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Thread: Purple screen after update from ubuntu 19.04 to 19.10

  1. #1
    Join Date
    Mar 2020
    Beans
    3

    Purple screen after update from ubuntu 19.04 to 19.10

    Hello,

    I had ubuntu 19.04 installed alongside windows on my computer. I decided to launch the update to 19.10. When i came back after sometime there was only a message along the lines of "oops something went wrong, try to login again". Now every time I try to launch I only have a purple screen. Following a comment I saw I tried to change the "quiet splash" setting to "nosplash" in grub. Now I get the following screen at launch (first image) : https://imgur.com/a/hDWQY3D . Is there something I can do to get back to a working version of ubuntu while keeping the documents I have on my computer ?


    edit : as additionnal information. When I try to enter recovery mode, whatever the version available to me, I get back to the first "something went wrong, try again and logout" screen. When I press logout, unlike the previous time an empty application bar appears on the left as well as the top bar with the shutdown option but i can't click on them.
    Last edited by abalone542; March 16th, 2020 at 09:13 PM.

  2. #2
    Join Date
    Aug 2011
    Location
    52.5° N 6.4° E
    Beans
    6,821
    Distro
    Xubuntu 22.04 Jammy Jellyfish

    Re: Purple screen after update from ubuntu 19.04 to 19.10

    After a failed release upgrade it's rarely worth your time to fix it. Better try a fresh install. Release upgrades tend to work better if you attempt them while the old release is still supported. Assuming your filesystem is OK, you can access your files using a live disk to create backups (but one should keep backups at all times, in particular before attempting a release upgrade or fresh install).

    If you really wish to try and fix this, tell a bit more about your hardware and use boot-repair to create a boot info summary. Don't try the recommended repair, just the summary and show us the link.

  3. #3
    Join Date
    Mar 2020
    Beans
    3

    Re: Purple screen after update from ubuntu 19.04 to 19.10

    Thank you for taking the time to respond to my post.

    My config is :

    CPU : intel i7-9700K 3.6GHz
    GPU : Nvidia GeForce RTX 2070 SUPER
    Mother board : TUF Z390-PLUS GAMING
    32Go of RAM
    For Storage, everything is on one Samsung ssd 970

    If you need any other hardware information, please tell me.

    Here is the link for the summary of the boot repair : http://paste.ubuntu.com/p/wZZYhRWBdX/

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