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Thread: [Solved] Ubuntu will not recognize the hardware on my HP-15-DY200

  1. #1
    Join Date
    Feb 2021
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    6

    [Solved] Ubuntu will not recognize the hardware on my HP-15-DY200

    I just bought a new HP laptop, just off the line from China this month. When I try installing the 21.04 version it will not recognize the monitor, the keyboard, and the touchpad. I tried posting this in the AskUbuntu and I was directed here. Here is the information from HWiNFO relevant to this question. HWiNFO does not recognize the monitor listing it as only "BOE [Unknown Model: BOE0780]" but the keyboard and mouse are listed as basic PS/2, so they should be recognized out of the box. This would seem to me that there is a problem with recognizing the motherboard, but I'm just not sure. I tried the live USB on earlier versions, what I checked was 19.10 and 20.10, and they worked fine, recognizing all the hardware, so something changed from 20.04 to 20.10 that made it so this is not recognized. I'm scratching my head.

    Code:
    [Current Computer]
      Computer Brand Name:                    HP HP Laptop 15t-dy200
     [Operating System]
    
    Central Processor(s) ------------------------------------------------------
    
     [CPU Unit Count]
      Number Of Processor Packages (Physical): 1
      Number Of Processor Cores:              4
      Number Of Logical Processors:           8
    
    Intel Core i7-1165G7 ------------------------------------------------------
    
     [General Information]
      Processor Name:                         Intel Core i7-1165G7
      Original Processor Frequency:           2800.0 MHz
      Original Processor Frequency [MHz]:     2800
      CPU ID:                                 (deleted)
      CPU Brand Name:                         11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz
      CPU Vendor:                             GenuineIntel
      CPU Stepping:                           B1
      CPU Code Name:                          Tiger Lake-UP3
      CPU Technology:                         10 nm
      CPU S-Spec:                             SRK01, SRK02, SRK1D, SRK1E
      CPU Thermal Design Power (TDP):         28.0 W
      CPU Power Limits (Max):                 Power = Unlimited, Time = Unlimited
      CPU Power Limit 1 - Long Duration:       (18.75 W) (32.00 sec) [Unlocked]
      CPU Power Limit 2 - Short Duration:      (40.00 W) (2.44 ms) [Unlocked]
      Configurable TDP Level 1 (Down):        12.00 W (Unlimited range), 1200 MHz
      Configurable TDP Level 2 (Up):          15.00 W (Unlimited range), 1700 MHz
      Current Configurable TDP Level:         Nominal [Unlocked]
      CPU Max. Junction Temperature (Tj,max): 100 °C
      CPU Type:                               Production Unit
      CPU Platform:                           BGA1449
      Microcode Update Revision:              8A
      Number of CPU Cores:                    4
      Number of Logical CPUs:                 8
    
    Motherboard ---------------------------------------------------------------
    
     [Computer]
      Computer Brand Name:                    HP HP Laptop 15t-dy200
     [Motherboard]
      Motherboard Model:                      HP 87FE
      Motherboard Chipset:                    Intel Tiger Lake-UP3 PCH-LP
      Motherboard Slots:                      1xPCI Express x16
      USB Version Supported:                  v3.1
     [BIOS]
      BIOS Manufacturer:                      AMI
      BIOS Date:                              07/22/2021
      BIOS Version:                           F.13
      UEFI BIOS:                              Capable
      Super-IO/LPC Chip:                      Unknown
      Trusted Platform Module (TPM) Chip:     Hardware TPM, version v2.0
    
    ACPI Devices --------------------------------------------------------------
    
    Standard PS/2 Keyboard ----------------------------------------------------
    
      Device Name:                            Standard PS/2 Keyboard
     [Assigned Resources]
      I/O Port:                               0060
      I/O Port:                               0000
     [Alternative 1]
      I/O Port:                               0060
      I/O Port:                               0064
      IRQ:                                    1
    
    Intel(R) Serial IO GPIO Host Controller - INT34C5 -------------------------
    
      Device Name:                            Intel(R) Serial IO GPIO Host Controller - INT34C5
     [Assigned Resources]
      IRQ:                                    14
     [Alternative 1]
      Memory Location:                        FD6E0000
      Memory Location:                        FD6D0000
      Memory Location:                        FD6A0000
      Memory Location:                        FD690000
      IRQ:                                    14
    
