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Thread: Installer crashed

  1. #1
    Join Date
    Jul 2009
    Beans
    284

    Installer crashed

    Hey all,

    I am trying to install Ubuntu 20.04. It just stopped the installation and shows a message:

    "We're sorry; the installer crashed. after you close this window we'll allow you to file a bug report using the integrated bug reporting tool.
    This will gather information about your system and your installation process. The details will be sent to our bug tracker
    and a developer will attend to the problem as soon as possible."

    OK. So that's what it shows. When I started to install 20.04, I set it to erase all partitions and that's when the installer stopped and showed the message above.

    Does that mean I cannot start over to install 20.04? Can I drop back and use 20.04 as a live disk to find the problem? Or should I try to install 18.04 to see if I get the same error. Is getting a new hard drive a good option?

    The system is older, with an AMD 9850 Phenom processor, 4 GB memory and a 650 GB HDD. I initially built the system, I installed Ubuntu 12.04. I later upgraded to version 14.04, and then up to 16.04. Everything worked well for a few years, but I decided to move up to version 20.04

    When I started to install 20.04, I set it to erase all partitions and that's when the install stopped and showed the message above.

    Any thoughts on how to fix this? Thanks.
    If you can't take a hoof - don't stand behind the mule

  2. #2
    Join Date
    Mar 2011
    Beans
    1,661

    Re: Installer crashed

    Did you hashcheck the downloaded ISO? Media check used to be a choice on the live installer, to verify it. Memory check also. Then try running the live media in "try" mode, and partition the disk.

  3. #3
    Join Date
    Jun 2008
    Location
    Byron, CA, USA
    Beans
    547
    Distro
    Ubuntu 20.04 Focal Fossa

    Lightbulb Re: Installer crashed

    I've a Thread with a question related to this issue: "[all_variants] Which bugs for CD installer crash attempting to install 3rd-party software?" I've a good CD for kubuntu 20.04.1-LTS Focal AMD64, as the disc self-check completed with no errors.

    If your system is stable sans third-party drivers, re-attempt installation, leaving the "Install third-party drivers &c." box unchecked. As of 20 January 2021 I'm awaiting a Reply on Bugs to track at Launchpad.

    Update: The installer misbehavior is being tracked as Bug #1871268. As of 25 January 2021 several contributing factors are Fix Released, one In Progress; I consider the ISO itself as Fix Committed, Need Verification Focal / Groovy / Hirsute.
    Last edited by bcschmerker; January 26th, 2021 at 11:04 AM. Reason: Addendum.
    Video Drivers:
    nVIDIA® nForce® chipsets require discrete GPU's up to Kepler and appropriate nVIDIA Kernel modules.
    Most intel® ExpressSets™ and AMD® RS-Series are fully supported in open source.

  4. #4
    Join Date
    May 2013
    Location
    Galiza
    Beans
    3,615
    Distro
    Ubuntu

    Re: Installer crashed

    @bcschmerker

    I set it to erase all partitions and that's when the install stopped and showed the message above.
    is what's reported in the OP. Why do you think it has something to do with the third-party drivers, codecs, etc.?

  5. #5
    Join Date
    Jun 2008
    Location
    Byron, CA, USA
    Beans
    547
    Distro
    Ubuntu 20.04 Focal Fossa

    Arrow Re: Installer crashed

    @CelticWarrior I'd traced it to an Installer misbehavior when third-party drivers are selected from the DVD; the misbehavior is tracked as Bug# 1871268. I got installed on open-source drivers and apt install'd the nVIDIA-390 packages after first reboot, but ran into a suspected Python 3 regression attempting to configure openlp after syntax-correcting the related *.py's.

    @Gnusboy My currently-down Hot Rod gPC has similar-generation hardware to your system, with a GIGABYTE® GA-MA78GM-S2HP v2.0 (Advance Micro Devices® RS780G/SB700 chipset (integrated ATi® HD 3200 in northbridge), an AMD Athlon 64® 3500+ (Socket AM2; forced downgrade from an X2 5600+ that blew out its memory manager), and an ASUS® XONARESSENCESTX/A audio card on the ALSA snd-virtuoso driver), and no fewer than four SATA HDDs betwen two manufacturers plus one E-IDE DVD. Knowing my way around the manual-partition section of installation, I normally re-use partitions, reserving the option to re-format them for upgrade filesystems.
    Last edited by bcschmerker; January 26th, 2021 at 11:08 AM. Reason: Amendment, append Bug.
    Video Drivers:
    nVIDIA® nForce® chipsets require discrete GPU's up to Kepler and appropriate nVIDIA Kernel modules.
    Most intel® ExpressSets™ and AMD® RS-Series are fully supported in open source.

  6. #6
    Join Date
    May 2013
    Location
    Galiza
    Beans
    3,615
    Distro
    Ubuntu

    Re: Installer crashed

    @bcschmerker

    You're shoehorning your own issue in many places where it clearly doesn't fit. This is one of them because clearly the error happened before ANY actual installation. This is what I tried to hint about with the rhetorical question above. I'm sorry you didn't got the message. Not everything is suited for raising awareness for your specific issue that may or may not be related with what you think is the cause.

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