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Thread: Unable to Install Ubuntu Because I Cannot Turn Off RST

  1. #1
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    Unable to Install Ubuntu Because I Cannot Turn Off RST

    Device: HP Pavilion 15t touch (15t cs-200)
    I want to install Ubuntu on my laptop but I am unable to do so because I cannot turn off RST on my laptop. I started by following a guide I found on YouTube(https://www.youtube.com/watch?v=D4WyNjt_hbQ) I got to around 18 minutes into the guide when the installer said that I needed to turn off RST. There was a QR code paired with the message so I scanned the code with my phone and followed the instructions provided. The instructions said to open the Registry Editor and to set two variables to be equal to 0. Their file locations are here (Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControl Set\Services\iaStorV\StartOverride) and here (Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControl Set\Services\storahci\StartOverride). After I set the variables to be equal to zero, I restarted my computer, pressed esc to pause the startup, then pressed f10 to enter my laptop's BIOS. After this, the BIOS settings appeared and there were 4 tabs (Main, Security, System Configuration, and Exit). There was nothing that I could do in Main except look at the system log, security had unrelated settings and I needed to change a setting so I did not need to exit yet so I went to System Configuration > UEFI Device Configuration > Intel(R) Rapid Storage Technology. This is where I saw the Hard Drive and the Optane Memory that is on my computer.
    When I selected the Hard Drive, this info appeared: Controller Type: AHCI, Controller Interface: SATA, and Status: Non-RAID.
    When I checked the Optane Memory, this info appeared: Controller Type: NVMe, Controller Interface: PCIe, and I believe the status was Disabled or inactive.
    Additionally, there was no option available that would allow me to change any of the controller types or controller interfaces. This seems unusual to me because the guide in the QR code that was provided to me while I was trying to install Ubuntu said that I needed to "re-configure Windows to use AHCI" but the hard drive already appears to be using AHCI.
    After I saw this information, I exited BIOS and booted back into the USB drive that I was trying to install Ubuntu from. When I tried to install it again, I got the same error and QR code. After this, I booted back into Windows, tried the same process again, and got the same result. After this, I went back to Windows and opened Intel(R) OptaneTM Memory and Storage Management because I thought that the Optane memory might be causing this issue. This is where I saw that the PCIe Intel Optane Memory was disabled. When I saw that it was disabled, I went back into the BIOS and recombined the Optane Memory and the Hard Drive. Then I tried to install Ubuntu again and got the same message. After this, I looked online for some guides on how to disable the Intel Optane Memory because I still thought that it was causing this issue. In those guides, and app called "Intel Rapid Storage Technology" was used to disable the Optane memory. I tried installing it from this link(https://www.intel.com/content/www/us...platforms.html) but no application appeared. Does anyone know what I am doing incorrectly? I like the OS based on my experience using it from the USB drive and I want to install it.

    EDIT: Link to pictures of my BIOS Menu https://imgur.com/a/q6GMKFL

    Update: Physically removing the Optane Memory from my laptop has caused the RST Error to disappear.




    Last edited by androy518; February 14th, 2022 at 10:57 PM.

  2. #2
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    Ubuntu 24.04 Noble Numbat

    Re: Unable to Install Ubuntu Because I Cannot Turn Off RST

    Last edited by tea for one; January 28th, 2022 at 12:18 PM. Reason: Removed extraneous link

  3. #3
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    Re: Unable to Install Ubuntu Because I Cannot Turn Off RST

    Thank you for the help. I followed all of the links that you provided. Hopefully, the information that I provide will be helpful for solving this problem.

    Link 1:
    In link 1, the solution provided was to type this command in the terminal "bcdedit /set {current} safeboot minimal", reboot, change the operation mode to AHCI, boot back into windows, type this command into the terminal "bcdedit /deletevalue {current} safeboot", then reboot again. I have already tried this before but when I entered the BIOS, there was still no option that would allow me to change the operation mode. One conversation on this thread did catch my attention (https://chat.stackexchange.com/rooms...o-and-ramhound). In this thread, there is a screenshot of an "Intel(R) Chipset SATA/PCIe RST Premium Controller" which I have this on my computer but the conversation ended before any further instructions were provided so I am not sure if I need to do anything with this controller.

    Link 2:
    These are the instructions that I tried follow in my original post. I could not complete them because there was no option to switch the operation mode and my hard drive was already listed as SATA AHCI.