    Microsoft ACPI-Compliant Embedded Controller ------------------------------
    
      Device Name:                            Microsoft ACPI-Compliant Embedded Controller
     [Assigned Resources]
      I/O Port:                               0062
     [Alternative 1]
      I/O Port:                               0062
      I/O Port:                               0066
    
    BIOS ----------------------------------------------------------------------
    
      BIOS Vendor:                            AMI
      BIOS Version:                           F.13
      BIOS Release Date:                      07/22/2021
      BIOS Start Segment:                     F000
      BIOS Size:                              8 MBytes
      System BIOS Version:                    15.13
      Embedded Controller Firmware Version:   57.18
      ISA Support:                            Not Present
      MCA Support:                            Not Present
      EISA Support:                           Not Present
      PCI Support:                            Present
      PC Card (PCMCIA) Support:               Not Present
      Plug-and-Play Support:                  Not Present
      APM Support:                            Not Present
      Flash BIOS:                             Present
      BIOS Shadow:                            Present
      VL-VESA Support:                        Not Present
      ESCD Support:                           Not Present
      Boot from CD:                           Present
      Selectable Boot:                        Present
      BIOS ROM Socketed:                      Not Present
      Boot from PC Card:                      Not Present
      EDD Support:                            Present
      NEC PC-98 Support:                      Not Present
      ACPI Support:                           Not Present
      USB Legacy Support:                     Not Present
      AGP Support:                            Not Present
      I2O Boot Support:                       Not Present
      LS-120 Boot Support:                    Not Present
      ATAPI ZIP Drive Boot Support:           Not Present
      IEE1394 Boot Support:                   Not Present
      Smart Battery Support:                  Present
      BIOS Boot Specification Support:        Present
      Function key-initiated Network Service Boot Support: Present
      Targeted Content Distribution Support:  Present
      UEFI Specification Support:             Present
      Virtual Machine:                        Not Present
    
    System --------------------------------------------------------------------
    
      System Manufacturer:                    HP
      Product Name:                           HP Laptop 15t-dy200
      Product Version:                        
      Product Serial Number:                  (deleted)
      UUID:                                   {31444335-3033-4734-4B56-564730334435}
      SKU Number:                             2D117AV
      Family:                                 103C_5335KV HP Notebook
    
    Mainboard -----------------------------------------------------------------
    
      Mainboard Manufacturer:                 HP
      Mainboard Name:                         87FE
      Mainboard Version:                      57.18
      Mainboard Serial Number:                (deleted)
      Asset Tag:                              Base Board Asset Tag
      Location in chassis:                    Base Board Chassis Location
    
    System Enclosure ----------------------------------------------------------
    
      Manufacturer:                           HP
      Case Type:                              Notebook
      Version:                                Chassis Version
      Serial Number:                          (deleted)
      Asset Tag Number:                       
    
    Management Device ---------------------------------------------------------
    
      Device Description:                     LM78-1
      Device Type:                            National Semiconductor LM78
      Device Address:                         I/O: 0
    
    
    On Board Device -----------------------------------------------------------
    
      Device Description:                      Onboard IGD
      Device Type:                            Video Adapter
      Device Status:                          Enabled
    
    Firmware Version Information ----------------------------------------------
    
      Reference Code - CPU                    10.0.42.50
      uCode Version                           0.0.0.138
      TXT ACM version                         1.14.8.0
    
    Firmware Version Information ----------------------------------------------
    
      Reference Code - ME                     10.0.42.50
      MEBx version                            0.0.0.0
      ME Firmware Version                     Consumer SKU
    
    Firmware Version Information ----------------------------------------------
    
      Reference Code - PCH                    10.0.42.50
      PCH-CRID Status                         Disabled
      PCH-CRID Original Value                 0x20
      PCH-CRID New Value                      0x20
      OPROM - RST - RAID                      2.70.0.0
      PCH Hsio Version                        4.0.0.0
    
