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Thread: Intel Dual Band Wireless-AC 3168NGW - this device is not working

  1. #1
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    Dec 2019
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    Intel Dual Band Wireless-AC 3168NGW - this device is not working

    Hi, i see a message "This device is not working" in the Additional drivers section of the Ubuntu Software Updater. I'm using Ubuntu 20.04 LTS. Please see the screenshot: https://imgur.com/aexn5jd
    I have not manually installed a driver. I have Wi-Fi, haven't noticed problems. What does this mean?

  2. #2
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    Dec 2019
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    Re: Intel Dual Band Wireless-AC 3168NGW - this device is not working

    Anyone can help me?

  3. #3
    Join Date
    Jun 2007
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    14,081

    Re: Intel Dual Band Wireless-AC 3168NGW - this device is not working

    I have Wi-Fi, haven't noticed problems
    Then it would appear to be a bug or issue with the "Additional Drivers" GUI. Annoying, but harmless if the wi-fi works.
    Just to be clear: you only have one wireless adapter, correct?

    I'm using Ubuntu 20.04 LTS.
    Clean install or upgrade from previous version?

  4. #4
    Join Date
    May 2014
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    Ubuntu 18.04 Bionic Beaver

    Re: Intel Dual Band Wireless-AC 3168NGW - this device is not working

    Moved to Networking & Wireless

    The backport-iwlwifi-dkms will show up in the driver manager if your Intel wifi cards ID matches one of them in the modalias section of the package list. The problem is that a lot of those ID's are actually working with the kernels version of iwlwifi

  5. #5
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    Dec 2019
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    7

    Re: Intel Dual Band Wireless-AC 3168NGW - this device is not working

    Quote Originally Posted by Yellow Pasque View Post
    Just to be clear: you only have one wireless adapter, correct?
    I think so.
    Code:
    lspci | grep -i net
    Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 12)
    Network controller: Intel Corporation Dual Band Wireless-AC 3168NGW [Stone Peak] (rev 10)
    Quote Originally Posted by Yellow Pasque View Post
    Clean install or upgrade from previous version?
    Upgrade from 19.10

  6. #6
    Join Date
    Jun 2007
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    Re: Intel Dual Band Wireless-AC 3168NGW - this device is not working

    As I speculated and jeremy31 confirmed, it is just a cosmetic bug with the Additional Drivers GUI.
    https://bugs.launchpad.net/ubuntu/+s...n/+bug/1859308

  7. #7
    Join Date
    Dec 2019
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    7

    Re: Intel Dual Band Wireless-AC 3168NGW - this device is not working

    Okay, thank you very much. I marked as affected in Launchpad.

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