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Thread: Ubuntu freezes when opening Google Chrome.

  1. #1
    Join Date
    Mar 2020
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    Question Ubuntu freezes when opening Google Chrome.

    For now, it has only happened to me when I open it right after starting the system, but I don't know what the cause may be. The system freezes completely and there is nothing I can do. I attach an image of the system monitor.
    Attached Images Attached Images

  2. #2
    Join Date
    May 2013
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    Galiza
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    1,559
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    Ubuntu

    Re: Ubuntu freezes when opening Google Chrome.

    Welcome.

    You didn't provide any hardware information, namely graphics card (integrated, discrete or hybrid) so it's anyone's guess. Also no information about your Ubuntu version/release/flavor, etc. And the system monitor screenshot that you had to take when the system was not frozen is hardly helpful.

    The most common cause for such issues is graphics drivers. Do you by any chance have a Nvidia graphics and are runninmg it with the default open-source driver? That being the case all you need to do is install the Nvidia proprietary drivers that you can find with Additional Drivers.

  3. #3
    Join Date
    Jan 2020
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    37

    Re: Ubuntu freezes when opening Google Chrome.

    Yes more information is needed. Fresh install? Old computer or new? Need some details before we can help.

  4. #4
    Join Date
    Oct 2009
    Location
    Reykjavk, sland
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    13,688
    Distro
    Xubuntu 19.10 Eoan Ermine

    Re: Ubuntu freezes when opening Google Chrome.

    The standard way of providing hardware information is to copy
    Code:
    sudo lshw -sanitize > lshw.txt
    and paste it onto the command line, run it and post lshw.txt in CODE tags.
    Bringing old hardware back to life. About problems due to upgrading.
    Please visit Quick Links -> Unanswered Posts.
    Don't use this space for a list of your hardware. It only creates false hits in the search engines.

  5. #5
    Join Date
    Mar 2020
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    3

    Re: Ubuntu freezes when opening Google Chrome.