    Firmware Version Information ----------------------------------------------
    
      Reference Code - SA - System Agent      10.0.42.50
      Reference Code - MRC                    1.0.0.0
      SA - PCIe Version                       10.0.42.50
      SA-CRID Status                          Disabled
      SA-CRID Original Value                  0.0.0.1
      SA-CRID New Value                       0.0.0.1
      OPROM - VBIOS                           
      IO Manageability Engine FW Version      17.1.0.0
      PHY Build Version                       0.0.0.0
      Thunderbolt(TM) FW Version              0.0.0.0
      System Agent Manageability Engine FW Version 
    
    Firmware Version Information ----------------------------------------------
    
      FSP Binary Version                      4.0.0.0
    
    Processor -----------------------------------------------------------------
    
      Processor Manufacturer:                 Intel(R) Corporation
      Processor Version:                      11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz
      External Clock:                         100 MHz
      Maximum Clock Supported:                4700 MHz
      Current Clock:                          2800 MHz
      CPU Socket:                             Populated
      CPU Status:                             Enabled
      Processor Type:                         Central Processor
      Processor Voltage:                      0.8 V
      Processor Upgrade:                      Unknown (1)
      Socket Designation:                     U3E1
    
    Intel vPro ----------------------------------------------------------------
    
      CPU VT-x Support:                       Supported
      CPU VT-x Status:                        Enabled
      CPU VT-x2 Support:                      Not Supported
      CPU VT-x2 Status:                       Disabled
      CPU TXT Support:                        Not Supported
      CPU TXT Status:                         Disabled
      CPU VMX Status:                         Enabled
      CPU SMX Status:                         Disabled
      Intel ME Status:                        Enabled
      Intel OST Firmware Support:             Not Supported
      Intel ASF Firmware Support:             Not Supported
      Intel AMT Pro Firmware Support:         Not Supported
      Intel AMT Basic Firmware Support:       Not Supported
      Intel TPM Firmware Support:             Not Supported
      Intel Castle Peak Support:              Not Supported
      Intel WoX Support:                      Not Supported
      Intel Virtualization Engine Support:    Not Supported
      Intel Anti-Theft Technology Support:    Not Supported
      TPM On-board:                           Not Supported
      Intel Anti-Theft Technology Enrolled:   Not Supported
      Intel ME Version:                       v15.0, Build 1776, Hotfix 30
      BIOS VT-x Support:                      Not Supported
      BIOS VT-d Support:                      Supported
      BIOS TXT Support:                       Not Supported
      BIOS TPM Support:                       Not Supported
      BIOS ME Support:                        Not Supported
      BIOS VA Extensions Support:             Supported
      Intel AT PBA For Recovery Support:      Not Supported
      Intel AT WWAN Support:                  Not Supported
    
    On Board Device -----------------------------------------------------------
    
      Device Description:                     Intel Wi-Fi 6 AX201 + BT
      Device Type:                            Unknown
      Device Status:                          Enabled
    
    Keyboard Port -------------------------------------------------------------
    
      Port Type:                              Keyboard Port
      Internal Reference:                     Keyboard
      Internal Connector Type:                None
      External Reference:                     Keyboard
      External Connector Type:                PS/2
    
    Video Port ----------------------------------------------------------------
    
      Port Type:                              Video Port
      Internal Reference:                     HDMI
      Internal Connector Type:                None
      External Reference:                     HDMI
      External Connector Type:                None
    
    Intel ME ------------------------------------------------------------------
    
     [ME Host Status]
      ME Current Working State:               Normal
      Manufacturing Mode:                     Not Active
      ME Current Operation Mode:              Normal
      Boot Guard Status:                      Enabled
      Boot Guard Verified Boot Policy:        Enabled
      Boot Guard Measured Boot Policy:        Enabled
     [Intel Manageability Engine Features]
      Intel ME Version:                       15.0, Build 1776, Hot Fix 30
      Intel ME Recovery Image Version:        15.0, Build 1776, Hot Fix 30
      Intel ME FITC Version:                  15.0, Build 1377, Hot Fix 2
     [ME Firmware Platform Type]
      Platform Target Usage Type:             Mobile
      SKU:                                    Regular SKU
      ME Firmware Image Type:                 Consumer SKU Firmware
      Platform Brand:                         None
      Host ME Region Flash Protection Override (HMRFPO) Status: Locked
    
