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Thread: asus vivobook - no wifi - no ethernet - no secure boot

  1. #1
    Join Date
    Oct 2020
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    3

    asus vivobook - no wifi - no ethernet - no secure boot

    Trying to get a new Asus vivobook running but doesn't recognise the wifi. Device is fresh out of the box.

    I've disabled secure boot from the BIOS, am getting an error 'cannot connect to TPM chip'. Other threads suggest this isn't the issue but that disabling secure boot is a good start.

    When I install Ubuntu 20.04 I don't get the option to download updates, because it can't find a wifi module. It is a netbook so there's no ethernet port.

    With Ubuntu installed, under software settings - with CD-ROM checked as a source - look for additional drivers, nothing found.

    I've run with wireless-info script (below).

    Any help very gratefully received.

    Code:
    
    
    ########## wireless info START ##########
    
    
    Report from: 05 Oct 2020 13:19 BST +0100
    
    
    Booted last: 05 Oct 2020 00:00 BST +0100
    
    
    Script from: 22 Oct 2018 03:34 UTC +0000
    
    
    ##### release ###########################
    
    
    Distributor ID:    Ubuntu
    Description:    Ubuntu 20.04 LTS
    Release:    20.04
    Codename:    focal
    
    
    ##### kernel ############################
    
    
    Linux 5.4.0-26-generic #30-Ubuntu SMP Mon Apr 20 16:58:30 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux
    
    
    Parameters: ro, quiet, splash
    
    
    ##### desktop ###########################
    
    
    sed: can't read /root/.dmrc: No such file or directory
    
    
    Could not be determined.
    
    
    ##### lspci #############################
    
    
    02:00.0 Network controller [0280]: Realtek Semiconductor Co., Ltd. RTL8821CE 802.11ac PCIe Wireless Network Adapter [10ec:c821]
        DeviceName: WLAN
        Subsystem: AzureWave RTL8821CE 802.11ac PCIe Wireless Network Adapter [1a3b:3040]
    
    
    ##### lsusb #############################
    
    
    Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
    Bus 001 Device 004: ID 13d3:3529 IMC Networks Bluetooth Radio 
    Bus 001 Device 003: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
    Bus 001 Device 002: ID 13d3:5a11 IMC Networks USB2.0 VGA UVC WebCam
    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    
    
    ##### PCMCIA card info ##################
    
    
    ##### rfkill ############################
    
    
    0: hci0: Bluetooth
        Soft blocked: no
        Hard blocked: no
    
    
    ##### secure boot #######################
    
    
    SecureBoot disabled
    Platform is in Setup Mode
    
    
    ##### lsmod #############################
    
    
    asus_nb_wmi            28672  0
    wmi_bmof               16384  0
    asus_wmi               32768  1 asus_nb_wmi
    sparse_keymap          16384  1 asus_wmi
    wmi                    32768  2 asus_wmi,wmi_bmof
    video                  49152  2 asus_wmi,i915
    
    
    ##### interfaces ########################
    
    
    ##### ifconfig ##########################
    
    
    1: lo: <LOOPBACK,UP,LOWER_UP> mtu 65536 qdisc noqueue state UNKNOWN group default qlen 1000
        link/loopback <MAC address> brd <MAC address>
        inet 127.0.0.1/8 scope host lo
           valid_lft forever preferred_lft forever
        inet6 ::1/128 scope host 
           valid_lft forever preferred_lft forever
    
    
    ##### iwconfig ##########################
    
    
    lo        no wireless extensions.
    
    
    ##### route #############################
    
    
    ##### resolv.conf #######################
    
    
    [777 root '/etc/resolv.conf' -> '../run/systemd/resolve/stub-resolv.conf']
    
    
    nameserver 127.0.0.53
    options edns0
    
    
    ##### network managers ##################
    
    
    Installed:
    
    
        NetworkManager
    
    
    Running:
    
    
    root         573       1  0 12:48 ?        00:00:00 /usr/sbin/NetworkManager --no-daemon
    
    
    ##### NetworkManager info ###############
    
    
    ##### NetworkManager.state ##############
    
    
    cat: /var/lib/NetworkManager/NetworkManager.state: No such file or directory
    
    
    ##### NetworkManager config #############
    
    
    [[/etc/NetworkManager/conf.d/default-wifi-powersave-on.conf]]
    [connection]
    wifi.powersave = 3
    
    
    [[/etc/NetworkManager/NetworkManager.conf]]
    [main]
    plugins=ifupdown,keyfile
    [ifupdown]
    managed=false
    [device]
    wifi.scan-rand-mac-address=no
    
    
    [[/usr/lib/NetworkManager/conf.d/10-dns-resolved.conf]]
    [main]
    dns=systemd-resolved
    
    
    [[/usr/lib/NetworkManager/conf.d/10-globally-managed-devices.conf]]
    [keyfile]
    unmanaged-devices=*,except:type:wifi,except:type:gsm,except:type:cdma
    
    
    [[/usr/lib/NetworkManager/conf.d/20-connectivity-ubuntu.conf]]
    [connectivity]
    uri=http://connectivity-check.ubuntu.com/
    
