Hi,
I changed my printer to a HP Office jet 3830 and as I was testing it it printed the colors in grey, even after checking all settings and verifying that the color cartridge was full. So I followed this tutorial https://support.hp.com/gb-en/document/bud09113/ in which the last step is to install the most current printer driver hplip. Now I am able to print colors but I can't use the scanner.
With the Document Scanner software it finds the scanner but when clicking to scan a document it returns "Impossible to connect to the scanner" (translated from french).
With Xsane it returns Erreur de retour du périphérique 'hpaio:/usb/officejet... Erreur d'entrée/sortie sur le périphérique." Which means Error on the return from the peripheral, Error from the entrance/way out on the peripheral. (sounds weird but périphérique is the scanner.)
I don't know if this may help but here it goes:
Code:
ludi@ludi-ThinkPad-T430:~$ cat /etc/lsb-release && uname -ir && groups && lsusb
DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=20.04
DISTRIB_CODENAME=focal
DISTRIB_DESCRIPTION="Ubuntu 20.04.1 LTS"
5.4.0-65-generic x86_64
ludi adm cdrom sudo dip plugdev lpadmin sambashare
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 004: ID 04f2:b2db Chicony Electronics Co., Ltd Thinkpad T430 camera
Bus 001 Device 003: ID 0a5c:21e6 Broadcom Corp. BCM20702 Bluetooth 4.0 [ThinkPad]
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 009: ID 03f0:e511 HP, Inc OfficeJet 3830 series
Bus 003 Device 002: ID 090c:2000 Silicon Motion, Inc. - Taiwan (formerly Feiya Technology Corp.) USB DISK
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
ludi@ludi-ThinkPad-T430:~$
Code:
ludi@ludi-ThinkPad-T430:~$ dpkg -l | grep sane
ii libsane:amd64 1.0.29-0ubuntu5.2 amd64 API library for scanners
ii libsane-common 1.0.29-0ubuntu5.2 all API library for scanners -- documentation and support files
ii libsane-dev:amd64 1.0.29-0ubuntu5.2 amd64 API development library for scanners [development files]
ii libsane-hpaio:amd64 3.20.3+dfsg0-2 amd64 HP SANE backend for multi-function peripherals
ii sane-utils 1.0.29-0ubuntu5.2 amd64 API library for scanners -- utilities
ii xsane 0.999-8ubuntu2 amd64 featureful graphical frontend for SANE (Scanner Access Now Easy)
ii xsane-common 0.999-8ubuntu2 all xsane architecture independent files
ludi@ludi-ThinkPad-T430:~$
Code:
[sudo] Mot de passe de ludi :
found USB scanner (vendor=0x0a5c [Broadcom Corp], product=0x21e6 [BCM20702A0]) at libusb:001:003
found USB scanner (vendor=0x03f0 [HP], product=0xe511 [OfficeJet 3830 series]) at libusb:003:009
ludi@ludi-ThinkPad-T430:~$
I was trying a new printer because the old Canon printed with slightly visible parallel lines which made it impossible to print good quality images, and after a long search on printers that work well with Linux I found out that HP made their own drivers for Linux, and that it might solve the issues. Could it be that it is a HP model that has issues on Linux? Can you help me find what is bugging with the scanner?
Thanks
Rod
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