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Thread: Ubuntu 20.04 not recognizing my intel integrated graphics

  1. #1
    Join Date
    Mar 2021
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    Ubuntu 20.04 not recognizing my intel integrated graphics

    Hi guys, so as the title says ubuntu doesn't seem to recognize my hardware.
    My motherboard is very new on the market so I'm assuming it has to do with my bios/UEFI(?), but I can't seem to pinpoint the problem.

    Ubuntu 20.04
    Kernel 5.8.0-48-generic

    Here's the relevant hardware:
    MB: ASUS PRIME B560M-A
    Processor: Intel Core i7-10700 (UHD Graphics 630)
    (No dedicated graphics card)

    To get 20.04 installed I had to install through the "safe graphics mode" and to be able to boot onto the desktop I have to use the 'nomodeset' flag.
    If I don't use either of these methods, I'm met with a black screen... I never even get to a Ubuntu splash without the nomodeset; it will blink the ASUS splash screen and go to the black screen, which I think points to graphics driver issues.


    When looking at Settings > About it shows my processor correctly, but show "llvmpipe (LLVM 11.0.0, 256 bits)" for the graphics.


    My computer does have the i915 driver installed and I manually added the module with modprobe i915 just to make sure.

    Here's some more information:
    Code:
    glxinfo -B
    
    name of display: :1
    display: :1  screen: 0
    direct rendering: Yes
    Extended renderer info (GLX_MESA_query_renderer):
        Vendor: Mesa/X.org (0xffffffff)
        Device: llvmpipe (LLVM 11.0.0, 256 bits) (0xffffffff)
        Version: 20.2.6
        Accelerated: no
        Video memory: 31933MB
        Unified memory: no
        Preferred profile: core (0x1)
        Max core profile version: 4.5
        Max compat profile version: 3.1
        Max GLES1 profile version: 1.1
        Max GLES[23] profile version: 3.2
    OpenGL vendor string: Mesa/X.org
    OpenGL renderer string: llvmpipe (LLVM 11.0.0, 256 bits)
    OpenGL core profile version string: 4.5 (Core Profile) Mesa 20.2.6
    OpenGL core profile shading language version string: 4.50
    OpenGL core profile context flags: (none)
    OpenGL core profile profile mask: core profile
    
    OpenGL version string: 3.1 Mesa 20.2.6
    OpenGL shading language version string: 1.40
    OpenGL context flags: (none)
    
    OpenGL ES profile version string: OpenGL ES 3.2 Mesa 20.2.6
    OpenGL ES profile shading language version string: OpenGL ES GLSL ES 3.20

    Code:
    lshw -c video
    
      *-display UNCLAIMED      
           description: VGA compatible controller
           product: Intel Corporation
           vendor: Intel Corporation
           physical id: 2
           bus info: pci@0000:00:02.0
           version: 05
           width: 64 bits
           clock: 33MHz
           capabilities: pciexpress msi pm vga_controller bus_master cap_list
           configuration: latency=0
    
           resources: iomemory:600-5ff iomemory:400-3ff memory:6000000000-6000ffffff memory:4000000000-400fffffff ioport:3000(size=64) memory:c0000-dffff

    Code:
    lspci -nnk | grep -i vga -A3
    
    00:02.0 VGA compatible controller [0300]: Intel Corporation Device [8086:9bc5] (rev 05)
    DeviceName: Onboard - Video
    Subsystem: ASUSTeK Computer Inc. Device [1043:8694]
    Kernel modules: i915

