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Thread: HP Envy 5540 printer scanner problem

  1. #1
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    Feb 2015
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    HP Envy 5540 printer scanner problem

    Hi group,

    Two weeks after installing Ubuntu 18.04 onto my Acer Aspire V laptop, everything works with the exception of Simplescan.
    It fails to detect my HP Envy 5540 printer/scanner.

    Strangely the printer works just fine.
    Any suggestions?

    Phil
    Ubuntu 18.04 Acer Aspire V CPU 1.6 8 Gb RAM 1Tb

  2. #2
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    Re: HP Envy 5540 printer scanner problem

    Please post what you get for
    Code:
    avahi-browse -rt _ipp._tcp
    Code:
    avahi-browse -rt _uscan._tcp
    with the printer on the network.
    Last edited by brian_p; March 1st, 2020 at 04:49 PM. Reason: Provided essential information.
    Brian.

  3. #3
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    Re: HP Envy 5540 printer scanner problem

    Did you install hp-lip?

  4. #4
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    Xubuntu 20.04 Focal Fossa

    Re: HP Envy 5540 printer scanner problem

    Does the printer connect over network or USB?

    I have an Envy 4270 printer scanner which is network connected only and is found by all three machines in our house, printing and scanning faultlessly.
    The printer uses a static IP address set using the router setup's "Reserved Devices" dialogue, and all our *ubuntu machines find it with no action on our part.

    I do have hplip installed along with hplip-gui, but I'm not sure if that is really needed; it just makes activities easier, such as cleaning the inkjet cartridges.

  5. #5
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    Re: HP Envy 5540 printer scanner problem

    First snippet of code gave this.

    + wlp4s0 IPv6 ENVY 5540 series Internet Printer local
    + wlp4s0 IPv4 ENVY 5540 series Internet Printer local
    = wlp4s0 IPv4 ENVY 5540 series Internet Printer local
    hostname = [HPFC3FDBC69071.local]
    address = [192.168.0.16]
    port = [631]
    txt = ["Scan=T" "Duplex=T" "Color=T" "UUID=1c852a4d-b800-1f08-abcd-fc3fdbc69071" "Fax=F" "TLS=1.2" "note=" "adminurl=http://HPFC3FDBC69071.local./#hId-pgAirPrint" "mac=fc:3f:db:c6:90:71" "priority=20" "usb_MDL=ENVY 5540 series" "usb_MFG=HP" "product=(HP ENVY 5540 series)" "ty=ENVY 5540 series" "URF=CP1,MT1-2-8-9-10-11,PQ3-4-5,RS300-600,SRGB24,OB9,OFU0,W8-16,DEVW8-16,DEVRGB24-48,ADOBERGB24-48,DM3,IS1-7,V1.4" "kind=document,envelope,photo,postcard" "PaperMax=legal-A4" "rp=ipp/print" "pdl=application/vnd.hp-PCL,image/jpeg,application/PCLm,image/urf,image/pwg-raster" "qtotal=1" "txtvers=1"]
    = wlp4s0 IPv6 ENVY 5540 series Internet Printer local
    hostname = [HPFC3FDBC69071.local]
    address = [192.168.0.16]
    port = [631]
    txt = ["Scan=T" "Duplex=T" "Color=T" "UUID=1c852a4d-b800-1f08-abcd-fc3fdbc69071" "Fax=F" "TLS=1.2" "note=" "adminurl=http://HPFC3FDBC69071.local./#hId-pgAirPrint" "mac=fc:3f:db:c6:90:71" "priority=20" "usb_MDL=ENVY 5540 series" "usb_MFG=HP" "product=(HP ENVY 5540 series)" "ty=ENVY 5540 series" "URF=CP1,MT1-2-8-9-10-11,PQ3-4-5,RS300-600,SRGB24,OB9,OFU0,W8-16,DEVW8-16,DEVRGB24-48,ADOBERGB24-48,DM3,IS1-7,V1.4" "kind=document,envelope,photo,postcard" "PaperMax=legal-A4" "rp=ipp/print" "pdl=application/vnd.hp-PCL,image/jpeg,application/PCLm,image/urf,image/pwg-raster" "qtotal=1" "txtvers=1"]


