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Thread: I buy Dell laptop with Ubuntu and the hardware is not supported

  1. #1
    Join Date
    Nov 2021
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    1

    I buy Dell laptop with Ubuntu and the hardware is not supported

    It's very difficult to get that all the components of a laptop work in linux, so I made an economic effort and I bought a Dell Inspiron with Ubuntu 20.04.3 LTS. Dell has sold me a computer with Ubuntu 20.04 and certain features, including the fingerprint reader, and ... Surprise! Fingerprint reader doesn't work. Technical support solution that costs me about 10€/month is that I've to install Windows, they say that Ubuntu is free and they don't offer support for this operating system beacuse is free of charge. I'm outraged, I want to use linux. I bought this computer (and not another) because of the operating system, I wanted everything to work without problems. I'm using the operating system that comes with the factory computer, it should work.
    I leave my comment here for the community to know, in case someone else is looking for a laptop for linux, let him/her know about this problem. I feel cheated.

    I have tried several solutions, including:
    Code:
    sudo sh -c 'cat > /etc/apt/sources.list.d/focal-dell.list << EOF
    deb http://dell.archive.canonical.com/updates/ focal-dell public
    # deb-src http://dell.archive.canonical.com/updates/ focal-dell public
    
    deb http://dell.archive.canonical.com/updates/ focal-oem public
    # deb-src http://dell.archive.canonical.com/updates/ focal-oem public
    
    deb http://dell.archive.canonical.com/updates/ focal-somerville public
    # deb-src http://dell.archive.canonical.com/updates/ focal-somerville public
    
    deb http://dell.archive.canonical.com/updates/ focal-somerville-melisa public
    # deb-src http://dell.archive.canonical.com/updates focal-somerville-melisa public
    EOF'
    
    sudo apt-key adv --keyserver keyserver.ubuntu.com --recv-keys F9FDA6BED73CDC22
    sudo apt update -qq
    
    sudo apt install oem-somerville-melisa-meta libfprint-2-tod1-goodix oem-somerville-meta tlp-config -y
    
    sudo add-apt-repository ppa:boltgolt/howdy -y
    sudo apt update -qq
    sudo apt install howdy -y
    
    sudo usermod -aG input <user>
    On this website it's reported that is not compatible: https://linux-hardware.org/?id=usb:27c6-639c
    Code:
    $ lsusb
    Bus 003 Device 003: ID 27c6:639c Shenzhen Goodix Technology Co.,Ltd. Goodix USB2.0 MISC
    Code:
    $ fprintd-verify
    Impossible to verify: GDBus.Error:net.reactivated.Fprint.Error.NoSuchDevice: No devices available
    Code:
    $ uname -r
    5.11.0-40-generic

  2. #2
    Join Date
    Feb 2010
    Location
    Obscurial Springs
    Beans
    15,213
    Distro
    Ubuntu Budgie Development Release

    Re: I buy Dell laptop with Ubuntu and the hardware is not supported

    You may get help with Howdy on the developers page. I see no need to add the key server on that page.

    https://github.com/boltgolt/howdy
    "Our intention creates our reality. "

    Ubuntu Documentation Search: Popular Pages
    Ubuntu: Security Basics
    Ubuntu: Flavors

  3. #3
    Join Date
    Jun 2009
    Location
    SW Forida
    Beans
    Hidden!
    Distro
    Kubuntu

    Re: I buy Dell laptop with Ubuntu and the hardware is not supported

    See also:
    https://www.reddit.com/r/pop_os/comm...l_with_goodix/
    &
    https://www.dell.com/community/XPS/X...x/td-p/7514958

    Some mention of newer versions of Ubuntu with newer kernel also work.
    I might create a 30 or 40GB / partition for a test install and see if then it does work.
    UEFI boot install & repair info - Regularly Updated :
    https://ubuntuforums.org/showthread.php?t=2147295
    Please use Thread Tools above first post to change to [Solved] when/if answered completely.

  4. #4
    Join Date
    Feb 2009
    Location
    Wasilla, Alaska
    Beans
    583
    Distro
    Kubuntu

    Re: I buy Dell laptop with Ubuntu and the hardware is not supported

    Quote Originally Posted by juanjf View Post
    It's very difficult to get that all the components of a laptop work in linux, so I made an economic effort and I bought a Dell Inspiron with Ubuntu 20.04.3 LTS. Dell has sold me a computer with Ubuntu 20.04 and certain features, including the fingerprint reader, and ... Surprise! Fingerprint reader doesn't work. Technical support solution that costs me about 10€/month is that I've to install Windows, they say that Ubuntu is free and they don't offer support for this operating system beacuse is free of charge. I'm outraged, I want to use linux. I bought this computer (and not another) because of the operating system, I wanted everything to work without problems. I'm using the operating system that comes with the factory computer, it should work.
    I leave my comment here for the community to know, in case someone else is looking for a laptop for linux, let him/her know about this problem. I feel cheated.
    I agree with you. I would feel cheated as well.

    If you purchased the computer with Ubuntu as the OS, and there is nothing on their web-site (or at the place of purchase) that states that some of the functionality does not work...

    If they are not willing to help, I'd return the computer in a nano-second.

    Purchased "As Advertised," but does not function "As Advertised."
    Holy Cripes on Toast!
    Attention is the currency of internet forums. - ticopelp

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