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Thread: New linux user coming from windows trying to get wi-fi working

  1. #1
    Join Date
    Mar 2020
    Beans
    3

    Unhappy New linux user coming from windows trying to get wi-fi working

    Hi there, I just recently tried to revitalize my old laptop by installing Ubuntu and so far it's been pretty cool, but I can't seem to get the wi-fi to work. I tried to use the common steps when searching for "No wi-fi adapter found issue Ubuntu 18.04" which included cloning a git repo and installing dkms to build it, but that didn't seem to make a difference. After bailing on trying to get the built in adapter to work, I purchased a usb wi-fi adapter (https://www.amazon.com/gp/product/B0...k_ql_qh_dp_hza) which advertised its PnP with linux. Coming from Windows, that means literally plugging it in, waiting a few seconds, and then using the device. I'm not sure of what the typical steps are to get this working in a linux environment. I tried following a few posts on here (https://ubuntuforums.org/showthread.php?t=2360710, https://ubuntuforums.org/showthread.php?t=2415496, and https://ubuntuforums.org/showthread.php?t=2360710), but they didn't seem to exactly overlap with my issue since my logs ended up looking different and they were using different hardware. Any help would be greatly appreciated!

    Some go-to's based on the posts I listed:
    lsmod output
    Code:
    Module                  Size  Used by
    rfcomm                 81920  16
    cmac                   16384  1
    bnep                   24576  2
    nls_iso8859_1          16384  1
    intel_rapl_msr         20480  0
    intel_rapl_common      24576  1 intel_rapl_msr
    x86_pkg_temp_thermal    20480  0
    intel_powerclamp       20480  0
    coretemp               20480  0
    kvm_intel             241664  0
    kvm                   651264  1 kvm_intel
    irqbypass              16384  1 kvm
    crct10dif_pclmul       16384  1
    crc32_pclmul           16384  0
    ghash_clmulni_intel    16384  0
    uvcvideo               94208  0
    rt2800usb              32768  0
    iwlmvm                397312  0
    snd_hda_codec_conexant    28672  1
    videobuf2_vmalloc      20480  1 uvcvideo
    videobuf2_memops       20480  1 videobuf2_vmalloc
    videobuf2_v4l2         24576  1 uvcvideo
    rt2x00usb              20480  1 rt2800usb
    rt2800lib             126976  1 rt2800usb
    aesni_intel           372736  2
    rt2x00lib              61440  3 rt2800usb,rt2x00usb,rt2800lib
    videobuf2_common       49152  2 videobuf2_v4l2,uvcvideo
    aes_x86_64             20480  1 aesni_intel
    mac80211              847872  4 iwlmvm,rt2x00lib,rt2x00usb,rt2800lib
    videodev              208896  3 videobuf2_v4l2,uvcvideo,videobuf2_common
    crypto_simd            16384  1 aesni_intel
    snd_hda_codec_generic    81920  1 snd_hda_codec_conexant
    mc                     53248  4 videodev,videobuf2_v4l2,uvcvideo,videobuf2_common
    cryptd                 24576  2 crypto_simd,ghash_clmulni_intel
    glue_helper            16384  1 aesni_intel
    ledtrig_audio          16384  2 snd_hda_codec_generic,snd_hda_codec_conexant
    libarc4                16384  1 mac80211
    intel_cstate           20480  0
    intel_rapl_perf        20480  0
    snd_hda_codec_hdmi     57344  1
    snd_hda_intel          49152  4
    joydev                 28672  0
    snd_hda_codec         131072  4 snd_hda_codec_generic,snd_hda_codec_conexant,snd_hda_codec_hdmi,snd_hda_intel
    input_leds             16384  0
    iwlwifi               348160  1 iwlmvm
    snd_hda_core           90112  5 snd_hda_codec_generic,snd_hda_codec_conexant,snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec
    i915                 1937408  13
    serio_raw              20480  0
    snd_hwdep              20480  1 snd_hda_codec
    snd_pcm               102400  4 snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec,snd_hda_core
    btusb                  57344  0
    rtsx_pci_ms            24576  0
    snd_seq_midi           20480  0
    btrtl                  20480  1 btusb
    btbcm                  16384  1 btusb
    snd_seq_midi_event     16384  1 snd_seq_midi
    btintel                24576  1 btusb
    snd_rawmidi            36864  1 snd_seq_midi
    bluetooth             573440  43 btrtl,btintel,btbcm,bnep,btusb,rfcomm
    drm_kms_helper        180224  1 i915
    snd_seq                69632  2 snd_seq_midi,snd_seq_midi_event
    ecdh_generic           16384  2 bluetooth
    ecc                    32768  1 ecdh_generic
    drm                   491520  6 drm_kms_helper,i915
    cfg80211              704512  4 iwlmvm,rt2x00lib,iwlwifi,mac80211
    i2c_algo_bit           16384  1 i915
    fb_sys_fops            16384  1 drm_kms_helper
    syscopyarea            16384  1 drm_kms_helper
    wmi_bmof               16384  0
    memstick               20480  1 rtsx_pci_ms
    toshiba_acpi           49152  0
    snd_seq_device         16384  3 snd_seq,snd_seq_midi,snd_rawmidi
    snd_timer              36864  2 snd_seq,snd_pcm
    sparse_keymap          16384  1 toshiba_acpi
    sysfillrect            16384  1 drm_kms_helper
    industrialio           73728  1 toshiba_acpi
    sysimgblt              16384  1 drm_kms_helper
    snd                    86016  19 snd_hda_codec_generic,snd_seq,snd_hda_codec_conexant,snd_seq_device,snd_hda_codec_hdmi,snd_hwdep,snd_hda_intel,snd_hda_codec,snd_timer,snd_pcm,snd_rawmidi
    mei_me                 40960  0
    mei                   102400  1 mei_me
    lpc_ich                24576  0
    soundcore              16384  1 snd
    toshiba_bluetooth      20480  0
    acpi_pad              184320  0
    mac_hid                16384  0
    dw_dmac                16384  0
    dw_dmac_core           28672  1 dw_dmac
    sch_fq_codel           20480  2
    parport_pc             40960  0
    ppdev                  24576  0
    lp                     20480  0
    parport                53248  3 parport_pc,lp,ppdev
    ip_tables              32768  0
    x_tables               40960  1 ip_tables
    autofs4                45056  2
    hid_generic            16384  0
    usbhid                 53248  0
    hid                   131072  2 usbhid,hid_generic
    rtsx_pci_sdmmc         28672  0
    ahci                   40960  2
    r8169                  81920  0
    psmouse               151552  0
    libahci                32768  1 ahci
    realtek                20480  1
    rtsx_pci               69632  2 rtsx_pci_sdmmc,rtsx_pci_ms
    wmi                    32768  2 toshiba_acpi,wmi_bmof
    video                  49152  2 toshiba_acpi,i915
    lsusb output:
    Code:
    Bus 001 Device 002: ID 8087:8000 Intel Corp. 
    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
    Bus 002 Device 005: ID 13d3:5652 IMC Networks 
    Bus 002 Device 004: ID 8087:07dc Intel Corp. 
    Bus 002 Device 006: ID 148f:5372 Ralink Technology, Corp. RT5372 Wireless Adapter
    Bus 002 Device 002: ID 062a:5918 Creative Labs 
    Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    iwconfig output:
    Code:
    wlx9cefd5fcfa42  IEEE 802.11  ESSID:off/any  
              Mode:Managed  Access Point: Not-Associated   Tx-Power=0 dBm   
              Retry short  long limit:2   RTS thr:off   Fragment thr:off
              Power Management:off
              