    Thanks for answer, here's the hardware information. I have UBUNTU 18.04.04 LTS partition with Windows, AMD RYZEN 5 with integrated RADEON VEGA GRAPHICS.
    Code:
    computer
        description: Notebook
        product: VivoBook_ASUSLaptop X512DA_X512DA
        vendor: ASUSTeK COMPUTER INC.
        version: 1.0
        serial: [REMOVED]
        width: 64 bits
        capabilities: smbios-3.2 dmi-3.2 smp vsyscall32
        configuration: boot=normal chassis=notebook family=VivoBook uuid=[REMOVED]
      *-core
           description: Motherboard
           product: X512DA
           vendor: ASUSTeK COMPUTER INC.
           physical id: 0
           version: 1.0
           serial: [REMOVED]
           slot: MIDDLE
         *-firmware
              description: BIOS
              vendor: American Megatrends Inc.
              physical id: 0
              version: X512DA.305
              date: 07/16/2019
              size: 64KiB
              capacity: 8128KiB
              capabilities: pci upgrade shadowing cdboot bootselect socketedrom edd int13floppy1200 int13floppy720 int13floppy2880 int5printscreen int9keyboard int14serial int17printer acpi usb smartbattery biosbootspecification uefi
         *-memory
              description: System Memory
              physical id: a
              slot: System board or motherboard
              size: 8GiB
            *-bank:0
                 description: SODIMM DDR4 Synchronous Unbuffered (Unregistered) 2400 MHz (0,4 ns)
                 product: M471A5244CB0-CRC
                 vendor: Samsung
                 physical id: 0
                 serial: [REMOVED]
                 slot: DIMM 0
                 size: 4GiB
                 width: 64 bits
                 clock: 2400MHz (0.4ns)
            *-bank:1
                 description: SODIMM DDR4 Synchronous Unbuffered (Unregistered) 2400 MHz (0,4 ns)
                 product: M471A5244CB0-CRC
                 vendor: Samsung
                 physical id: 1
                 serial: [REMOVED]
                 slot: DIMM 0
                 size: 4GiB
                 width: 64 bits
                 clock: 2400MHz (0.4ns)
         *-cache:0
              description: L1 cache
              physical id: c
              slot: L1 - Cache
              size: 384KiB
              capacity: 384KiB
              clock: 1GHz (1.0ns)
              capabilities: pipeline-burst internal write-back unified
              configuration: level=1
         *-cache:1
              description: L2 cache
              physical id: d
              slot: L2 - Cache
              size: 2MiB
              capacity: 2MiB
              clock: 1GHz (1.0ns)
              capabilities: pipeline-burst internal write-back unified
              configuration: level=2
         *-cache:2
              description: L3 cache
              physical id: e
              slot: L3 - Cache
              size: 4MiB
              capacity: 4MiB
              clock: 1GHz (1.0ns)
              capabilities: pipeline-burst internal write-back unified
              configuration: level=3
         *-cpu
              description: CPU
              product: AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx
              vendor: Advanced Micro Devices [AMD]
              physical id: f
              bus info: cpu@0
              version: AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx
              serial: [REMOVED]
              slot: FP5
              size: 1449MHz
              capacity: 3700MHz
              width: 64 bits
              clock: 100MHz
              capabilities: x86-64 fpu fpu_exception wp vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush mmx fxsr sse sse2 ht syscall nx mmxext fxsr_opt pdpe1gb rdtscp constant_tsc rep_good nopl nonstop_tsc cpuid extd_apicid aperfmperf pni pclmulqdq monitor ssse3 fma cx16 sse4_1 sse4_2 movbe popcnt aes xsave avx f16c rdrand lahf_lm cmp_legacy svm extapic cr8_legacy abm sse4a misalignsse 3dnowprefetch osvw skinit wdt tce topoext perfctr_core perfctr_nb bpext perfctr_llc mwaitx cpb hw_pstate sme ssbd sev ibpb vmmcall fsgsbase bmi1 avx2 smep bmi2 rdseed adx smap clflushopt sha_ni xsaveopt xsavec xgetbv1 xsaves clzero irperf xsaveerptr arat npt lbrv svm_lock nrip_save tsc_scale vmcb_clean flushbyasid decodeassists pausefilter pfthreshold avic v_vmsave_vmload vgif overflow_recov succor smca cpufreq
              configuration: cores=4 enabledcores=4 threads=8
         *-pci:0
              description: Host bridge
              product: Advanced Micro Devices, Inc. [AMD]
              vendor: Advanced Micro Devices, Inc. [AMD]
              physical id: 100
              bus info: pci@0000:00:00.0
              version: 00
              width: 32 bits
              clock: 33MHz
            *-generic UNCLAIMED
                 description: IOMMU
                 product: Advanced Micro Devices, Inc. [AMD]
                 vendor: Advanced Micro Devices, Inc. [AMD]
                 physical id: 0.2
                 bus info: pci@0000:00:00.2
                 version: 00
                 width: 32 bits
                 clock: 33MHz
                 capabilities: msi ht bus_master cap_list
                 configuration: latency=0
            *-pci:0
                 description: PCI bridge
                 product: Advanced Micro Devices, Inc. [AMD]
                 vendor: Advanced Micro Devices, Inc. [AMD]
                 physical id: 1.2
                 bus info: pci@0000:00:01.2
                 version: 00
                 width: 32 bits
                 clock: 33MHz
                 capabilities: pci pm pciexpress msi ht normal_decode bus_master cap_list
                 configuration: driver=pcieport
                 resources: irq:26 ioport:1000(size=4096) memory:fe400000-fe5fffff ioport:f0200000(size=2097152)
               *-network
                    description: Wireless interface
                    product: QCA9377 802.11ac Wireless Network Adapter