    Code:
    lsmod
    
    Module                  Size  Used by
    nls_iso8859_1          16384  1
    intel_rapl_msr         20480  0
    mei_hdcp               24576  0
    intel_rapl_common      28672  1 intel_rapl_msr
    x86_pkg_temp_thermal    20480  0
    intel_powerclamp       20480  0
    coretemp               20480  0
    crct10dif_pclmul       16384  1
    ghash_clmulni_intel    16384  0
    snd_hda_intel          53248  0
    aesni_intel           372736  0
    snd_intel_dspcfg       24576  1 snd_hda_intel
    snd_hda_codec         139264  1 snd_hda_intel
    crypto_simd            16384  1 aesni_intel
    cryptd                 24576  2 crypto_simd,ghash_clmulni_intel
    glue_helper            16384  1 aesni_intel
    snd_hda_core           94208  2 snd_hda_intel,snd_hda_codec
    rapl                   20480  0
    snd_hwdep              20480  1 snd_hda_codec
    i915                 2195456  0
    snd_pcm               114688  3 snd_hda_intel,snd_hda_codec,snd_hda_core
    intel_cstate           20480  0
    snd_seq_midi           20480  0
    snd_seq_midi_event     16384  1 snd_seq_midi
    snd_rawmidi            36864  1 snd_seq_midi
    eeepc_wmi              16384  0
    asus_wmi               36864  1 eeepc_wmi
    sparse_keymap          16384  1 asus_wmi
    intel_wmi_thunderbolt    20480  0
    wmi_bmof               16384  0
    snd_seq                69632  2 snd_seq_midi,snd_seq_midi_event
    joydev                 24576  0
    input_leds             16384  0
    drm_kms_helper        217088  1 i915
    snd_seq_device         16384  3 snd_seq,snd_seq_midi,snd_rawmidi
    efi_pstore             16384  0
    snd_timer              40960  2 snd_seq,snd_pcm
    ee1004                 20480  0
    snd                    94208  8 snd_seq,snd_seq_device,snd_hwdep,snd_hda_intel,snd_hda_codec,snd_timer,snd_pcm,snd_rawmidi
    cec                    53248  2 drm_kms_helper,i915
    rc_core                57344  1 cec
    soundcore              16384  1 snd
    i2c_algo_bit           16384  1 i915
    mei_me                 40960  1
    fb_sys_fops            16384  1 drm_kms_helper
    syscopyarea            16384  1 drm_kms_helper
    sysfillrect            16384  1 drm_kms_helper
    mei                   106496  3 mei_hdcp,mei_me
    sysimgblt              16384  1 drm_kms_helper
    sch_fq_codel           20480  2
    mac_hid                16384  0
    acpi_tad               16384  0
    acpi_pad              184320  0
    parport_pc             45056  1
    ppdev                  24576  0
    lp                     20480  0
    parport                65536  3 parport_pc,lp,ppdev
    drm                   552960  2 drm_kms_helper,i915
    ip_tables              32768  0
    x_tables               49152  1 ip_tables
    autofs4                45056  2
    hid_generic            16384  0
    usbhid                 57344  0
    hid                   135168  2 usbhid,hid_generic
    crc32_pclmul           16384  0
    nvme                   45056  2
    e1000e                262144  0
    intel_lpss_pci         20480  0
    intel_lpss             16384  1 intel_lpss_pci
    i2c_i801               32768  0
    nvme_core             110592  4 nvme
    ahci                   40960  0
    idma64                 20480  0
    xhci_pci               20480  0
    i2c_smbus              20480  1 i2c_i801
    libahci                36864  1 ahci
    xhci_pci_renesas       20480  1 xhci_pci
    virt_dma               20480  1 idma64
    wmi                    32768  3 intel_wmi_thunderbolt,asus_wmi,wmi_bmof
    video                  49152  2 asus_wmi,i915
    pinctrl_tigerlake      32768  0
    pinctrl_intel          28672  1 pinctrl_tigerlake


    It's weird to me that lshw shows it as "configuration: latency=0", but lspci seems to know that there is a relevant kernel module.

    Any help would be appreciated
    !
    Last edited by fukur; March 29th, 2021 at 01:17 AM.

  2. #2
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    Re: Ubuntu 20.04 not recognizing my intel integrated graphics

    Hello.

    That hardware was not released until just after 20.04 was. It is possible that your kernel version does not support the graphics.

    I think the 5.8 kernel is part of the HWE stack, so you may be as far along as you can get with 20.04.

    If you have little invested in 20.04 at this point, you may want to do a fresh install of 20.10.

    However, using a non-LTS version will condemn you to 9 month updates until the next LTS is released, which should be 22.04.
    Please read The Forum Rules and The Forum Posting Guidelines

    A thing discovered and kept to oneself must be discovered time and again by others. A thing discovered and shared with others need be discovered only the once.
    This universe is crazy. I'm going back to my own.

  3. #3
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    Re: Ubuntu 20.04 not recognizing my intel integrated graphics

    Hi QIII,

    I should have stated this in the first post, but I've tried 20.10 with the same problems. I just switched back to 20.04, since it's the version I would want to be on.

