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Thread: Godaddy Ubuntu 16.04 Server "This Site Canít Be Reached"

  1. #1
    Join Date
    Feb 2021
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    Godaddy Ubuntu 16.04 Server "This Site Canít Be Reached"

    Hello,
    I am very new to Ubuntu. I have a server on godaddy that I can manage, and they just recently performed a update and right after I received (This site canít be reached). This happened last time when they did a update and I had to to hire someone to correct the issue and now can not get ahold of them. They always say nothing they update will change anything, but it is very strange two times in a row when they update, I can not access the site on the server. I want to learn how to fix this issue as it may happen more in the future. I can ping the server and I can SSH into it. Can I please get some guidance on what to look for that may cause this issue and some instructions on how to possibly fix it.

    I do appreciate any help. Thank you JR

  2. #2
    Join Date
    Mar 2010
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    Ubuntu

    Re: Godaddy Ubuntu 16.04 Server "This Site Canít Be Reached"

    If ssh works, it likely is NOT a network problem. Probably a issue with
    • reverse proxy
    • firewall
    • web server



    What do the log files say? always check the logs first.

    Each of those could be running different programs, and different expertise is needed to troubleshoot each. Basically, you'll need to at least determine which program is being used first to get the help. That is basic admin stuff.

    Hope you realize that support for 16.04 ends in 2 months. Time to move to 20.04. The upgrade processes haven't been clean for any of my servers. Some failed to boot post-upgrade. All had some huge problem. I have just 1 system remaining on 16.04. Think I'll do a fresh install of 20.04, mirgrate the data over and intall the specific software that server exists to run. It will be faster than a 3 hr upgrade to a broken system, that is certain.

    If you need guidance on commands and other background, http://linuxcommand.org/tlcl.php is a hassle-free book. Until you can look at the logs and provide the config files for the different subsytems, we are sorta stuck.

  3. #3
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    Feb 2021
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    Re: Godaddy Ubuntu 16.04 Server "This Site Canít Be Reached"

    Hello,
    Thank you for the reply. I will check on you suggestions today and check back. It is really appreciated.

    JR

  4. #4
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    Re: Godaddy Ubuntu 16.04 Server "This Site Canít Be Reached"

    Thread moved to Server Platforms.

  5. #5
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    Re: Godaddy Ubuntu 16.04 Server "This Site Canít Be Reached"

    Hello,
    Can you please let me know which log files I need to view. I can access all the log files, but is it the system log we need to view for possibly the error. Thank you

  6. #6
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    Re: Godaddy Ubuntu 16.04 Server "This Site Canít Be Reached"

    Quote Originally Posted by gaspower View Post
    Hello,
    Can you please let me know which log files I need to view. I can access all the log files, but is it the system log we need to view for possibly the error. Thank you
    Check them all. Use grep/egrep when you don't know where to look. Probably don't need to look at any that are compressed.

  7. #7
    Join Date
    Sep 2011
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    Ubuntu 18.04 Bionic Beaver

    Re: Godaddy Ubuntu 16.04 Server "This Site Canít Be Reached"

    Also, if the web pages / server was configured to use IP addresses, that could cause it to break when the IP changes.

  8. #8
    Join Date
    May 2010
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    1,190

    Re: Godaddy Ubuntu 16.04 Server "This Site Canít Be Reached"

    Have you submitted a ticket to GoDaddy?

  9. #9
    Join Date
    Feb 2021
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    5

    Re: Godaddy Ubuntu 16.04 Server "This Site Canít Be Reached"

    Hello,
    I did contact Godaddy, but completely useless. I am trying to access the log files now. Thank you

  10. #10
    Join Date
    Feb 2021
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    5

    Re: Godaddy Ubuntu 16.04 Server "This Site Canít Be Reached"

    Looks like the firewall was the issue. Thank you for all the advice.

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