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Thread: I tried to update to 22.04 and my dual boot machine gets stuck on splash screen

  1. #1
    Join Date
    Jul 2022
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    I tried to update to 22.04 and my dual boot machine gets stuck on splash screen

    CPU: Intel i5 2nd gen
    RAM: 2x4GB
    HDD: 3 x 500 GB (one drive has Windows 10, the other Kubuntu, and the last one formatted on Windows side)
    GPU: AMD Cedar card
    This is a Dell Optiplex 390, with an extra HDD and stick of RAM.

    I can boot into Windows 10. When I try to boot into Kubuntu, I get stuck on the black screen with a logo, and loading wheel, which freezes after spinning for a bit, but I can move the mouse.

    I thought it upgraded correctly, and I told it to restart as needed.

    I was able to boot into Kubuntu 22.04 at least once (changed background and ran glmark2), before when I tried again the next day, it had this issue.
    I tried booting into recovery mode and can boot to there. I haven't ran any memory testing since the upgrade. It worked fine before I upgraded to 22.04.

    Please help, thanks. I'm tech savvy (or at least thought I was), but IDK what to do.
    I've already tried
    - power cycling (failed)
    - pulling GPU, and running on integrated graphics (failed)

    I need a step by step explanation on how to upgrade GPU drivers (if that's the case).
    I don't know how to update the drivers in recovery mode.

    I also posted it here.
    Last edited by QIII; July 15th, 2022 at 02:05 AM. Reason: Default font and color

  2. #2
    Join Date
    Jul 2022
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    Re: I tried to update to 22.04 and my dual boot machine gets stuck on splash screen

    If I have to reinstall Kubuntu to fix it, I need tips on how to move my files to the Windows drive or the other drive.

  3. #3
    Join Date
    Jul 2022
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    14

    Re: I tried to update to 22.04 and my dual boot machine gets stuck on splash screen

    Hey mods, if I posted this in the wrong spot, please move it. I'm new here, and wasn't sure where to post it.

  4. #4
    Join Date
    Mar 2011
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    1,993

    Re: I tried to update to 22.04 and my dual boot machine gets stuck on splash screen

    https://askubuntu.com/questions/6139...nvidia-drivers is pretty old, you haven't had to add the graphics-drivers PPA for awhile. Backing up to a Windows drive is likely to lose permissions when you restore, but if you make a tar file for you backup, copy the tar file to Windows, and copy back on a new install, then untar, you avoid those issues. I think the nvidia driver install is pretty straightforward with the ubuntu-drivers script or with the "Software and Updates"/Additional Drivers program. Take the "tested" version. If you have any leftover previous Nvidia installs, those should be cleaned out first. check the packages by:
    sudo dpkg -l |fgrep -i nvidia and purge them with sudo apt-get purge <package> The purge is needed to remove any config files left around.
    I don't know of what issues recovery mode might have, other than maybe missing networking. Install then reboot.

  5. #5
    Join Date
    Jul 2022
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    Re: I tried to update to 22.04 and my dual boot machine gets stuck on splash screen

    Quote Originally Posted by ubfan1 View Post
    https://askubuntu.com/questions/6139...nvidia-drivers is pretty old, you haven't had to add the graphics-drivers PPA for awhile. Backing up to a Windows drive is likely to lose permissions when you restore, but if you make a tar file for you backup, copy the tar file to Windows, and copy back on a new install, then untar, you avoid those issues. I think the nvidia driver install is pretty straightforward with the ubuntu-drivers script or with the "Software and Updates"/Additional Drivers program. Take the "tested" version. If you have any leftover previous Nvidia installs, those should be cleaned out first. check the packages by:
    sudo dpkg -l |fgrep -i nvidia and purge them with sudo apt-get purge <package> The purge is needed to remove any config files left around.
    I don't know of what issues recovery mode might have, other than maybe missing networking. Install then reboot.
    Sorry, I had an AMD GPU (before I pulled it to clean it, and to test integrated graphics, which still made it freeze).

    How do I backup when I
    - can't just open the drive in File Explorer on Windows 10
    - can't get into normal Ubuntu (at best, recovery mode), because I want to backup my files

    Is AMD Cedar a rebranded Nvidia chip?

  6. #6
    Join Date
    Mar 2011
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    1,993

    Re: I tried to update to 22.04 and my dual boot machine gets stuck on splash screen

    I guess I thought ubuntu-drivers and Software and Updates/Additional Drivers would be driver agnostic, but I could be wrong, never had an AMD GPU. (But did have an AMD cpu with an N 130? GPU which turned out to be a peripherial controller including an Nvidia Geforce 6150. Anyway, from recovery mode, you should be able to mount a Windows drive and backup, the main thing recovery mode does is boot with a kernel param (nomodeset) to use the default video. So, sudo mount -tntfs /dev/sdxy /mnt (or make a dir under /mnt and mount there if other things are already mounting in /mnt/xx), and you should be able to write to the windows drive. I seldom do that, and can't say how likely a failure of some sort would be, but one tar file is more likely to succeed than a whole directory tree.

  7. #7
    Join Date
    Jun 2009
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    SW Forida
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    Hidden!
    Distro
    Kubuntu

    Re: I tried to update to 22.04 and my dual boot machine gets stuck on splash screen

    Please copy & paste the pastebin link to the Bootinfo summary report ( do not post report), do not run the auto fix till reviewed.Lets see details, use ppa version with your USB installer (2nd option) or any working install, not Boot-Repair ISO
    https://help.ubuntu.com/community/Boot-Repair &
    https://sourceforge.net/p/boot-repair/home/Home/

    Report may not show much, as if you can boot recovery mode, then it really is not a boot issue.
    But it may be some setting or configuration that report could show.

    Are both installs UEFI? Or both BIOS? Report will show that.

    I do not know AMD video, but most of the posts I have seen, say it just works with the default driver that installer provides. There is an advanced driver that will better support very new AMD video cards/chips.
    And Intel video should just work.
    UEFI boot install & repair info - Regularly Updated :
    https://ubuntuforums.org/showthread.php?t=2147295
    Please use Thread Tools above first post to change to [Solved] when/if answered completely.

  8. #8
    Join Date
    Jul 2022
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    Re: I tried to update to 22.04 and my dual boot machine gets stuck on splash screen

    I haven't tried it because I thought it was for Nvidia only.

    Also, can you give me step by step instructions, because I'm newer to Linux than Windows, and not great with the command line.

  9. #9
    Join Date
    Jul 2022
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    14

    Re: I tried to update to 22.04 and my dual boot machine gets stuck on splash screen

    My GPU is an older AMD gpu, and that's before I pulled it to try integrated graphics (as well as clean the dust out and change thermal paste). It worked fine prior to update, and for the one time that I got it to work. I may have had to upgrade packages after upgrade (I know it took me a couple of tries pre-upgrade), but I don't remember for sure.

    I remember setting the thing up in Legacy Mode in BIOS to make it work. I'm getting ~ 8-something KB to 1.2 MB a second, and 13 min left on the download.

  10. #10
    Join Date
    Jul 2022
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    Re: I tried to update to 22.04 and my dual boot machine gets stuck on splash screen

    I was downloading it onto a USB to make a live USB.
    What do you mean not Boot-Repair ISO?

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