Dell XPS 9730) sound not working

    Hi. Did you find a solution to the problem?

  3. #3
    Join Date
    Nov 2023
    Beans
    4

    Re: Ubuntu 22.04.3 LTS (Dell XPS 9730) sound not working

    Quote Originally Posted by keywizard View Post
    Hi. Did you find a solution to the problem?
    Unfortunately no.

    I tried many suggestions around different forums without any success - thus came here to seek help. Currently my best hope is that MAYBE it will be fixed with Ubuntu 24.04.

    I'd be willing to pay someone who believes to be able to fix it but I don't know where to look for such person.

  4. #4
    Join Date
    Nov 2023
    Beans
    4

    Re: Ubuntu 22.04.3 LTS (Dell XPS 9730) sound not working

    I managed to fix the issue by installing clean (while keeping my home dir) Ubuntu 24.04 - I created a boot-image USB from a ISO downloaded from here: https://cdimage.ubuntu.com/daily-live/current/

    I had my / and /home in different partitions so it went quite easy for me although It's surely possible to re-install it otherwise as well (Google). You have to keep in mind that all system apps must be re-installed (unless /bin.

    Note: I actually upgraded to 24.04 before re-installing but this didn't resolve the issue for me. I had most likely messed up some configurations or firmware while trying to get the sound to work on 22.04 - thus, re-install did the trick for me.

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