                    vendor: Qualcomm Atheros
                    physical id: 0
                    bus info: pci@0000:01:00.0
                    logical name: wlp1s0
                    version: 31
                    serial: [REMOVED]
                    width: 64 bits
                    clock: 33MHz
                    capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless
                    configuration: broadcast=yes driver=ath10k_pci driverversion=5.3.0-42-generic firmware=WLAN.TF.2.1-00021-QCARMSWP-1 ip=[REMOVED] latency=0 link=yes multicast=yes wireless=IEEE 802.11
                    resources: irq:51 memory:fe400000-fe5fffff
            *-pci:1
                 description: PCI bridge
                 product: Advanced Micro Devices, Inc. [AMD]
                 vendor: Advanced Micro Devices, Inc. [AMD]
                 physical id: 8.1
                 bus info: pci@0000:00:08.1
                 version: 00
                 width: 32 bits
                 clock: 33MHz
                 capabilities: pci pm pciexpress msi normal_decode bus_master cap_list
                 configuration: driver=pcieport
                 resources: irq:27 ioport:f000(size=4096) memory:fe600000-fe9fffff ioport:e0000000(size=270532608)
               *-display
                    description: VGA compatible controller
                    product: Picasso
                    vendor: Advanced Micro Devices, Inc. [AMD/ATI]
                    physical id: 0
                    bus info: pci@0000:02:00.0
                    version: c2
                    width: 64 bits
                    clock: 33MHz
                    capabilities: pm pciexpress msi msix vga_controller bus_master cap_list
                    configuration: driver=amdgpu latency=0
                    resources: irq:49 memory:e0000000-efffffff memory:f0000000-f01fffff ioport:f000(size=256) memory:fe900000-fe97ffff
               *-multimedia:0
                    description: Audio device
                    product: Advanced Micro Devices, Inc. [AMD/ATI]
                    vendor: Advanced Micro Devices, Inc. [AMD/ATI]
                    physical id: 0.1
                    bus info: pci@0000:02:00.1
                    version: 00
                    width: 32 bits
                    clock: 33MHz
                    capabilities: pm pciexpress msi bus_master cap_list
                    configuration: driver=snd_hda_intel latency=0
                    resources: irq:53 memory:fe9c8000-fe9cbfff
               *-generic UNCLAIMED
                    description: Encryption controller
                    product: Advanced Micro Devices, Inc. [AMD]
                    vendor: Advanced Micro Devices, Inc. [AMD]
                    physical id: 0.2
                    bus info: pci@0000:02:00.2
                    version: 00
                    width: 32 bits
                    clock: 33MHz
                    capabilities: pm pciexpress msi msix cap_list
                    configuration: latency=0
                    resources: memory:fe800000-fe8fffff memory:fe9cc000-fe9cdfff
               *-usb:0
                    description: USB controller
                    product: Advanced Micro Devices, Inc. [AMD]
                    vendor: Advanced Micro Devices, Inc. [AMD]
                    physical id: 0.3
                    bus info: pci@0000:02:00.3
                    version: 00
                    width: 64 bits
                    clock: 33MHz
                    capabilities: pm pciexpress msi msix xhci bus_master cap_list
                    configuration: driver=xhci_hcd latency=0
                    resources: irq:29 memory:fe700000-fe7fffff
                  *-usbhost:0
                       product: xHCI Host Controller
                       vendor: Linux 5.3.0-42-generic xhci-hcd
                       physical id: 0
                       bus info: usb@1
                       logical name: usb1
                       version: 5.03
                       capabilities: usb-2.00
                       configuration: driver=hub slots=4 speed=480Mbit/s
                  *-usbhost:1
                       product: xHCI Host Controller
                       vendor: Linux 5.3.0-42-generic xhci-hcd
                       physical id: 1
                       bus info: usb@2
                       logical name: usb2
                       version: 5.03
                       capabilities: usb-3.10
                       configuration: driver=hub slots=4 speed=10000Mbit/s
               *-usb:1
                    description: USB controller
                    product: Advanced Micro Devices, Inc. [AMD]
                    vendor: Advanced Micro Devices, Inc. [AMD]
                    physical id: 0.4
                    bus info: pci@0000:02:00.4
                    version: 00
                    width: 64 bits
                    clock: 33MHz
                    capabilities: pm pciexpress msi msix xhci bus_master cap_list
                    configuration: driver=xhci_hcd latency=0
                    resources: irq:24 memory:fe600000-fe6fffff
                  *-usbhost:0
                       product: xHCI Host Controller
                       vendor: Linux 5.3.0-42-generic xhci-hcd
                       physical id: 0
                       bus info: usb@3
                       logical name: usb3
                       version: 5.03
                       capabilities: usb-2.00
                       configuration: driver=hub slots=2 speed=480Mbit/s
                     *-usb:0
                          description: Generic USB device
                          product: USB2.0-CRW
                          vendor: Generic
                          physical id: 1
                          bus info: usb@3:1
                          version: 39.60
                          serial: [REMOVED]
                          capabilities: usb-2.00
                          configuration: driver=rtsx_usb maxpower=500mA speed=480Mbit/s