    
    [[/usr/lib/NetworkManager/conf.d/no-mac-addr-change.conf]]
    [device-mac-addr-change-wifi]
    match-device=driver:rtl8723bs,driver:rtl8189es,driver:r8188eu,driver:8188eu,driver:eagle_sdio,driver:wl
    wifi.scan-rand-mac-address=no
    wifi.cloned-mac-address=preserve
    ethernet.cloned-mac-address=preserve
    
    
    ##### NetworkManager profiles ###########
    
    
    ##### Netplan config ####################
    
    
    [/etc/netplan/01-network-manager-all.yaml]
    network:
      version: 2
      renderer: NetworkManager
    
    
    ##### iw reg get ########################
    
    
    Region: Europe/London (based on set time zone)
    
    
    global
    country 00: DFS-UNSET
        (2402 - 2472 @ 40), (N/A, 20), (N/A)
        (2457 - 2482 @ 20), (N/A, 20), (N/A), AUTO-BW, PASSIVE-SCAN
        (2474 - 2494 @ 20), (N/A, 20), (N/A), NO-OFDM, PASSIVE-SCAN
        (5170 - 5250 @ 80), (N/A, 20), (N/A), AUTO-BW, PASSIVE-SCAN
        (5250 - 5330 @ 80), (N/A, 20), (0 ms), DFS, AUTO-BW, PASSIVE-SCAN
        (5490 - 5730 @ 160), (N/A, 20), (0 ms), DFS, PASSIVE-SCAN
        (5735 - 5835 @ 80), (N/A, 20), (N/A), PASSIVE-SCAN
        (57240 - 63720 @ 2160), (N/A, 0), (N/A)
    
    
    ##### iwlist channels ###################
    
    
    lo        no frequency information.
    
    
    ##### iwlist scan #######################
    
    
    lo        Interface doesn't support scanning.
    
    
    ##### module infos ######################
    
    
    ##### module parameters #################
    
    
    ##### /etc/modules ######################
    
    
    ##### modprobe options ##################
    
    
    [/etc/modprobe.d/amd64-microcode-blacklist.conf]
    blacklist microcode
    
    
    [/etc/modprobe.d/blacklist-ath_pci.conf]
    blacklist ath_pci
    
    
    [/etc/modprobe.d/blacklist.conf]
    blacklist evbug
    blacklist usbmouse
    blacklist usbkbd
    blacklist eepro100
    blacklist de4x5
    blacklist eth1394
    blacklist snd_intel8x0m
    blacklist snd_aw2
    blacklist prism54
    blacklist bcm43xx
    blacklist garmin_gps
    blacklist asus_acpi
    blacklist snd_pcsp
    blacklist pcspkr
    blacklist amd76x_edac
    
    
    [/etc/modprobe.d/blacklist-rare-network.conf]
    alias net-pf-3 off
    alias net-pf-6 off
    alias net-pf-9 off
    alias net-pf-11 off
    alias net-pf-12 off
    alias net-pf-19 off
    alias net-pf-21 off
    alias net-pf-36 off
    
    
    [/etc/modprobe.d/intel-microcode-blacklist.conf]
    blacklist microcode
    
    
    [/etc/modprobe.d/iwlwifi.conf]
    remove iwlwifi \
    (/sbin/lsmod | grep -o -e ^iwlmvm -e ^iwldvm -e ^iwlwifi | xargs /sbin/rmmod) \
    && /sbin/modprobe -r mac80211
    
    
    ##### rc.local ##########################
    
    
    grep: /etc/rc.local: No such file or directory
    
    
    ##### pm-utils ##########################
    
    
    ##### udev rules ########################
    
    
    ##### dmesg #############################
    
    
    ########## wireless info END ############

  2. #2
    Join Date
    May 2014
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    Ubuntu 18.04 Bionic Beaver

    Re: asus vivobook - no wifi - no ethernet - no secure boot

    Can you use USB tethering to a smart phone and then in terminal do
    Code:
    sudo apt update && sudo apt install rtl8821ce-dkms
    Reboot

  3. #3
    Join Date
    May 2013
    Location
    Galiza
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    Ubuntu

    Re: asus vivobook - no wifi - no ethernet - no secure boot

    Welcome.

    Please use an alternative internet connection like USB tethering from your phone and then

    Code:
    sudo apt install rtl8821ce-dkms
    Reboot.
    Last edited by CelticWarrior; October 6th, 2020 at 12:55 AM.

  4. #4
    Join Date
    Oct 2020
    Beans
    3

    Re: asus vivobook - no wifi - no ethernet - no secure boot

    Awesome guys, thanks! I knew there was (probably) a simple solution, I just didn't know what it was.

    Now to configure the other 4 laptops and we're good to go!

    Thanks again.

  5. #5
    Join Date
    Oct 2020
    Beans
    3

    Re: asus vivobook - no wifi - no ethernet - no secure boot

    Next noob question - how do I mark as solved?
    edit - found in thread tools
    Last edited by johnbradford; October 5th, 2020 at 05:45 PM.

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