    Second snippet gave this

    + wlp4s0 IPv4 ENVY 5540 series _uscan._tcp local
    = wlp4s0 IPv4 ENVY 5540 series _uscan._tcp local
    hostname = [HPFC3FDBC69071.local]
    address = [192.168.0.16]
    port = [8080]
    txt = ["duplex=F" "is=platen" "cs=binary,color,grayscale" "rs=eSCL" "representation=images/printer.png" "UUID=1c852a4d-b800-1f08-abcd-fc3fdbc69071" "note=" "adminurl=http://HPFC3FDBC69071.local." "ty=ENVY 5540 series" "pdl=application/octet-stream,application/pdf,image/jpeg" "vers=2.5" "txtvers=1"]
    + wlp4s0 IPv6 ENVY 5540 series _uscan._tcp local
    = wlp4s0 IPv6 ENVY 5540 series _uscan._tcp local
    hostname = [HPFC3FDBC69071.local]
    address = [192.168.0.16]
    port = [8080]
    txt = ["duplex=F" "is=platen" "cs=binary,color,grayscale" "rs=eSCL" "representation=images/printer.png" "UUID=1c852a4d-b800-1f08-abcd-fc3fdbc69071" "note=" "adminurl=http://HPFC3FDBC69071.local." "ty=ENVY 5540 series" "pdl=application/octet-stream,application/pdf,image/jpeg" "vers=2.5" "txtvers=1"]


    Thanks for helping me.
    Ubuntu 18.04 Acer Aspire V CPU 1.6 8 Gb RAM 1Tb

  6. #6
    Join Date
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    Re: HP Envy 5540 printer scanner problem

    Getting an output from avahi-browse -rt _uscan._tcp indicates your device supports the eSCL protocol. Scanning can take place without having to rely on a vendor driver such as libsane-hpaio. Read

    https://github.com/alexpevzner/sane-airscan

    then go to

    https://software.opensuse.org//downl...e=sane-airscan

    and download a suitable file, or use the provided repository.

    Assuming it gets downloaded to the Downloads directory, I would do

    Code:
    cd Downloads
    Code:
    sudo apt install ./DOWNLOADED_FILE_NAME
    Then I would check for the sane-airscan backend being found with

    scanimage -L

    and, if it is, run

    Code:
    simple-scan
    or

    Code:
    xsane
    Brian.

  7. #7
    Join Date
    Feb 2015
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    59

    Re: HP Envy 5540 printer scanner problem

    Huge thanks. It works now.
    I did get stuck on this bit https://software.opensuse.org//downl...e=sane-airscan

    and download a suitable file, or use the provided repository.

    It downloaded a zip file....which contained about a dozen files with no indication as to which chould be installed but it doesn't matter because the last two snippets of code showed that everything works.

    Now everything is working.

    Big thanks
    Phil
    Ubuntu 18.04 Acer Aspire V CPU 1.6 8 Gb RAM 1Tb

  8. #8
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    Re: HP Envy 5540 printer scanner problem

    Quote Originally Posted by Philip_Edwards View Post
    Huge thanks. It works now.
    Excellent.

    did get stuck on this bit https://software.opensuse.org//downl...e=sane-airscan

    and download a suitable file, or use the provided repository.

    It downloaded a zip file....which contained about a dozen files with no indication as to which chould be installed but it doesn't matter because the last two snippets of code showed that everything works.


    I thought that would be an easy bit! Ubuntu is offered and you wanted to Grab binary packages directly and go for xUbuntu 18.04. Never mind.

    Now everything is working.

    Big thanks
    Phil
    Note that if you changed your device to a modern Brother, Epson or Canon MFD, sane-airscan should continue to work. No more driver installation for you. You can actually do the same for printing, but that is a different story: https://wiki.debian.org/CUPSDriverlessPrinting. (Then you could remove HPLIP from the system).
    Brian.

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