                     *-usb:1
                          description: USB hub
                          product: USB2.0 Hub
                          vendor: Genesys Logic, Inc.
                          physical id: 2
                          bus info: usb@3:2
                          version: 85.37
                          capabilities: usb-2.00
                          configuration: driver=hub maxpower=100mA slots=4 speed=480Mbit/s
                        *-usb:0
                             description: Bluetooth wireless interface
                             vendor: IMC Networks
                             physical id: 1
                             bus info: usb@3:2.1
                             version: 0.01
                             capabilities: bluetooth usb-1.10
                             configuration: driver=btusb maxpower=100mA speed=12Mbit/s
                        *-usb:1
                             description: Video
                             product: USB2.0 HD UVC WebCam
                             vendor: Azurewave
                             physical id: 2
                             bus info: usb@3:2.2
                             version: 18.52
                             serial: [REMOVED]
                             capabilities: usb-2.01
                             configuration: driver=uvcvideo maxpower=500mA speed=480Mbit/s
                  *-usbhost:1
                       product: xHCI Host Controller
                       vendor: Linux 5.3.0-42-generic xhci-hcd
                       physical id: 1
                       bus info: usb@4
                       logical name: usb4
                       version: 5.03
                       capabilities: usb-3.10
                       configuration: driver=hub slots=1 speed=10000Mbit/s
               *-multimedia:1 UNCLAIMED
                    description: Multimedia controller
                    product: Advanced Micro Devices, Inc. [AMD]
                    vendor: Advanced Micro Devices, Inc. [AMD]
                    physical id: 0.5
                    bus info: pci@0000:02:00.5
                    version: 00
                    width: 32 bits
                    clock: 33MHz
                    capabilities: pm pciexpress msi cap_list
                    configuration: latency=0
                    resources: memory:fe980000-fe9bffff
               *-multimedia:2
                    description: Audio device
                    product: Advanced Micro Devices, Inc. [AMD]
                    vendor: Advanced Micro Devices, Inc. [AMD]
                    physical id: 0.6
                    bus info: pci@0000:02:00.6
                    version: 00
                    width: 32 bits
                    clock: 33MHz
                    capabilities: pm pciexpress msi bus_master cap_list
                    configuration: driver=snd_hda_intel latency=0
                    resources: irq:54 memory:fe9c0000-fe9c7fff
            *-pci:2
                 description: PCI bridge
                 product: Advanced Micro Devices, Inc. [AMD]
                 vendor: Advanced Micro Devices, Inc. [AMD]
                 physical id: 8.2
                 bus info: pci@0000:00:08.2
                 version: 00
                 width: 32 bits
                 clock: 33MHz
                 capabilities: pci pm pciexpress msi normal_decode bus_master cap_list
                 configuration: driver=pcieport
                 resources: irq:28 memory:fea00000-feafffff
               *-storage
                    description: SATA controller
                    product: FCH SATA Controller [AHCI mode]
                    vendor: Advanced Micro Devices, Inc. [AMD]
                    physical id: 0
                    bus info: pci@0000:03:00.0
                    version: 61
                    width: 32 bits
                    clock: 33MHz
                    capabilities: storage pm pciexpress msi ahci_1.0 bus_master cap_list
                    configuration: driver=ahci latency=0
                    resources: irq:48 memory:fea00000-fea007ff
            *-serial
                 description: SMBus
                 product: FCH SMBus Controller
                 vendor: Advanced Micro Devices, Inc. [AMD]
                 physical id: 14
                 bus info: pci@0000:00:14.0
                 version: 61
                 width: 32 bits
                 clock: 66MHz
                 configuration: driver=piix4_smbus latency=0
                 resources: irq:0
            *-isa
                 description: ISA bridge
                 product: FCH LPC Bridge
                 vendor: Advanced Micro Devices, Inc. [AMD]
                 physical id: 14.3
                 bus info: pci@0000:00:14.3
                 version: 51
                 width: 32 bits
                 clock: 66MHz
                 capabilities: isa bus_master
                 configuration: latency=0
         *-pci:1
              description: Host bridge
              product: Family 17h (Models 00h-0fh) PCIe Dummy Host Bridge
              vendor: Advanced Micro Devices, Inc. [AMD]
              physical id: 101
              bus info: pci@0000:00:01.0
              version: 00
              width: 32 bits
              clock: 33MHz
         *-pci:2
              description: Host bridge
              product: Family 17h (Models 00h-0fh) PCIe Dummy Host Bridge
              vendor: Advanced Micro Devices, Inc. [AMD]
              physical id: 102
              bus info: pci@0000:00:08.0
              version: 00
              width: 32 bits
              clock: 33MHz
         *-pci:3
              description: Host bridge
              product: Advanced Micro Devices, Inc. [AMD]
              vendor: Advanced Micro Devices, Inc. [AMD]
              physical id: 103
              bus info: pci@0000:00:18.0
              version: 00
              width: 32 bits
              clock: 33MHz
         *-pci:4
