Results 1 to 6 of 6

Thread: Windows 10 User Profile cannot be loaded

  1. #1
    Join Date
    Apr 2023
    Beans
    2

    Windows 10 User Profile cannot be loaded

    Windows 10 and Bohdi Ubuntu on IBM ThinkCentre A-52
    Dual boot was good for a couple months, now getting error when trying to boot Windows.
    The User Profile Service service failed the sign-in. User Profile cannot be loaded
    Ran boot-repair, report is here: https://paste.ubuntu.com/p/fw4ZrYmxHF/
    Help will be appreciated. Thanks!
    tmdntn

  2. #2
    Join Date
    Jun 2006
    Location
    UK
    Beans
    Hidden!
    Distro
    Ubuntu 22.04 Jammy Jellyfish

    Re: Windows 10 User Profile cannot be loaded

    Thread moved to Windows sub-forum.
    Ubuntu 22.04 Desktop Guide - Ubuntu 24.04 Desktop Guide - Forum Guide to BBCode - Using BBCode code tags

    Member: Not Canonical Team

    If you need help with your forum account, such as SSO login issues, username changes, etc, the correct place to contact an admin is here. Please do not PM me about these matters unless you have been asked to - unsolicited PMs concerning forum accounts will be ignored.

  3. #3
    Join Date
    Apr 2023
    Beans
    2

    Re: Windows 10 User Profile cannot be loaded

    As recommended in the above report, I ran boot-repair. Should I next run "unhide-bootmenu-10s win-legacy-basic-fix", as recommended?

  4. #4
    Join Date
    Jun 2009
    Location
    SW Forida
    Beans
    Hidden!
    Distro
    Kubuntu

    Re: Windows 10 User Profile cannot be loaded

    Grub only boots working Windows.
    That means it cannot need chkdsk, nor with Windows 8 or later have fast startup/hibernation on. And if UEFI Secure Boot has to be off.
    You may need to do Windows repairs using your Windows repair/recovery flash drive.
    With UEFI you can boot either install directly from UEFI boot menu.
    But with BIOS you only have one MBR, so only one boot loader.
    Install Windows BIOS boot loader to MBR, boot & repair Windows & use Boot-Repair or manually reinstall BIOS version of grub to MBR.
    UEFI boot install & repair info - Regularly Updated :
    https://ubuntuforums.org/showthread.php?t=2147295
    Please use Thread Tools above first post to change to [Solved] when/if answered completely.

  5. #5
    Join Date
    Jun 2006
    Location
    UK
    Beans
    Hidden!
    Distro
    Ubuntu 22.04 Jammy Jellyfish

    Re: Windows 10 User Profile cannot be loaded

    @tmdntn

    Disclaimer - I have little recent experience with Windows, however...

    The fact that you are getting a "failed sign in" message, suggests that the boot process is just fine, and that the problem is at the sign in stage. Do you see the Windows sign in page? If so, I would think that trying to fix a probably non-existent boot problem with boot repair is not only unnecessary, but might itself cause further problems. I googled the "The User Profile Service service failed the sign-in. User Profile cannot be loaded" message. (Did you?) There were several seemingly useful hits, including:

    https://4sysops.com/archives/how-to-...not-be-loaded/
    https://theitbros.com/user-profile-s...d-the-sign-in/

    They both suggest registry problems or filesystem errors as likely causes, not boot process problems. Perhaps those two links, or others you might find in a web search, will give you useful leads.

    Last thought: when I moved your thread from one of the Official Ubuntu Flavours sub-forums yesterday, I thought it odd that someone running a dual-boot of a distro that is not Ubuntu with Windows should seek help with a Windows problem on Ubuntu forums. You are very welcome here for Ubuntu problems, but you might find it more productive to seek help for this particular Windows problem on a Windows forum. Many, perhaps most, members here, like me, have little familiarity with Windows.
    Ubuntu 22.04 Desktop Guide - Ubuntu 24.04 Desktop Guide - Forum Guide to BBCode - Using BBCode code tags

    Member: Not Canonical Team

    If you need help with your forum account, such as SSO login issues, username changes, etc, the correct place to contact an admin is here. Please do not PM me about these matters unless you have been asked to - unsolicited PMs concerning forum accounts will be ignored.

  6. #6
    Join Date
    Jun 2014
    Beans
    7,444

    Re: Windows 10 User Profile cannot be loaded

    At what point do you get this error message? Is it after you select windows from the Grub boot menu? Are you booting with Grub? Does Bodhi still boot? Do you actually have 2 install of windows 10?

    It appears that you tried more than one install as your report shows Grub installed code to the MBR which would not be done with a GPT/UEFI install. Line 99 of boot repair shows your fstab file has a good EFI and starting at Line 44, it shows a vfat partition which is likely meant to be an EFI partition but contains nothing. Line 173 shows a good /boot/efi in fstab but again, shows no EFI files. You can do an EFI install of Ubuntu on an msdos drive but it isn't standard or recommended and if you do, you will not be able to boot windows from Grub if it is a Legacy install (which it is).

    Line 87 of boot repair shows the drive is NOT GPT so windows cannot be installed in EFI mode.

    The error you report seems to be more of a user log in problem and I doubt that it is a problem with Grub and suggest posting the error message at a windows forum or doing an online search with that exact error message. Doing that gave a number of links including one to the microsoft site. Be sure to check back here as it may be possible a member has some knowledge of the problem.

    https://theitbros.com/user-profile-s...d-the-sign-in/
    https://answers.microsoft.com/en-us/...6-4169d1063ace

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •