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Thread: HPLIP 3.20.6 Installation Problem

  1. #1
    Join Date
    Jul 2009
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    52

    HPLIP 3.20.6 Installation Problem

    I recently upgraded to Ubuntu 20.04. As part of this, I installed the latest version of HPLIP. However, the attempts to install have been fraught with problems. When I installed hplip-3.20.6, I got the following error messages:


    error: Channel write error
    error: Unable To read the XML data from device



    As a result, when I try to install my printer, I get this error message:


    Printer Error.
    Printer is busy, offline, or in an error state. Please check the device and try again.


    Strangely, I can install my printer as a fax machine. Here is the information about my setup:

    Motherboard: MSI 970 GAMING DDR3 2133 ATX AMD
    Processor: AMD FD8350FRHKBOX FX-8350 FX-Series 8-Core Black Edition
    Memory: HyperX Kingston FURY 32GB (4x8GB) 1866MHz DDR3 CL10 DIMM - Black (HX318C10FBK2/16)
    Video Card: EVGA 1GB GeForce 8400 GS DirectX 10 64-Bit DDR3 PCI Express 2.0 x16 HDCP Ready Video Card Model 01G-P3-1302-LR
    Monitor: Acer V173 Djb 17-inch (LCD)
    Printer: HP Smart Tank Plus 651
    Software: HPLIP 3.20.6
    Operating System: Ubuntu 20.04
    Last edited by and003; 3 Weeks Ago at 04:44 PM.

  2. #2
    Join Date
    May 2010
    Beans
    338

    Re: HPLIP 3.20.6 Installation Problem

    Did you download the hplip ".run" file to install? If so can you please give the full output when you run it. If you don't have the ".run" file, can you please give details as to how you are trying to install it.
    Thanks

  3. #3
    Join Date
    Jul 2009
    Beans
    52

    Re: HPLIP 3.20.6 Installation Problem

    Here is the .run document you asked for. It is from a second attempt to install my printer.

    ******

    Code:
    and003@TGRAMZN-U20-MS-7693:~$ cd /home/and003/Downloads
    and003@TGRAMZN-U20-MS-7693:~/Downloads$ sh hplip-3.20.6.run
    Creating directory hplip-3.20.6
    Verifying archive integrity... All good.
    Uncompressing HPLIP 3.20.6 Self Extracting Archive.......................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
    
    HP Linux Imaging and Printing System (ver. 3.20.6)
    HPLIP Installer ver. 5.1
    
    Copyright (c) 2001-18 HP Development Company, LP
    This software comes with ABSOLUTELY NO WARRANTY.
    This is free software, and you are welcome to distribute it
    under certain conditions. See COPYING file for more details.
    
    Installer log saved in: hplip-install_Thu-18-Jun-2020_14:10:50.log
    
    \
    note: Defaults for each question are maked with a '*'. Press <enter> to accept the default.
     
    
    INSTALLATION MODE
    -----------------
    Automatic mode will install the full HPLIP solution with the most common options.
    Custom mode allows you to choose installation options to fit specific requirements.
    
    Please choose the installation mode (a=automatic*, c=custom, q=quit) : a
    
    
    INTRODUCTION
    ------------
    This installer will install HPLIP version 3.20.6 on your computer.
    Please close any running package management systems now (YaST, Adept, Synaptic, Up2date, etc).
    
    
    DISTRO/OS CONFIRMATION
    ----------------------
    Distro appears to be Ubuntu 20.04.
    
    Is "Ubuntu 20.04" your correct distro/OS and version (y=yes*, n=no, q=quit) ? y
    
    Initializing. Please wait...
    
    
    ENTER USER PASSWORD
    -------------------
    Please enter the sudoer (and003)'s password: 
     
    
    INSTALLATION NOTES
    ------------------
    Enable the universe/multiverse repositories. Also be sure you are using the Ubuntu "Main" Repositories. See: https://help.ubuntu.com/community/Repositories/Ubuntu for more information.  Disable the CD-ROM/DVD source if you do not have the Ubuntu installation media inserted in the drive.
    
