Problem with Network 19.10

[vladansusnjar1997]

i can connect to the internet with my phone (phone hotspot), but i can't connect to the home internet. when i try to connect to home internet, it just spins ... (internet wlan logo with three dots) and (it works normally with the cable)

[CelticWarrior]

Welcome.

We need to know your WiFi hardware (presumably this question is only about the WiFi).
Is it an internal WiFi card? Please open a terminal, run the following command and post back the results:

lspci -knn | grep Net -A3

If using an USB dongle please post the relevant line of

lsusb

(Both commands list hardware in the respective bus, the first is targeted)

[vladansusnjar1997]

03:00.0 Network controller [0280]: Qualcomm Atheros QCA9377 802.11ac Wireless Network Adapter [168c:0042] (rev 31)
Subsystem: Foxconn International, Inc. QCA9377 802.11ac Wireless Network Adapter [105b:e0a1]
Kernel driver in use: ath10k_pci
Kernel modules: ath10k_pci, wl
04:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTL8411B PCI Express Card Reader [10ec:5287] (rev 01)

[CelticWarrior]

Your WiFi card should be correctly supported in Ubuntu 19.10. But it can have issues with firmware. Let's check. Please run

dmesg | grep ath10k

If you find a line similar to

Direct firmware load for (...) failed   with error -2

please run before anything else

sudo apt install --reinstall linux-firmware

[vladansusnjar1997]

[ 7.485876] ath10k_pci 0000:03:00.0: pci irq msi oper_irq_mode 2 irq_mode 0 reset_mode 0
[ 7.760062] ath10k_pci 0000:03:00.0: qca9377 hw1.1 target 0x05020001 chip_id 0x003821ff sub 105b:e0a1
[ 7.760064] ath10k_pci 0000:03:00.0: kconfig debug 0 debugfs 1 tracing 1 dfs 0 testmode 0
[ 7.760618] ath10k_pci 0000:03:00.0: firmware ver WLAN.TF.2.1-00021-QCARMSWP-1 api 6 features wowlan,ignore-otp crc32 42e41877
[ 7.871323] ath10k_pci 0000:03:00.0: board_file api 2 bmi_id N/A crc32 8aedfa4a
[ 7.946669] ath10k_pci 0000:03:00.0: unsupported HTC service id: 1536
[ 7.964959] ath10k_pci 0000:03:00.0: htt-ver 3.56 wmi-op 4 htt-op 3 cal otp max-sta 32 raw 0 hwcrypto 1
[ 8.091286] ath10k_pci 0000:03:00.0 wlp3s0: renamed from wlan0
[ 730.088741] ath10k_pci 0000:03:00.0: unsupported HTC service id: 1536
[ 1193.578971] ath10k_pci 0000:03:00.0: unsupported HTC service id: 1536
[ 1731.112743] ath10k_pci 0000:03:00.0: unsupported HTC service id: 1536
[ 2806.911942] ath10k_pci 0000:03:00.0: unsupported HTC service id: 1536

i cant find this line, can you help me , what now ?

[CelticWarrior]

It seems there's nothing wrong with it, at least not something I could spot.

Have you tried in other networks? If the problem is only with yours I would check the router.


And, of course, using an alternative connection, make sure your system is fully updated.