  4. #4
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    Re: Ubuntu 20.04 not recognizing my intel integrated graphics

    I have similar, yet different enough, I suppose. About 2 weeks old now.
    i5-10600K and ASUS Z490-A.
    In terms of marketing names, mine seems to be COMETLAKE and yours TIGERLAKE. <<< EDIT 4: Yours is COMETLAKE
    I only run Ubuntu server, and cheated, bringing my 20.04 NVME drive from my i5-9600K computer to this one.
    Anyway,...

    I do observe a couple of differences in the listed stuff. As you mentioned there is no driver listed in yours under configuration, but mine lists i915:

    Code:
    doug@s19:~$ glxinfo -B
    Error: unable to open display
    doug@s19:~$ lshw -c video
    WARNING: you should run this program as super-user.
      *-display
           description: VGA compatible controller
           product: Intel Corporation
           vendor: Intel Corporation
           physical id: 2
           bus info: pci@0000:00:02.0
           version: 05
           width: 64 bits
           clock: 33MHz
           capabilities: vga_controller bus_master cap_list rom
           configuration: driver=i915 latency=0
           resources: iomemory:600-5ff iomemory:400-3ff irq:144 memory:6000000000-6000ffffff memory:4000000000-400fffffff ioport:3000(size=64) memory:c0000-dffff
    WARNING: output may be incomplete or inaccurate, you should run this program as super-user.
    doug@s19:~$ lspci -nnk | grep -i vga -A3
    00:02.0 VGA compatible controller [0300]: Intel Corporation Device [8086:9bc5] (rev 05)
            DeviceName: Onboard - Video
            Subsystem: ASUSTeK Computer Inc. Device [1043:8694]
            Kernel driver in use: i915
    doug@s19:~$
    As is happens, I haven't even tried the a normal Ubuntu kernel on this computer yet, as I typically run development kernels. Currently 5.12-rc4. But I'll try one and report back.

    Other notes: I updated BIOS. I got all the latest firmware (Note: Ubuntu is sometimes behind in firmware and microcode). I did notice some upstream TIGERLAKE commits recently, so suggest you try the latest Ubuntu mainline PPA kernel, just as a test.

    EDIT 1: see here about firmware
    EDIT 2: Standard Ubuntu kernel works fine:

    Code:
    doug@s19:~$ uname -a
    Linux s19 5.4.0-70-generic #78-Ubuntu SMP Fri Mar 19 13:29:52 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux
    EDIT 3: If you are using QFan BIOS control, be aware in my case there is a 12 degree difference between what ASUS thinks the processor temperature is and what it really is under heavy load. I had to compensate to get the desired response curve.
    Last edited by Doug S; March 30th, 2021 at 02:42 PM.
    Any follow-up information on your issue would be appreciated. Please have the courtesy to report back.

  5. #5
    Join Date
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    Re: Ubuntu 20.04 not recognizing my intel integrated graphics

    You've probably already done all these, but for any lurkers later:

    Code:
    sudo apt update
    sudo apt full-upgrade
    sudo ubuntu-drivers autoinstall
    If it installs any drivers, reboot.

    Couldn't hurt.

  6. #6
    Join Date
    Mar 2021
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    Re: Ubuntu 20.04 not recognizing my intel integrated graphics

    Quote Originally Posted by TheFu View Post
    You've probably already done all these, but for any lurkers later:

    Code:
    sudo apt update
    sudo apt full-upgrade
    sudo ubuntu-drivers autoinstall
    If it installs any drivers, reboot.

    Couldn't hurt.

    Hey TheFu, Yeah I tried that out at some point, no new drivers were installed~

    Thanks for the advice though

  7. #7
    Join Date
    Mar 2021
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    Re: Ubuntu 20.04 not recognizing my intel integrated graphics

    Quote Originally Posted by Doug S View Post
    I have similar, yet different enough, I suppose. About 2 weeks old now.
    i5-10600K and ASUS Z490-A.
    In terms of marketing names, mine seems to be COMETLAKE and yours TIGERLAKE.
    I only run Ubuntu server, and cheated, bringing my 20.04 NVME drive from my i5-9600K computer to this one.
    Anyway,...

