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Thread: Live USB Frozen On Boot On Acer Swift 3

  1. #1
    Join Date
    Aug 2021
    Beans
    4

    Live USB Frozen On Boot On Acer Swift 3

    I have an Acer Swift 3 SF314-41 laptop that I am trying to install Ubuntu on using the live USB (Ubuntu hasn't been previously installed).

    The bootloader screen shows up normally and I am able to select "Ubuntu" option. The Acer and Ubuntu logo shows up and there is a little loading circle. However, around 30 seconds in, the screen just freezes and I can't do anything unless I restart the computer.

    I have tried disabling splash and quiet in GRUB in order to view the logs while Ubuntu is trying to boot. It hangs on two start jobs: "A start job is running for monitoring of LVM2 mirrors...", and "A start job is running for Wait for udev to complete device initialization". And I expected it to give some error but the command line ended up freezing as well.

    System specs:
    - Ryzen 5 3500U with Vega 8 graphics
    - 10 GB RAM
    - 512GB SSD

    I have tried:
    - nomodeset
    - other distros (debian, kubuntu, fedora, opensuse), basically everything has the exact same problem

    I am unsure how to proceed from here.

    Thank you for your help.
    Last edited by minedani129; August 11th, 2021 at 02:48 PM.

  2. #2
    Join Date
    Nov 2007
    Location
    London, England
    Beans
    7,301
    Distro
    Xubuntu 20.04 Focal Fossa

    Re: Live USB Frozen On Boot On Acer Swift 3

    I'm on an Acer swift 3 right now. Love it.
    sudo lshw says:
    Code:
        product: Swift SF314-42 (0000000000000000)
        vendor: Acer
        version: V1.04
    ...
         *-cpu
              description: CPU
              product: AMD Ryzen 7 4700U with Radeon Graphics
    I had a lot of trouble with it until I installed the 20.04 HWE (hardware enablement) package, that installs a later kernel with more up-to-date drivers. I seem to have been too busy to update beyond 20.04 so far.
    This seems to be the package I installed: linux-generic-hwe-20.04-edge
    But of course, you have to get the OS installed first. My suggestions are:
    * Install the latest available - 21.04
    * Try installing Xubuntu rather than plain Ubuntu
    * Try using nomodeset as a boot option (although I can't find good instructions on how to do that right now).

  3. #3
    Join Date
    Aug 2021
    Beans
    4

    Re: Live USB Frozen On Boot On Acer Swift 3

    The Ubuntu version I was trying to install was 21.04. I tried installing Xubuntu with nomodeset but the same error occurred. Also tried installing debian.

  4. #4
    Join Date
    Aug 2021
    Beans
    4

    Re: Live USB Frozen On Boot On Acer Swift 3

    Seems that this is a recurring problem with my specific laptop model's SSD. You have to disable NVME APST in boot options with nvme_core.default_ps_max_latency_us=0.

  5. #5
    Join Date
    Nov 2007
    Location
    London, England
    Beans
    7,301
    Distro
    Xubuntu 20.04 Focal Fossa

    Re: Live USB Frozen On Boot On Acer Swift 3

    Eeew! That's not a problem I had. Do we have the same model swift and/or the same model SSD?
    From sudo lshw, my ssd is:
    Code:
                  *-nvme0
                       description: NVMe device
                       product: SAMSUNG MZVLQ1T0HALB-00000
                       physical id: 0
                       logical name: /dev/nvme0

  6. #6
    Join Date
    Aug 2021
    Beans
    4

    Re: Live USB Frozen On Boot On Acer Swift 3

    My particular model has:
    Code:
    *-nvme0 
                       description: NVMe device 
                       product: WDC PC SN520 SDAPNUW-512G-1014 
                       physical id: 0 
                       logical name: /dev/nvme0
    and so far after that fix mostly everything has been working fine and I have Ubuntu installed.

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