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Thread: Ethernet and Wifi not connecting in different country

  1. #1
    Join Date
    Aug 2023
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    Unhappy Ethernet and Wifi not connecting in different country

    Hi all,

    We set up a laptop for an international customer with 2 encrypted drives.


    1. Windows 11 Pro
    2. Ubuntu 22.04.2 LTS


    We took this approach so that each drive could be fully encrypted.

    This laptop was set up in South Africa with the local repositories.
    While the laptop was at our offices in South Africa, sudo apt update/upgrade etc. worked with no issues. Both wi-fi and ethernet were working perfectly.
    The customer collected the laptop and took it with him to Belarus on a business trip.

    In Belarus, the laptop does not show the Wifi adapter, and it also does not show the wired connection.
    As such, packages can't be installed or updated.
    We have tried to reconfigure network manager, repository settings, DNS settings, and a number of other solutions proposed on other threads, but we have had no luck in connecting to any networks or even identifying the network hardware.

    Both the Wifi and Ethernet work on the Windows drive.

    Does anybody know which settings may have changed and why?
    Or perhaps are there any other potential solutions?

    Thanks so much,
    Kaamraan

  2. #2
    Join Date
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    Re: Ethernet and Wifi not connecting in different country

    bump

  3. #3
    Join Date
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    Re: Ethernet and Wifi not connecting in different country

    But they need to work in Belarus, with their state owned communications monopoly "Beltelecom" and "Byfly"... https://beltelecom.by/en/private/int...s-methods-wifi

    Since it is very censored there, and everything goes through them, you have to get onto "their" network first, to get anywhere else...

    At least, that is my understanding.

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  4. #4
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    Re: Ethernet and Wifi not connecting in different country

    Well, it is no use faffing with the upper layer software if the low level devices and module’s dont work.

    Sort out the HW first.

  5. #5
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    Re: Ethernet and Wifi not connecting in different country

    Quote Originally Posted by modena-kaamraan View Post
    In Belarus, the laptop does not show the Wifi adapter, and it also does not show the wired connection.
    I find it unlikely that the adapter would suddenly disappear in Belarus. What do you see with lspci? Is there no longer an entry for "Network controller?"
    If you ask for help, do not abandon your request. Please have the courtesy to check for responses and thank the people who helped you.

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