    Please read the installation notes. Press <enter> to continue or 'q' to quit: 
    
    
    SECURITY PACKAGES
    -----------------
    AppArmor is installed. 
    AppArmor protects the application from external intrusion attempts making the application secure
    
    Would you like to have this installer install the hplip specific policy/profile (y=yes*, n=no, q=quit) ? y
    
    
    RUNNING PRE-INSTALL COMMANDS
    ----------------------------
    OK
    
    
    CHECKING FOR NETWORK CONNECTION
    -------------------------------
    Network connection present.
    
    
    RUNNING PRE-PACKAGE COMMANDS
    ----------------------------
    sudo dpkg --configure -a (Pre-depend step 1)
    sudo apt-get install --yes --force-yes -f (Pre-depend step 2)
    sudo apt-get update (Pre-depend step 3)
    OK
    
    
    DEPENDENCY AND CONFLICT RESOLUTION
    ----------------------------------
    HPLIP-3.20.6 exists, this may conflict with the new one being installed.
    Do you want to ('i'= Remove and Install*, 'q'= Quit)?    :i
    Starting uninstallation...
    HPLIP uninstallation is completed
    
    
    RUNNING POST-PACKAGE COMMANDS
    -----------------------------
    OK
    
    
    RE-CHECKING DEPENDENCIES
    ------------------------
    OK
    
    
    RUNNING SCANJET DEPENDENCY COMMANDS
    -----------------------------------
    sudo apt-get install --assume-yes python3-pip (Scanjet-depend step 1)
    sudo pip3 install --upgrade pip (Scanjet-depend step 2)
    sudo apt-get install --assume-yes libleptonica-dev (Scanjet-depend step 3)
    sudo apt-get install --assume-yes tesseract-ocr (Scanjet-depend step 4)
    sudo apt-get install --assume-yes libtesseract-dev (Scanjet-depend step 5)
    sudo -H pip3 install tesserocr (Scanjet-depend step 6)
    sudo -H pip3 install opencv-python (Scanjet-depend step 7)
    sudo -H pip3 install PyPDF2 (Scanjet-depend step 8)
    sudo -H pip3 install imutils (Scanjet-depend step 9)
    sudo -H pip3 install ocrmypdf (Scanjet-depend step 10)
    sudo -H pip3 install scikit-image (Scanjet-depend step 11)
    sudo -H pip3 install scipy (Scanjet-depend step 12)
    sudo apt-get install --assume-yes qpdf (Scanjet-depend step 13)
    OK
    
    
    PRE-BUILD COMMANDS
    ------------------
    OK
    
    
    BUILD AND INSTALL
    -----------------
    Running './configure --with-hpppddir=/usr/share/ppd/HP --libdir=/usr/lib --prefix=/usr --enable-network-build --enable-scan-build --enable-fax-build --enable-dbus-build --disable-qt4 --enable-qt5 --disable-class-driver --enable-doc-build --disable-policykit --disable-libusb01_build --disable-udev_sysfs_rules --enable-hpcups-install --disable-hpijs-install --disable-foomatic-ppd-install --disable-foomatic-drv-install --disable-cups-ppd-install --enable-cups-drv-install --enable-apparmor_build'
    Please wait, this may take several minutes...
    Command completed successfully.
    
    Running 'make clean'
    Please wait, this may take several minutes...
    Command completed successfully.
    
    Running 'make'
    Please wait, this may take several minutes...
    Command completed successfully.
    
    Running 'sudo make install'
    Please wait, this may take several minutes...
    Command completed successfully.
    
    
    Build complete.
    
    
    
    POST-BUILD COMMANDS
    -------------------
     
    
    CLOSE HP_SYSTRAY
    ----------------
    Sending close message to hp-systray (if it is currently running)...
    OK
    
    
    HPLIP UPDATE NOTIFICATION
    -------------------------
    Do you want to check for HPLIP updates?. (y=yes*, n=no) : y
    
    
    RESTART OR RE-PLUG IS REQUIRED
    ------------------------------
    If you are installing a USB connected printer, and the printer was plugged in   
    when you started this installer, you will need to either restart your PC or     
    unplug and re-plug in your printer (USB cable only). If you choose to restart,  
    run this command after restarting: hp-setup (Note: If you are using a parallel  
    connection, you will have to restart your PC. If you are using network/wireless,
    you can ignore and continue).                                                   
    
    Restart or re-plug in your printer (r=restart, p=re-plug in*, i=ignore/continue, q=quit) : p
    Please unplug and re-plugin your printer now.  Press <enter> to continue or 'q' to quit: 
    
