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Thread: Upgraded to 19.10, stuck on purple screen, no way to pass even with cd/usb boot

  1. #1
    Join Date
    Feb 2011
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    4

    Upgraded to 19.10, stuck on purple screen, no way to pass even with cd/usb boot

    Hi all,

    I have recently upgraded to 19.10 and am now totally stuck. Not only can I not get past the purple screen with flashing dots, I cannot even get into boot mode with any of the 100s of key combinations at start time, nor can I boot with a CD or live-USB. Any hints how I can get my machine back in any way, shape, or form would be much appreciated. I've never had this level of disaster upgrading in my 30 years of Linux. Thanks in advance.

  2. #2
    Join Date
    Jun 2014
    Beans
    5,897

    Re: Upgraded to 19.10, stuck on purple screen, no way to pass even with cd/usb boot

    When you upgraded from 19.04, did you have any problems with the upgrade; warning or error messages? If so, post them. Are you not able to access the BIOS on the machine so that you can boot from a 'live' usb? Post hardware (computer) manufacturer name.

  3. #3
    Join Date
    Feb 2011
    Beans
    4

    Re: Upgraded to 19.10, stuck on purple screen, no way to pass even with cd/usb boot

    No errors during upgrade and everything seemed to go smoothly. There is no way to bypass Ubuntu purple screen it seems and I just cannot get into BIOS with any normal key combinations (tried several). I would happily reinstall if I can get into the bios.

    It is a 5 year old HP Pavilion desktop with AMD processor. I can post more once I get home if needed but I'd say it is a typical machine. Thanks for the help.

  4. #4
    Join Date
    May 2013
    Location
    Galiza
    Beans
    1,581
    Distro
    Ubuntu

    Re: Upgraded to 19.10, stuck on purple screen, no way to pass even with cd/usb boot

    New HP (with UEFI) typically respond to (spamming) ESC right after powering on. Then you should see a menu with, among others options, F9 to select the one time boot menu and F10 to access UEFI settings (you don't actually have BIOS and that distinction matters when installing OSes, Ubuntu or Windows).

  5. #5
    Join Date
    Feb 2011
    Beans
    4

    Re: Upgraded to 19.10, stuck on purple screen, no way to pass even with cd/usb boot

    I used to be able to get into BIOS (with ESC) up until this upgrade. Had it dualboot Windows earlier before I went pure Linux and then this upgrade now blocks everything it seems with that purple screen with blinking dots.

  6. #6
    Join Date
    May 2013
    Location
    Galiza
    Beans
    1,581
    Distro
    Ubuntu

    Re: Upgraded to 19.10, stuck on purple screen, no way to pass even with cd/usb boot

    No, it doesn't.

    Accessing BIOS/UEFI isn't related to installed OSes. It happens before the OS starts to load. New UEFI features such as Fast Boot make it harder but not impossible, it just needs you to be faster, like one finger powering on, another immediately spamming ESC (or whatever key is mentioned in the users' manual). But if you can't do it fast enough, you can disconnect the boot drive and then you will. First thing to do is disable Fast Boot, of course. After that reconnect the drive and try booting from USB, backup and reinstall from scratch, preferably in UEFI mode.

  7. #7
    Join Date
    Mar 2011
    Location
    U.K.
    Beans
    Hidden!
    Distro
    Ubuntu 18.04 Bionic Beaver

    Re: Upgraded to 19.10, stuck on purple screen, no way to pass even with cd/usb boot

    I changed over to using rEFInd to complement the standard GRUB system in UEFI mode.

    $ sudo apt-add-repository ppa:rodsmith/refind
    $ sudo apt-get update
    $ sudo apt-get install refind

    This installs this file system.

    /boot/efi/EFI/refind/

    Now in that folder you can customise further by tweaking settings refind.conf, for example adding a delay.

    Further references.

  8. #8
    Join Date
    Feb 2011
    Beans
    4

    Re: Upgraded to 19.10, stuck on purple screen, no way to pass even with cd/usb boot

    I will try disconnectiing the boot-device. Thank you.

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