    Memory --------------------------------------------------------------------
    
     [General information]
      Total Memory Size:                      32 GBytes
      Total Memory Size [MB]:                 32768
     [Current Performance Settings]
      Maximum Supported Memory Clock:         1600.0 MHz
      Current Memory Clock:                   1562.7 MHz
      Current Timing (tCAS-tRCD-tRP-tRAS):    22-22-22-52
      Memory Channels Supported:              2
      Memory Channels Active:                 2
      Command Rate:                           2T
      Read to Read Delay (tRDRD_SG/TrdrdScL) Same Bank Group: 8T
      Read to Read Delay (tRDRD_DG/TrdrdScDlr) Different Bank Group: 4T
      Read to Read Delay (tRDRD_SD) Same DIMM: 8T
      Read to Read Delay (tRDRD_DD) Different DIMM: 8T
      Write to Write Delay (tWRWR_SG/TwrwrScL) Same Bank Group: 8T
      Write to Write Delay (tWRWR_DG/TwrwrScDlr) Different Bank Group: 4T
      Write to Write Delay (tWRWR_SD) Same DIMM: 10T
      Write to Write Delay (tWRWR_DD) Different DIMM: 10T
      Read to Write Delay (tRDWR_SG/TrdwrScL) Same Bank Group: 12T
      Read to Write Delay (tRDWR_DG/TrdwrScDlr) Different Bank Group: 12T
      Read to Write Delay (tRDWR_SD) Same DIMM: 12T
      Read to Write Delay (tRDWR_DD) Different DIMM: 12T
      Write to Read Delay (tWRRD_SG/TwrrdScL) Same Bank Group: 40T
      Write to Read Delay (tWRRD_DG/TwrrdScDlr) Different Bank Group: 30T
      Write to Read Delay (tWRRD_SD) Same DIMM: 6T
      Write to Read Delay (tWRRD_DD) Different DIMM: 6T
      RAS# to RAS# Delay (tRRD):              8T
      Row Cycle Time (tRC):                   74T
      Refresh Cycle Time (tRFC):              560T
      Four Activate Window (tFAW):            34T
    
    Intel Tiger Lake-UP3 - GT2 Integrated Graphics ----------------------------
    
     [General Information]
      Device Name:                            Intel Tiger Lake-UP3 - GT2 Integrated Graphics
      Original Device Name:                   Intel Tiger Lake-UP3 - GT2 Integrated Graphics
      Device Class:                           VGA Compatible Adapter
      Revision ID:                            1
      PCI Address (Bus:Device:Function) Number: 0:2:0
      PCI Latency Timer:                      0
      Hardware ID:                            PCI\VEN_8086&DEV_9A49&SUBSYS_87FE103C&REV_01
     [PCI Express]
      Version:                                2.0
      Current Link Width:                     Not negotiated
      Maximum Link Speed:                     5.0 GT/s
      Device/Port Type:                       Root Complex Integrated Endpoint
      Slot Implemented:                       No
      Emergency Power Reduction:              Not Supported
      Active State Power Management (ASPM) Support: None
      Active State Power Management (ASPM) Status: Disabled
      L0s Exit Latency:                       < 64 ns
      L1 Exit Latency:                        < 1 us
      Maximum Payload Size Supported:         128 bytes
      Maximum Payload Size:                   128 bytes
      Resizable BAR Support:                  Not Supported
     [System Resources]
      Interrupt Line:                         N/A
      Interrupt Pin:                          INTA#
      Memory Base Address 0                   6002000000
      Memory Base Address 2                   4000000000
      I/O Base Address 4                      3000
     [Features]
      Bus Mastering:                          Enabled
      Running At 66 MHz:                      Not Capable
      Fast Back-to-Back Transactions:         Not Capable
     [Driver Information]
      Driver Manufacturer:                    Intel Corporation
      Driver Description:                     Intel(R) Iris(R) Xe Graphics
      Driver Provider:                        Intel Corporation
      Driver Version:                         30.0.100.9684
      Driver Date:                            08-Jul-2021
      DCH/UWD Driver:                         Not Capable
      DeviceInstanceId                        PCI\VEN_8086&DEV_9A49&SUBSYS_87FE103C&REV_01\3&11583659&2&10
      Location Paths                          PCIROOT(0)#PCI(0200)
    