    
    PRINTER SETUP
    -------------
    Please make sure your printer is connected and powered on at this time.
    Do you want to setup printer in GUI mode? (u=GUI mode*, i=Interactive mode) : u
    
    HP Linux Imaging and Printing System (ver. 3.20.6)
    Printer/Fax Setup Utility ver. 9.0
    
    Copyright (c) 2001-18 HP Development Company, LP
    This software comes with ABSOLUTELY NO WARRANTY.
    This is free software, and you are welcome to distribute it
    under certain conditions. See COPYING file for more details.
    
    Searching... (bus=usb, search=(None), desc=0)
    error: Channel write error
    error: Unable To read the XML data from device
    error: Channel write error
    error: Unable To read the XML data from device
    error: Channel write error
    error: <b>Device I/O Error</b><p>Could not communicate with device. Device may be busy.
    Traceback (most recent call last):
      File "/usr/share/hplip/ui5/setupdialog.py", line 1131, in readwriteFaxInformation
        d.setStationName(self.fax_name_company)
      File "/usr/share/hplip/fax/ledmfax.py", line 140, in setStationName
        return self.put("/DevMgmt/FaxConfigDyn.xml", xml)
      File "/usr/share/hplip/fax/ledmfax.py", line 102, in put
        self.writeLEDM(data.encode('utf-8'))
      File "/usr/share/hplip/base/device.py", line 2225, in writeLEDM
        return self.__writeChannel(self.openLEDM, data)
      File "/usr/share/hplip/base/device.py", line 2258, in __writeChannel
        raise Error(ERROR_DEVICE_IO_ERROR)
    base.g.Error: ('Device I/O error', 12)
    
    During handling of the above exception, another exception occurred:
    
    Traceback (most recent call last):
      File "/usr/share/hplip/ui5/setupdialog.py", line 1317, in NextButton_clicked
        self.addPrinter()
      File "/usr/share/hplip/ui5/setupdialog.py", line 1021, in addPrinter
        self.readwriteFaxInformation(False)
      File "/usr/share/hplip/ui5/setupdialog.py", line 1138, in readwriteFaxInformation
        if QMessageBox.critical(self,
    TypeError: critical(QWidget, str, str, buttons: Union[QMessageBox.StandardButtons, QMessageBox.StandardButton] = QMessageBox.Ok, defaultButton: QMessageBox.StandardButton = QMessageBox.NoButton): argument 5 has unexpected type 'StandardButtons'
    
    Done.
    
    
    RE-STARTING HP_SYSTRAY
    ----------------------
    
    HP Linux Imaging and Printing System (ver. 3.20.6)
    System Tray Status Service ver. 2.0
    
    Copyright (c) 2001-18 HP Development Company, LP
    This software comes with ABSOLUTELY NO WARRANTY.
    This is free software, and you are welcome to distribute it
    under certain conditions. See COPYING file for more details.
    
    and003@TGRAMZN-U20-MS-7693:~/Downloads$
    ******

    Let me know if this helps.
    Last edited by ajgreeny; 2 Weeks Ago at 09:34 PM. Reason: Code tags added

  4. #4
    Join Date
    Jul 2009
    Beans
    52

    Re: HPLIP 3.20.6 Installation Problem

    I am also prepared to provide the ".run" file of a previous attempt to upgrade from hplip-3.20.3 if requested since the same problem occurred with it. Furthermore, I can provide an hp-check document if that is also required.
    Last edited by and003; 3 Weeks Ago at 04:50 AM.

  5. #5
    Join Date
    Jul 2009
    Beans
    52

    Re: HPLIP 3.20.6 Installation Problem

    Quote Originally Posted by and003 View Post
    I am also prepared to provide the ".run" file of a previous attempt to upgrade from hplip-3.20.3 if requested since the same problem occurred with it. Furthermore, I can provide an hp-check document if that is also required.
    There is something else. When I tried to install the printer again with the HP Device Manager, I noticed something in the PPD File that suggests a PPD link might help. The PPD file was listed at the following address:

    drv:///hpcups.drv/hp-smart_tank_plus_650_series.ppd

    Is this supposed to be where the PPD file is located? I was wondering because there is no drv:///hpcups.drv/ on my computer.
    Last edited by and003; 3 Weeks Ago at 07:12 AM. Reason: Additional Information

  6. #6
    Join Date
    May 2010
    Beans
    338

    Re: HPLIP 3.20.6 Installation Problem

    Search for the PPD file online. You may find it available and can use it to setup the printer

  7. #7
    Join Date
    Jul 2009
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    52

    Re: HPLIP 3.20.6 Installation Problem

    Quote Originally Posted by ActionParsnip View Post
    Search for the PPD file online. You may find it available and can use it to setup the printer
    I have the PPD file in my possession, but now I need to know how to use it. I put the file in a separate directory and tried using the HP Device Manager to access it, but for some reason the directory change doesn't happen.

  8. #8
    Join Date
    Mar 2011
    Location
    U.K.
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    Hidden!
    Distro
    Ubuntu 18.04 Bionic Beaver

    Re: HPLIP 3.20.6 Installation Problem

    What does http://localhost:631 (CUPS) show in your browser?

    [Later edit] I was searching around since my old HP LaserJet 2500 printer works on 16.04 but not (yet) on 18.04.
    I found this discussion.
    Last edited by dragonfly41; 3 Weeks Ago at 01:03 PM. Reason: added link to thread

  9. #9
    Join Date
    Jul 2009
    Beans
    52

    Re: HPLIP 3.20.6 Installation Problem

    Quote Originally Posted by dragonfly41 View Post
    What does http://localhost:631 (CUPS) show in your browser?
    No Printers Found.

    Also, I just checked the printers.conf file and found this line:

    DeviceURI implicitclass://Smart_Tank_Plus_650_series_CN9B8240ZR_/

    Do I need to make any corrections? I believe so, but I wanted to be sure.

  10. #10
    Join Date
    Mar 2011
    Location
    U.K.
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    Distro
    Ubuntu 18.04 Bionic Beaver

    Re: HPLIP 3.20.6 Installation Problem

    I have just completed a troubleshooting exercise of comparing my old /etc/cups (working on Ubuntu 16.04) configuration with my new /etc/cups (not working on Ubuntu 18.04) configuration.

    Started from the point where printer was not detected in localhost:631.

    I have Krusader installed as a file manager and with two panes it is easier to compare old directory with new. I observed differences in file sizes and some files were missing in my new configuration.

    I also noticed there is /etc/cupshelpers folder alongside /etc/cups.

    To cut a long story short I changed the folder names in my new directory to /etc/_cups and /etc/_cupshelper just to back them up.

    Next I copied /etc/cups and /etc/cupshelpers from old (16.04) to new (18.04).
    For good measure I restarted Ubuntu.

    And on viewing localhost:631 I was back in business. Printer showed in browser.

    ...

    Now to address your issues;
    In my searching around while troubleshooting I found this tutorial.
    https://www.linux.com/training-tutor...rinters-linux/

    Suggests going to System Settings > Devices > Printers

    Also there is this command: sudo lpinfo -v

    I have not fathomed out all the mysteries but these help,

    Also I have ripgrep installed ..
    https://github.com/BurntSushi/ripgrep

    and I can scan the innards of files and directories to look for patterns (such as "DeviceURI" which you report).

    cd /etc/cups
    sudo rg DeviceURI ./

    and I get this ..

    263:# Set IPBasedDeviceURIs to "Yes" if cups-browsed should create its
    272:# IPBasedDeviceURIs to "IPv4" to only get IPv4 IP addresses or
    273:# IPBasedDeviceURIs to "IPv6" to only get IPv6 IP addresses.
    275:# IPBasedDeviceURIs No
    276:# IPBasedDeviceURIs Yes
    277:# IPBasedDeviceURIs IPv4
    278:# IPBasedDeviceURIs IPv6

    ./printers.conf.O
    9:DeviceURI usb://HP/LaserJet%202100%20Series

    ./printers.conf
    9:DeviceURI usb://HP/LaserJet%202100%20Series

    ========================================

    [Later edit]
    Another thread I found .. referring to "
    DeviceURI implicitclass:"

    https://ubuntuforums.org/showthread.php?t=2441601


    Last edited by dragonfly41; 3 Weeks Ago at 01:26 PM. Reason: DeviceURI implicitclass:

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