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Thread: Not able to install Ubuntu in my laptop

  1. #1
    Join Date
    Aug 2021
    Beans
    22

    Unhappy Not able to install Ubuntu in my laptop

    Hi Team,
    I am not able to intall Ubuntu in my HP laptop. I would really like to install Ubuntu as my default operating system. But I couldn't succeed.

    Device and issue details is in below link
    https://askubuntu.com/questions/1295...201070_1295510

    Model: HP ENVY Notebook - 15-ah151sa
    Processor:
    AMD A10-8700P Radeon R6
    Operating system:
    Windows 10 Pro
    Bootable device:
    USB
    RAM:
    8GB
    Tool used:
    Rufus (Tried almost all options in this tool)
    Ubuntu downloaded:
    from offical site
    Current OS:
    Windows 10 Pro
    UEFI capable:
    Yes

    Any help is appreciated.
    Last edited by kumarsen26; August 13th, 2021 at 03:17 PM.

  2. #2
    Join Date
    Jun 2014
    Beans
    6,310

    Re: Not able to install Ubuntu in my laptop

    Give some details on your hardware, at least how new/old it is, processor, RAM and video card.
    Did you download Ubuntu from the official site? Which release did you use? What software did you use to create a bootable flash drive? Are you using a USB or DVD?
    Did you do an md5 checksum on the iso to verify the download? Is there currently and operating system on this computer? If so, what is it? Is your computer UEFI capable and have you booted to install in UEFI mode?

    I have 2 HP laptops myself and had not trouble installing 20.04 on either so post the answers to the questions above and someone might be able to help.

  3. #3
    Join Date
    Aug 2021
    Beans
    22

    Re: Not able to install Ubuntu in my laptop

    Hi Yancek,


    I have shared the link which I already posted in askubuntu with details.
    Anyways I am posting here again.


    Model: HP ENVY Notebook - 15-ah151sa
    Processor: AMD A10-8700P Radeon R6
    Operating system: Windows 10 Pro
    Bootable device: USB
    RAM: 8GB
    Tool used: Rufus (Tried almost all options in this tool)
    Ubuntu downloaded: from offical site
    Current OS: Windows 10 Pro
    UEFI capable: Yes

  4. #4
    Join Date
    May 2008
    Beans
    2,065
    Distro
    Ubuntu 20.04 Focal Fossa

    Re: Not able to install Ubuntu in my laptop

    First, have you backed up your Windows data?

    Next, can you create your bootable usb with Rufus with the following options:-
    GPT
    UEFI
    No persistence

    Then check your Windows and UEFI settings:-

    UEFI settings

    Disable Secure Boot
    Disable Fast boot
    Disable Legacy mode
    Check that Legacy USB Support is enabled
    Change SATA mode to AHCI where the default is RAID or Intel RST (Windows may need AHCI driver)
    Disable TPM

    Windows 10

    Backup your data
    Turn off Bitlocker
    Do not have any drives encrypted during Ubuntu installation process
    Disable Fast Start Up i.e. Windows is not hibernating
    Disable applications which manage Intel Optane memory & storage
    Windows will have an EFI partition (needed by Ubuntu later)
    Use Windows tools to reduce Windows partition size and create free space
    Reboot Windows to allow chkdsk to run
    Windows may need AHCI driver
    https://discourse.ubuntu.com/t/ubunt...-enabled/15347

    Then boot into your USB and let us know when you are in a live session?

  5. #5
    Join Date
    Jun 2019
    Location
    Dirndl-land
    Beans
    877
    Distro
    Lubuntu 20.04 Focal Fossa

    Re: Not able to install Ubuntu in my laptop

    Quote Originally Posted by kumarsen26 View Post
    Tool used: Rufus (Tried almost all options in this tool)
    Don't. Use the defaults, they work. Your USB -drive should look like the attached pic after "burning" with Rufus.

    If you don't get a boot, it's 99% a BIOS/UEFI setup problem. USB must be the first boot device, and what 'tea for one' listed as BIOS options are spot on.
    Attached Images Attached Images
    Last edited by ml9104; August 13th, 2021 at 09:11 PM.

  6. #6
    Join Date
    Aug 2021
    Beans
    22

    Re: Not able to install Ubuntu in my laptop

    In my BIOS, I am not able to enable AHCI option. Since I am not able to find the advanced setting option. I think it is hidden by HP. any idea how to enable that? and is it must to install Ubuntu? attached screenshot for the same



    I have tried without doing AHCI changes. Below are the steps I followed.
    I have used Rufus to create bootable image.
    Bitlocker disabled.
    No encryption.
    I booted the USB, First it checked for error.
    Then no error found screen came
    Then now stuck in loader (if i press down arrow below is the message)
    Attached Images Attached Images
    Last edited by kumarsen26; August 14th, 2021 at 10:28 AM.

  7. #7
    Join Date
    May 2008
    Beans
    2,065
    Distro
    Ubuntu 20.04 Focal Fossa

    Re: Not able to install Ubuntu in my laptop

    If you have no obvious setting for AHCI, then I reckon that it is probably OK.

    The image is not an error message, it is a picture of your UEFI Settings (System Configuration).

  8. #8
    Join Date
    Aug 2021
    Beans
    22

    Re: Not able to install Ubuntu in my laptop

    The image is not an error message, it is a picture of your UEFI Settings (System Configuration).
    Sorry Now attached the error screen
    Attached Images Attached Images

  9. #9
    Join Date
    May 2008
    Beans
    2,065
    Distro
    Ubuntu 20.04 Focal Fossa

    Re: Not able to install Ubuntu in my laptop

    There seems to be a certain amount of internet traffic concerning HP & ACPI difficulties.

    Some suggest updating the UEFI Firmware for the PC - Is your firmware up to date?

    Other suggestions include adding a parameter to grub when you boot the live USB.

    When you reach the Grub screen, press E to edit the parameters and add one of these after quiet splash

    Code:
    acpi=off or noacpi or acpi=strict
    I don't know which is better, perhaps try one at a time.

    See if this boots into a live session first.

  10. #10
    Join Date
    Aug 2021
    Beans
    22

    Re: Not able to install Ubuntu in my laptop

    Thank you..

    I have checked, my BIOS is latest version.
    I have tried acpi=off. I am able to use live session without installing, But I got error as attached. Is this something needs to worried?



    When I try to install with acpi=off, I got below error.



    How do i continue from here? Do I need to try other options as well?
    Attached Images Attached Images

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