I recently installed Ubuntu 20.04 on my newer HP 15 laptop to try and resolve sound card issues. It turned out to be a kernel issue and I did get it resolved. I had been using Kubuntu 20.04 and I like it a lot. I passed on Gnome Shell originally thinking that it just looked dated. I tried a few distros on the laptop but Ubuntu by far has the most support and information easily available. Installing a mainline kernel was painless with the instructions available.
The new theme took me by surprise! Gnome Shell in it's default state looks like it's from the 90's. Ubuntu with it's community theme looks amazing! It's clear a lot of time and effort went into the new look! The customized dock in my opinion was a nice touch in that it retains the feel of Unity that some users liked very much. It's not all bling and no go like some other desktop environments. I have used Linux for many, many years and have always thought that default look and feel was what was holding Linux back. Ubuntu 20.04 has changed my view of Gnome Shell. The community did an outstanding job with the theme and icons.
I was not sure about snaps at first, I see both positive and negative comments. I gave the VLC snap a try after the version in the repos kept crashing. The snap version starts just as quick and works perfectly! I expected the app to take a while to start but I was willing to give it a try first rather than add a ppa. I don't know if all snaps work that well but I do like the idea of them in general and am glad they are available. Canonical seems to be addressing the issues originally associated with snaps rather quickly and I hope the technology continues to improve and become more popular.
I see a lot of newer technology in Ubuntu 20.04, snaps, improved plymouth, live patch for the kernel and a community theme that is unique and appealing. All of these things combined with the availability of support demonstrate that Canonical is headed in the right direction.
Edit: Forgot to mention the inclusion of a Wayland session! Wayland works well under Gnome Shell on two of my Intel systems. It was nice that it was included by default as an option.
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