              description: Host bridge
              product: Advanced Micro Devices, Inc. [AMD]
              vendor: Advanced Micro Devices, Inc. [AMD]
              physical id: 104
              bus info: pci@0000:00:18.1
              version: 00
              width: 32 bits
              clock: 33MHz
         *-pci:5
              description: Host bridge
              product: Advanced Micro Devices, Inc. [AMD]
              vendor: Advanced Micro Devices, Inc. [AMD]
              physical id: 105
              bus info: pci@0000:00:18.2
              version: 00
              width: 32 bits
              clock: 33MHz
         *-pci:6
              description: Host bridge
              product: Advanced Micro Devices, Inc. [AMD]
              vendor: Advanced Micro Devices, Inc. [AMD]
              physical id: 106
              bus info: pci@0000:00:18.3
              version: 00
              width: 32 bits
              clock: 33MHz
              configuration: driver=k10temp
              resources: irq:0
         *-pci:7
              description: Host bridge
              product: Advanced Micro Devices, Inc. [AMD]
              vendor: Advanced Micro Devices, Inc. [AMD]
              physical id: 107
              bus info: pci@0000:00:18.4
              version: 00
              width: 32 bits
              clock: 33MHz
         *-pci:8
              description: Host bridge
              product: Advanced Micro Devices, Inc. [AMD]
              vendor: Advanced Micro Devices, Inc. [AMD]
              physical id: 108
              bus info: pci@0000:00:18.5
              version: 00
              width: 32 bits
              clock: 33MHz
         *-pci:9
              description: Host bridge
              product: Advanced Micro Devices, Inc. [AMD]
              vendor: Advanced Micro Devices, Inc. [AMD]
              physical id: 109
              bus info: pci@0000:00:18.6
              version: 00
              width: 32 bits
              clock: 33MHz
         *-pci:10
              description: Host bridge
              product: Advanced Micro Devices, Inc. [AMD]
              vendor: Advanced Micro Devices, Inc. [AMD]
              physical id: 10a
              bus info: pci@0000:00:18.7
              version: 00
              width: 32 bits
              clock: 33MHz
         *-scsi
              physical id: 1
              logical name: scsi0
              capabilities: emulated
            *-disk
                 description: ATA Disk
                 product: SanDisk SD9SN8W2
                 physical id: 0.0.0
                 bus info: scsi@0:0.0.0
                 logical name: /dev/sda
                 version: 6002
                 serial: [REMOVED]
                 size: 238GiB (256GB)
                 capabilities: gpt-1.00 partitioned partitioned:gpt
                 configuration: ansiversion=5 guid=cd21f992-8e9e-4a60-bd60-5437de032b30 logicalsectorsize=512 sectorsize=512
               *-volume:0 UNCLAIMED
                    description: Windows FAT volume
                    vendor: mkfs.fat
                    physical id: 1
                    bus info: scsi@0:0.0.0,1
                    version: FAT32
                    serial: [REMOVED]
                    size: 258MiB
                    capacity: 259MiB
                    capabilities: boot fat initialized
                    configuration: FATs=2 filesystem=fat name=EFI system partition
               *-volume:1
                    description: reserved partition
                    vendor: Windows
                    physical id: 2
                    bus info: scsi@0:0.0.0,2
                    logical name: /dev/sda2
                    serial: [REMOVED]
                    capacity: 15MiB
                    capabilities: nofs
                    configuration: name=Microsoft reserved partition
               *-volume:2
                    description: Windows NTFS volume
                    vendor: Windows
                    physical id: 3
                    bus info: scsi@0:0.0.0,3
                    logical name: /dev/sda3
                    version: 3.1
                    serial: [REMOVED]
                    size: 104GiB
                    capacity: 104GiB
                    capabilities: ntfs initialized
                    configuration: clustersize=4096 created=2020-03-21 13:11:26 filesystem=ntfs name=Basic data partition state=clean
               *-volume:3
                    description: Windows NTFS volume
                    vendor: Windows
                    physical id: 4
                    bus info: scsi@0:0.0.0,4
                    logical name: /dev/sda4
                    version: 3.1
                    serial: [REMOVED]
                    size: 829MiB
                    capacity: 849MiB
                    capabilities: boot precious readonly hidden nomount ntfs initialized
                    configuration: clustersize=4096 created=2019-04-29 23:07:09 filesystem=ntfs label=RECOVERY modified_by_chkdsk=true mounted_on_nt4=true name=Basic data partition resize_log_file=true state=dirty upgrade_on_mount=true
               *-volume:4
                    description: EXT4 volume
                    vendor: Linux
                    physical id: 5
                    bus info: scsi@0:0.0.0,5
                    logical name: /dev/sda5
                    logical name: /
                    version: 1.0
                    serial: [REMOVED]
                    size: 132GiB
                    capabilities: journaled extended_attributes large_files huge_files dir_nlink recover 64bit extents ext4 ext2 initialized
                    configuration: created=2020-03-21 16:58:55 filesystem=ext4 lastmountpoint=/ modified=2020-03-30 15:37:20 mount.fstype=ext4 mount.options=rw,relatime,errors=remount-ro mounted=2020-03-30 15:37:20 state=mounted
    Attached Images Attached Images
    Last edited by deadflowr; March 31st, 2020 at 06:56 AM. Reason: switched tags from quote to code

