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Thread: configure HP printer on ubuntu 20.04 LTS dont work

  1. #1
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    Jul 2011
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    configure HP printer on ubuntu 20.04 LTS dont work

    (the printer worked fine under Ubuntu 22.04 LTS but there was so many other errors that I gave up using that distribution.)
    After having installed Ubuntu 20.04 and updated the software and installed hplip-3.16.7 and connected the printer with a usb cable and run this command to identify the printer with this command
    hp-setup -b usb

    no printer can be found!!!!!! is shown on the screen.
    there was an attribute error: module 'platform' has no attribute 'dist', earlier in the installation.
    ;could that be the error???

    what can I do to get the printer working???? please help

    I have tested the printer and cable on a windows pc and the printer is working.
    The ubuntu 20.04 LTS was installed recently due to problems with 22.04.

    ;i forgot to mentioned the printer i use;
    it is a HP deskjet 2320 usb printer
    Last edited by sir.Evan; September 12th, 2022 at 06:14 AM. Reason: forgot printer name

  2. #2
    Join Date
    Mar 2010
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    Ubuntu Development Release

    Re: configure HP printer on ubuntu 20.04 LTS dont work

    HP, Canon and Epson printers are usually a given on Linux and cups.

    You never mentioned which printer it was... Could you please post the printer model?

    "Concurrent coexistence of Windows, Linux and UNIX..." || Ubuntu user # 33563, Linux user # 533637
    Sticky: Graphics Resolution | UbuntuForums 'system-info' Script | Posting Guidelines | Code Tags

  3. #3
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    Re: configure HP printer on ubuntu 20.04 LTS dont work

    sorry,
    it is a HP deskjet 2320 usb printer

  4. #4
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    Xubuntu 22.04 Jammy Jellyfish

    Re: configure HP printer on ubuntu 20.04 LTS dont work

    I had the same issue a while back for strict USB printing on my HP. Not sure why because I have had other HP printers that worked straight away. But for my current HP, the problem existed on both my KVM host machine (MATE), & a guest VM running Ubuntu 20.04 desktop. Read through this for possible solution. In short I had to remove the ippusbxd package, then physically unplug & reattach the USB cable before running another simple scan.

    https://askubuntu.com/questions/1258...detect-scanner

  5. #5
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    Re: configure HP printer on ubuntu 20.04 LTS dont work

    Thank you https://ubuntuforums.org/member.php?u=2118065 for your reply

    I only did this command used by jimmy-widdle

    sudo apt purge ippusbxd

    reconnected the printer with usb cable and ran the command

    hp-setup -b usb

    no printer was found!!!!

    I sure have to do something more but I need some more help please.

  6. #6
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    Re: configure HP printer on ubuntu 20.04 LTS dont work

    I had a look on the system whether hplip was still there

    dpkg -l hplip
    ii hplip 3.20.3+dfsg0-2 amd64

    it seems to be there but with a newer version i think ???? still not working though

  7. #7
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    Re: configure HP printer on ubuntu 20.04 LTS dont work

    I had another look for my printer , with no luck unfortunately, but some overseen info was show:

    evan@evan-Lenovo-ideapad-110-14IBR:~$ hp-setup -b usb


    HP Linux Imaging and Printing System (ver. 3.20.3)
    Printer/Fax Setup Utility ver. 9.0


    Copyright (c) 2001-18 HP Development Company, LP
    This software comes with ABSOLUTELY NO WARRANTY.
    This is free software, and you are welcome to distribute it
    under certain conditions. See COPYING file for more details.


    Searching... (bus=usb, search=(None), desc=0)
    error: No devices found on bus: usb


    Done.
    -----------------------end of copy

    the response is very different from my first attempt so something is definitely missing , but what????

    sorry to so useless.

  8. #8
    Join Date
    Feb 2019
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    Virginia
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    Xubuntu 22.04 Jammy Jellyfish

    Re: configure HP printer on ubuntu 20.04 LTS dont work

    If you clean up your original post so others can read it more easily you may get more responses. Not sure why your OP has all those line break tags & other junk in it.

    Not sure what else could be going on with your printer not being detected. You could also try:

    - updating your 20.04 OS.
    - Power off the printer
    - unplug usb cable
    - restart computer
    - plug in usb cable
    - power on the printer, give it time to make its noises as it powers on
    - go into your desktop settings in the printer section and try to add a printer

    These are just basic steps to try to make sure it’s not some funky issue where the printer won’t wake up or some other physical connection problem.

    These printers should just work when you plug them into Ubuntu. I have never had to install the manufacture drivers or other third party software in order for a printer to work and scan and do whatever else I need.

  9. #9
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    Jul 2011
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    Re: configure HP printer on ubuntu 20.04 LTS dont work

    hi Aljames2,

    thank you for your advice
    I dont know how the mess in my post happened. I will try to clean it up or start over.

  10. #10
    Join Date
    Jul 2011
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    Re: configure HP printer on ubuntu 20.04 LTS dont work

    hi Aljames2,

    thank you for your advice
    I dont know how the mess in my post happened. I will try to clean it up or start over.

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