    Intel Tiger Lake - Gaussian Mixture Model (GNA) ---------------------------
    
     [General Information]
      Device Name:                            Intel Tiger Lake - Gaussian Mixture Model (GNA)
      Original Device Name:                   Intel Tiger Lake - Gaussian Mixture Model (GNA)
      Device Class:                           Unknown Peripheral Device
      Revision ID:                            1
      PCI Address (Bus:Device:Function) Number: 0:8:0
      PCI Latency Timer:                      0
      Hardware ID:                            PCI\VEN_8086&DEV_9A11&SUBSYS_87FE103C&REV_01
     [System Resources]
      Interrupt Line:                         N/A
      Interrupt Pin:                          INTA#
      Memory Base Address 0                   7FFFEF6000
     [Features]
      Bus Mastering:                          Disabled
      Running At 66 MHz:                      Not Capable
      Fast Back-to-Back Transactions:         Not Capable
     [Driver Information]
      Driver Manufacturer:                    Intel Corporation
      Driver Description:                     Intel(R) GNA Scoring Accelerator module
      Driver Provider:                        Intel Corporation
      Driver Version:                         2.0.0.1097
      Driver Date:                            29-Oct-2020
      DeviceInstanceId                        PCI\VEN_8086&DEV_9A11&SUBSYS_87FE103C&REV_01\3&11583659&2&40
      Location Paths                          PCIROOT(0)#PCI(0800)
    
    Intel Iris Xe Graphics ----------------------------------------------------
    
     [Video chipset]
      Video Chipset:                          Intel Iris Xe Graphics
      Video Chipset Codename:                 Tiger Lake-UP3 GT2
      Video Memory:                           1024 MBytes of DDR4 
     [Video Card]
      Video Card:                             Intel Tiger Lake-UP3 - GT2 Integrated Graphics [Hewlett-Packard]
      Video Bus:                              Integrated
      Video RAMDAC:                           Internal
     [Performance]
      Graphics Processor Clock:               97.7 MHz
      Graphics Memory Clock:                  1562.0 MHz (Effective 3124.0 MHz)
      Graphics Memory Bus Width:              128-bit
      Number Of ALUs (cores):                 768
      Number Of EUs (Execution Units):        96
      Resizable BAR Support:                  Not Supported
      Hardware ID:                            PCI\VEN_8086&DEV_9A49&SUBSYS_87FE103C&REV_01
      PCI Location (Bus:Dev:Fnc):             0:02:0
     [Driver Information]
      Driver Manufacturer:                    Intel Corporation
      Driver Description:                     Intel(R) Iris(R) Xe Graphics
      Driver Provider:                        Intel Corporation
      Driver Version:                         30.0.100.9684
      Driver Date:                            08-Jul-2021
      DCH/UWD Driver:                         Not Capable
      DeviceInstanceId                        PCI\VEN_8086&DEV_9A49&SUBSYS_87FE103C&REV_01\3&11583659&2&10
      Location Paths                          PCIROOT(0)#PCI(0200)
    
    Monitor -------------------------------------------------------------------
    
    BOE [Unknown Model: BOE0780] ----------------------------------------------
    
     [General information]
      Monitor Name:                           BOE [Unknown Model: BOE0780]
      Serial Number:                          Unknown
      Date Of Manufacture:                    Week: 1, Year: 2017
      Monitor Hardware ID:                    Monitor\BOE0780
      Max. Vertical Size:                     19 cm
      Max. Horizontal Size:                   34 cm
     [Advanced parameters]
      Input Signal:                           Digital
      Color Bit Depth:                        6 Bits per Primary Color
      Digital Video Interface Standard Supported: DisplayPort
      Gamma Factor:                           2.20
     [DPMS Modes]
      Standby:                                Not Supported
      Suspend:                                Not Supported
      Active Off:                             Not Supported
      Standard Colour Space (sRGB) Default:   Not Supported
      Preferred Timing Mode:                  Supported
      Default GTF (Continuous Frequency):     Not Supported
      DFP 1.x Compatible:                     Yes
     [Supported Video Modes]
      1920 x 1080                             344 x 194 mm, Pixel Clock 141.40 MHz
      1920 x 1080                             344 x 194 mm, Pixel Clock 98.10 MHz
    Last edited by conwayphelps; August 14th, 2021 at 02:45 AM. Reason: Solved