  6. #6
    Join Date
    Oct 2009
    Location
    Reykjavk, sland
    Beans
    13,688
    Distro
    Xubuntu 19.10 Eoan Ermine

    Re: Ubuntu freezes when opening Google Chrome.

    Please use CODE tags when posting terminal output.

    For hardware as new as this I recommend a clean install of 19.10, maybe even 20.04.
    Bringing old hardware back to life. About problems due to upgrading.
    Please visit Quick Links -> Unanswered Posts.
    Don't use this space for a list of your hardware. It only creates false hits in the search engines.

  7. #7
    Join Date
    Mar 2020
    Beans
    3

    Re: Ubuntu freezes when opening Google Chrome.

    Would it be possible to upgrade from ubuntu 18.04 to 20.04 so I don't have to go through the installation process again?

  8. #8
    Join Date
    May 2013
    Location
    Galiza
    Beans
    1,559
    Distro
    Ubuntu

    Re: Ubuntu freezes when opening Google Chrome.

    Quote Originally Posted by davidzhou2 View Post
    Would it be possible to upgrade from ubuntu 18.04 to 20.04 so I don't have to go through the installation process again?
    Yes, certainly. I wouldn't do that though, I prefer fresh installations - better results and much faster then a release upgrade. And by "much faster" I mean the difference between few minutes and potentially a couple of hours or more. Also there are many differences between those LTS releases that even more strongly recommend a fresh installation.

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