    I do observe a couple of differences in the listed stuff. As you mentioned there is no driver listed in yours under configuration, but mine lists i915:

    Code:
    doug@s19:~$ glxinfo -B
    Error: unable to open display
    doug@s19:~$ lshw -c video
    WARNING: you should run this program as super-user.
      *-display
           description: VGA compatible controller
           product: Intel Corporation
           vendor: Intel Corporation
           physical id: 2
           bus info: pci@0000:00:02.0
           version: 05
           width: 64 bits
           clock: 33MHz
           capabilities: vga_controller bus_master cap_list rom
           configuration: driver=i915 latency=0
           resources: iomemory:600-5ff iomemory:400-3ff irq:144 memory:6000000000-6000ffffff memory:4000000000-400fffffff ioport:3000(size=64) memory:c0000-dffff
    WARNING: output may be incomplete or inaccurate, you should run this program as super-user.
    doug@s19:~$ lspci -nnk | grep -i vga -A3
    00:02.0 VGA compatible controller [0300]: Intel Corporation Device [8086:9bc5] (rev 05)
            DeviceName: Onboard - Video
            Subsystem: ASUSTeK Computer Inc. Device [1043:8694]
            Kernel driver in use: i915
    doug@s19:~$
    As is happens, I haven't even tried the a normal Ubuntu kernel on this computer yet, as I typically run development kernels. Currently 5.12-rc4. But I'll try one and report back.

    Other notes: I updated BIOS. I got all the latest firmware (Note: Ubuntu is sometimes behind in firmware and microcode). I did notice some upstream TIGERLAKE commits recently, so suggest you try the latest Ubuntu mainline PPA kernel, just as a test.

    EDIT 1: see here about firmware
    EDIT 2: Standard Ubuntu kernel works fine:

    Code:
    doug@s19:~$ uname -a
    Linux s19 5.4.0-70-generic #78-Ubuntu SMP Fri Mar 19 13:29:52 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux
    EDIT 3: If you are using QFan BIOS control, be aware in my case there is a 12 degree difference between what ASUS thinks the processor temperature is and what it really is under heavy load. I had to compensate to get the desired response curve.

    Hey Doug,

    Thanks for the response. I've tried the latest mainline stable kernel update (5.11.10) and it didn't make a difference for me. Although in your edit, it seems that the standard kernel shipped with 20.04 is working in your case.
    I still haven't tried the firmware updates yet, but I'm hoping that it will make a difference. Will also try to update my BIOS and see if that has an effect (if it's out of date anyway).

    Will report back soon.

    Thanks

  8. #8
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    Re: Ubuntu 20.04 not recognizing my intel integrated graphics

    Quote Originally Posted by fukur View Post
    I've tried the latest mainline stable kernel update (5.11.10) and it didn't make a difference for me.
    No, I meant kernel 5.14-rc4 (and -rc5 should be out by now actually. It's out on kernel.org)

    EDIT 1: See this bug report.
    EDIT 2: The code referenced by that bug report is not in the 5.12-rc5 code. Try the Ubuntu kernel referenced in the bug report (5.10.0-14.15, which I do not know how to find it or whatever).
    EDIT 3: See this (which just refers to the above bug report).
    Last edited by Doug S; March 29th, 2021 at 04:58 AM.
    Any follow-up information on your issue would be appreciated. Please have the courtesy to report back.

  9. #9
    Join Date
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    Re: Ubuntu 20.04 not recognizing my intel integrated graphics

    Hi Doug,

    I tried out the kernel referenced in the bug report you linked to in your comment.
    My problem was fairly similar, so I was hopeful, but it did not seem to solve my problems.

    For those people looking at this thread in the future the
    I found the source here and the .deb files for the kernel here.
    Last edited by fukur; March 31st, 2021 at 07:44 AM.

  10. #10
    Join Date
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    Kubuntu 20.04 Focal Fossa

    Re: Ubuntu 20.04 not recognizing my intel integrated graphics

    Quote Originally Posted by QIII View Post
    I think the 5.8 kernel is part of the HWE stack, so you may be as far along as you can get with 20.04.

    If you have little invested in 20.04 at this point, you may want to do a fresh install of 20.10.
    Just so you're aware, 20.10 has exactly the same kernel as 20.04 with the HWE stack. 20.04 HWE will get the 21.04 kernel a while after 21.04 is released, the 21.10 kernel a while after 21.10 is released, and the 22.04 kernel a while after 22.04 is released. HWE-edge will get them sooner, but not before they've been used by the interim Ubuntu releases. I think the schedule is 3 months after the interim release for HWE, and 6 weeks after the interim release for HWE-edge.

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