  2. #2
    Join Date
    May 2008
    Beans
    2,126
    Distro
    Ubuntu 20.04 Focal Fossa

    Re: Ubuntu will not recognize the hardware on my HP-15-DY200

    Quote Originally Posted by conwayphelps View Post
    I tried the live USB on earlier versions, what I checked was 19.10 and 20.10, and they worked fine, recognizing all the hardware, so something changed from 20.04 to 20.10 that made it so this is not recognized. I'm scratching my head.
    Did you not try Ubuntu 20.04 LTS?

  3. #3
    Join Date
    Feb 2021
    Beans
    6

    Re: Ubuntu will not recognize the hardware on my HP-15-DY200

    Yes, and it seems to work just fine. The new version of Ubuntu, 21.04 will not work. I have the same problem with Linux Mint.

  4. #4
    Join Date
    Feb 2021
    Beans
    6

    Re: Ubuntu will not recognize the hardware on my HP-15-DY200

    Whatever the problem was isn't in the 21.04 that I just downloaded and tried. Although, when I am loading Ubuntu I get the following errors flashing on the screen very quickly. I was able to use the slow motion on my camera to get a shot of what the errors and the codes are:


    I am not sure if this will help. Aside from these errors posting I don't see any of the problems any more that I was experiencing before.
    Attached Images Attached Images

  5. #5
    Join Date
    May 2008
    Beans
    2,126
    Distro
    Ubuntu 20.04 Focal Fossa

    Re: Ubuntu will not recognize the hardware on my HP-15-DY200

    CPU Brand Name: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz
    Usually this CPU would need a newish kernel such as supplied with Ubuntu 21.04.
    However, you report that 21.04 doesn't work, yet earlier versions are fine.
    It's a bit baffling for me and I do not know what to suggest other than use 20.04 LTS.

    Your screen shot shows ACPI BIOS error - have you explored all the UEFI settings?

    When you test the various versions, do you boot in UEFI mode?

  6. #6
    Join Date
    Feb 2021
    Beans
    6

    Re: Ubuntu will not recognize the hardware on my HP-15-DY200

    I was a little early to say that it "worked", it did to a point. After loading the program into the computer the Driver Manager pops up and says that a video driver could not be found, that I am using just the default, and that I needed to download the driver. Once I click on the button to check for new drivers, it says that it can't find any drivers that are compatible for my system and leaves it at that.

    Does Ubuntu support the new Intel Tiger Lake-UP3 Intel Iris XE?

  7. #7
    Join Date
    May 2008
    Beans
    2,126
    Distro
    Ubuntu 20.04 Focal Fossa

    Re: Ubuntu will not recognize the hardware on my HP-15-DY200

    Quote Originally Posted by conwayphelps View Post
    Does Ubuntu support the new Intel Tiger Lake-UP3 Intel Iris XE?
    I would be surprised if Intel Hardware lacked support in future versions.
    New hardware recognition generally means a recent kernel or even a kernel still being developed.

    Have you tried a 21.10 (in development) release?

    More info here https://ubuntuforums.org/showthread.php?t=2452659

  8. #8
    Join Date
    Feb 2021
    Beans
    6

    Re: [Solved] Ubuntu will not recognize the hardware on my HP-15-DY200

    After much looking and searching I found a simple solution.

    apt install linux-oem-20.04 && sudo reboot 0

    After the reboot everything worked just fine and the Iris XE drivers were installed.

    Answer found at http://askubuntu.com/questions/12990...is-xe-graphics at the bottom of the page.

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