    lo        no wireless extensions.
    
    enp8s0    no wireless extensions.
    
    wlp7s0    IEEE 802.11  ESSID:off/any  
              Mode:Managed  Access Point: Not-Associated   Tx-Power=off   
              Retry short limit:7   RTS thr:off   Fragment thr:off
              Power Management:on

  2. #2
    Join Date
    Mar 2010
    Location
    Squidbilly-Land
    Beans
    19,784
    Distro
    Ubuntu Mate 16.04 Xenial Xerus

    Re: New linux user coming from windows trying to get wi-fi working

    First things first.
    https://github.com/UbuntuForums/
    Run the wireless-info script and provide the output.

  3. #3
    Join Date
    Mar 2020
    Beans
    3

    Re: New linux user coming from windows trying to get wi-fi working

    Here's the result: wireless-info.tar.gz

  4. #4
    Join Date
    Aug 2005
    Location
    South Carolina, USA
    Beans
    25,237
    Distro
    Ubuntu 20.04 Focal Fossa

    Re: New linux user coming from windows trying to get wi-fi working

    I wouldn't suggest a Ralink USB device to get your wireless working in preference to the usually reliable Intel.

    This is apparently the entire fault with the Intel:

    2: phy0: Wireless LAN
    Soft blocked: no
    Hard blocked: yes
    In this context, 'hard blocked' suggests that the wireless switch or key combination is set to disable the wireless radio. The message log even confirms it:
    iwlwifi 0000:07:00.0: RF_KILL bit toggled to disable radio.
    Please detach the USB, find the switch or key combination, perhaps, but not always Fn+F2, and switch it!
    "Oh, Ubuntu, you are my favorite Linux-based operating system" --Dr. Sheldon Cooper, Ph.D., Sc.D.

  5. #5
    Join Date
    Mar 2020
    Beans
    3

    Re: New linux user coming from windows trying to get wi-fi working

    Looks like the key combo didn't work and this model doesn't include a physical switch, but your information set me on the right path. It appears that it's pretty common for Toshiba's to need to do a power reset (removing battery and holding down power button for 30 seconds) to unset that flag when Linux is loaded onto it. I tried looking for other solutions first, but this appeared to be the only option. After performing the reset, the hard block was removed and I have Wi-Fi access Thank you so much to TheFu for getting me started and Chili555 for helping me decipher those logs! Off to enjoy my old laptop's new lease on life.

  6. #6
    Join Date
    Mar 2020
    Beans
    11

    Re: New linux user coming from windows trying to get wi-fi working

    At my Ubuntu beginning, I also faced the wireless-connectivility problem,
    so I did retrieve a lot, spent much time.

    But fortunately I could found out that the cause is just a physical switch.

    What a simple solution!

    As the machine was my father's PC, so I had not known such switch exist!

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