    Link 3:
    I clicked on the link to the Intel drivers but I did not know which driver to install from the list. I tried clicking on the second driver from the top then clicking on the .cab file that appeared in the popup window but nothing seemed to happen after that. After I clicked the .cab file, I tried to follow the instructions further by opening the device manager but there was no category called "IDE ATA/ATAPI controllers". There was a category called Storage controllers. This is the category where I found the "Intel(R) Chipset SATA/PCIe RST Premium Controller" which I mentioned under the Link 1: section.
    My computer has this processor: Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz 1.99 GHz

    Link 4:
    The "Intel® Optane™ Memory and Storage Management Application" that was mentioned on this website is installed on my computer. When I checked this application, It said that the Intel Optane Memory Status was disabled. I tried to boot into Ubuntu from the flash drive and install it. I got the same QR code. Then I booted back into Windows and enabled the Optane Memory. After I did this, I booted back into Ubuntu and got the same QR code when trying to install. I then tried booting into BIOS again and checking the Hard Drive and Optane Memory. This time, it said that the Optane Memory was being used as a Cache and the hard drive was the same as before. It showed that the Optane Memory was working. I then disabled the Optane Memory from the BIOS, booted back in to Windows, restarted the computer, then booted back into Ubuntu to try to install Ubuntu on my computer but I got the same QR code.

  4. #4
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    Re: Unable to Install Ubuntu Because I Cannot Turn Off RST

    Quote Originally Posted by androy518 View Post
    then booted back into Ubuntu to try to install Ubuntu on my computer but I got the same QR code.
    You have mentioned this QR code a few times and I do not know what it is or what it is supposed to do?
    Hopefully, someone else who has knowledge of this will be able to offer assistance.

  5. #5
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    Re: Unable to Install Ubuntu Because I Cannot Turn Off RST

    This is a link to a screenshot of the QR Code: https://imgur.com/CSGF3k8
    Scanning it takes you to: https://help.ubuntu.com/rst/
    It seems to contain the same information as a link from a previous post: https://discourse.ubuntu.com/t/ubunt...-enabled/15347

  6. #6
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    Re: Unable to Install Ubuntu Because I Cannot Turn Off RST

    I have edited my original post with a link to images of my BIOS menu (https://imgur.com/a/q6GMKFL). I did not see any way to change the operation mode of my hard drive.

  7. #7
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    Re: Unable to Install Ubuntu Because I Cannot Turn Off RST

    Ah, I understand the QR code now.
    I've never seen this page of the installer before because I do not have RST enabled.
    Thanks for the info.

    I wish I could help more but I've already provided the links which have helped other users previously.

  8. #8
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    Re: Unable to Install Ubuntu Because I Cannot Turn Off RST

    I've just noticed that you have TPM Enabled in the UEFI set-up.
    Generally, it is better to disable before running the installer.

  9. #9
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    Re: Unable to Install Ubuntu Because I Cannot Turn Off RST

    I do not know if this is helpful but post no. 30 of https://ubuntuforums.org/showthread....2466159&page=3 has another link to Intel Optane Tools.

  10. #10
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    Re: Unable to Install Ubuntu Because I Cannot Turn Off RST

    Are these the same info you have?
    HP 15 disable Optane
    https://h30434.www3.hp.com/t5/Notebo...o/td-p/7354483 &
    https://askubuntu.com/questions/1331...0-ubuntu-20-10
    https://askubuntu.com/questions/1162...h-intel-optane
    HP with optane
    https://askubuntu.com/questions/1257...i-through-bios

    HP 17-BY4063CL Laptop shows UEFI screens, needed 21.04 since new Intel chip
    https://ubuntuforums.org/showthread.php?t=2462045

    Dell also has an app from Intel to remove Optane.
    Optane removal apps
    removal (setuprst.exe and setupoptanememory.exe - both from Dell
    Asus Zenbook UX425EA w/Intel Iris Xe Graphics - turn off optane with Windows Optane app
    https://ubuntuforums.org/showthread.php?t=2458373
    Last edited by oldfred; January 28th, 2022 at 11:18 PM.
    UEFI boot install & repair info - Regularly Updated :
    https://ubuntuforums.org/showthread.php?t=2147295
    Please use Thread Tools above first post to change to [Solved] when/if answered completely.

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