Not able to install Ubuntu in my laptop

[kumarsen26]

Hi Team,
I am not able to intall Ubuntu in my HP laptop. I would really like to install Ubuntu as my default operating system. But I couldn't succeed.

Device and issue details is in below link
https://askubuntu.com/questions/1295...201070_1295510

Model: HP ENVY Notebook - 15-ah151sa
Processor: AMD A10-8700P Radeon R6
Operating system: Windows 10 Pro
Bootable device: USB
RAM: 8GB
Tool used: Rufus (Tried almost all options in this tool)
Ubuntu downloaded: from offical site
Current OS: Windows 10 Pro
UEFI capable: Yes

Any help is appreciated.

[yancek]

Give some details on your hardware, at least how new/old it is, processor, RAM and video card.
Did you download Ubuntu from the official site? Which release did you use? What software did you use to create a bootable flash drive? Are you using a USB or DVD?
Did you do an md5 checksum on the iso to verify the download? Is there currently and operating system on this computer? If so, what is it? Is your computer UEFI capable and have you booted to install in UEFI mode?

I have 2 HP laptops myself and had not trouble installing 20.04 on either so post the answers to the questions above and someone might be able to help.

[kumarsen26]

Hi Yancek,


I have shared the link which I already posted in askubuntu with details.
Anyways I am posting here again.


Model: HP ENVY Notebook - 15-ah151sa
Processor: AMD A10-8700P Radeon R6
Operating system: Windows 10 Pro
Bootable device: USB
RAM: 8GB
Tool used: Rufus (Tried almost all options in this tool)
Ubuntu downloaded: from offical site
Current OS: Windows 10 Pro
UEFI capable: Yes

[tea for one]

First, have you backed up your Windows data?

Next, can you create your bootable usb with Rufus with the following options:-
GPT
UEFI
No persistence

Then check your Windows and UEFI settings:-

UEFI settings

Disable Secure Boot
Disable Fast boot
Disable Legacy mode
Check that Legacy USB Support is enabled
Change SATA mode to AHCI where the default is RAID or Intel RST (Windows may need AHCI driver)
Disable TPM

Windows 10

Backup your data
Turn off Bitlocker
Do not have any drives encrypted during Ubuntu installation process
Disable Fast Start Up i.e. Windows is not hibernating
Disable applications which manage Intel Optane memory & storage
Windows will have an EFI partition (needed by Ubuntu later)
Use Windows tools to reduce Windows partition size and create free space
Reboot Windows to allow chkdsk to run
Windows may need AHCI driver
https://discourse.ubuntu.com/t/ubunt...-enabled/15347

Then boot into your USB and let us know when you are in a live session?

[GhX6GZMB]

Tool used: Rufus (Tried almost all options in this tool)

Don't. Use the defaults, they work. Your USB -drive should look like the attached pic after "burning" with Rufus.

If you don't get a boot, it's 99% a BIOS/UEFI setup problem. USB must be the first boot device, and what 'tea for one' listed as BIOS options are spot on.

[kumarsen26]

In my BIOS, I am not able to enable AHCI option. Since I am not able to find the advanced setting option. I think it is hidden by HP. any idea how to enable that? and is it must to install Ubuntu? attached screenshot for the same



I have tried without doing AHCI changes. Below are the steps I followed.
I have used Rufus to create bootable image.
Bitlocker disabled.
No encryption.
I booted the USB, First it checked for error.
Then no error found screen came
Then now stuck in loader (if i press down arrow below is the message)

[tea for one]

If you have no obvious setting for AHCI, then I reckon that it is probably OK.

The image is not an error message, it is a picture of your UEFI Settings (System Configuration).

[kumarsen26]

The image is not an error message, it is a picture of your UEFI Settings (System Configuration).

Sorry Now attached the error screen

[tea for one]

There seems to be a certain amount of internet traffic concerning HP & ACPI difficulties.

Some suggest updating the UEFI Firmware for the PC - Is your firmware up to date?

Other suggestions include adding a parameter to grub when you boot the live USB.

When you reach the Grub screen, press E to edit the parameters and add one of these after quiet splash

acpi=off or noacpi or acpi=strict

I don't know which is better, perhaps try one at a time.

See if this boots into a live session first.

[kumarsen26]

Thank you..

I have checked, my BIOS is latest version.
I have tried acpi=off. I am able to use live session without installing, But I got error as attached. Is this something needs to worried?



When I try to install with acpi=off, I got below error.



How do i continue from here? Do I need to try other options as well?