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Thread: Lubuntu 18.04 64 bit random crash on hp stream 13

  1. #1
    Join Date
    Dec 2009
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    Lubuntu 18.04 64 bit random crash on hp stream 13

    Hi,
    I installed lubuntu 18.04 64 bit updated to the latest version with kernel 5.0.0-37-generic. The notebook has some problems that I can't detect. If I open demanding applications like brave browsers or firefox, it slows down, then it crashes and I am forced to turn it off by the power button. Other times it works for a few minutes.
    I tried to do a memtest and it was passed successfully without any error. I can't understand what it could depend on.

    I manually installed the driver of the wireless adapter RTL8723BE by following a thread on ubuntu forum.
    Any idea?

    Code:
    sudo lshw
    mattia-hp-stream            
        description: Notebook
        product: HP Stream Notebook PC 13 (N8J59EA#ABZ)
        vendor: HP
        version: Type1ProductConfigId
        serial: 
        width: 64 bits
        capabilities: smbios-2.8 dmi-2.8 smp vsyscall32
         configuration: boot=normal chassis=notebook family=103C_5335KV G=N  L=CON B=HP S=STR X=Null sku=N8J59EA#ABZ  uuid=35434436-3133-354B-4C33-334B33314435
      *-core
           description: Motherboard
           product: 817D
           vendor: HP
           physical id: 0
           version: 39.13
           serial: PFLJQ028J191DQ
           slot: Type2 - Board Chassis Location
         *-firmware
              description: BIOS
              vendor: Insyde
              physical id: 0
              version: F.1E
              date: 07/26/2016
              size: 64KiB
              capacity: 3008KiB
               capabilities: pci upgrade shadowing cdboot bootselect edd  int9keyboard int14serial int17printer int10video acpi usb zipboot  biosbootspecification netboot uefi
         *-cpu
              description: CPU
              product: Intel(R) Celeron(R) CPU  N3050  @ 1.60GHz
              vendor: Intel Corp.
              physical id: 4
              bus info: cpu@0
              version: Intel(R) Celeron(R) CPU  N3050  @ 1.60GHz
              serial: To Be Filled By O.E.M.
              slot: CHV
              size: 1427MHz
              capacity: 2160MHz
              width: 64 bits
              clock: 83MHz
               capabilities: x86-64 fpu fpu_exception wp vme de pse tsc msr  pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx  fxsr sse sse2 ss ht tm pbe syscall nx rdtscp constant_tsc arch_perfmon  pebs bts rep_good nopl xtopology tsc_reliable nonstop_tsc cpuid  aperfmperf tsc_known_freq pni pclmulqdq dtes64 monitor ds_cpl vmx est  tm2 ssse3 cx16 xtpr pdcm sse4_1 sse4_2 movbe popcnt tsc_deadline_timer  aes rdrand lahf_lm 3dnowprefetch epb pti ibrs ibpb stibp tpr_shadow vnmi  flexpriority ept vpid tsc_adjust smep erms dtherm ida arat md_clear  cpufreq
              configuration: cores=2 enabledcores=2 threads=2
            *-cache:0
                 description: L1 cache
                 physical id: 6
                 slot: L1 Cache
                 size: 32KiB
                 capacity: 32KiB
                 capabilities: synchronous internal write-back instruction
                 configuration: level=1
            *-cache:1
                 description: L2 cache
                 physical id: 7
                 slot: L2 Cache
                 size: 1MiB
                 capacity: 1MiB
                 capabilities: synchronous internal write-back unified
                 configuration: level=2
         *-cache
              description: L1 cache
              physical id: 5
              slot: L1 Cache
              size: 24KiB
              capacity: 24KiB
              capabilities: synchronous internal write-back data
              configuration: level=1
         *-memory
              description: System Memory
              physical id: 25
              slot: System board or motherboard
              size: 2GiB
            *-bank:0
                 description: Row of chips DDR3 Synchronous 1600 MHz (0,6 ns)
                 vendor: Hynix
                 physical id: 0
                 serial: Not Available
                 slot: Top - on board
                 size: 2GiB
                 width: 8 bits
                 clock: 1600MHz (0.6ns)
            *-bank:1
                 description: Row of chips DDR Synchronous [empty]
                 physical id: 1
                 slot: Top - on board
         *-pci
              description: Host bridge
              product: Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series SoC Transaction Register
              vendor: Intel Corporation
              physical id: 100
              bus info: pci@0000:00:00.0
              version: 21
              width: 32 bits
              clock: 33MHz
              configuration: driver=iosf_mbi_pci
              resources: irq:0
            *-display
                 description: VGA compatible controller
                 product: Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Integrated Graphics Controller
                 vendor: Intel Corporation
                 physical id: 2
                 bus info: pci@0000:00:02.0
                 version: 21
                 width: 64 bits
                 clock: 33MHz
                 capabilities: pm msi vga_controller bus_master cap_list rom
                 configuration: driver=i915 latency=0
                 resources: irq:120 memory:90000000-90ffffff memory:80000000-8fffffff ioport:2000(size=64) memory:c0000-dffff
            *-generic:0
                 description: Signal processing controller
                 product: Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Power Management Controller
                 vendor: Intel Corporation
                 physical id: b
                 bus info: pci@0000:00:0b.0
                 version: 21
                 width: 64 bits
                 clock: 33MHz
                 capabilities: msi pm bus_master cap_list
                 configuration: driver=proc_thermal latency=0
                 resources: irq:118 memory:91414000-91414fff
            *-usb
                 description: USB controller
                 product: Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series USB xHCI Controller
                 vendor: Intel Corporation
                 physical id: 14
                 bus info: pci@0000:00:14.0
                 version: 21
                 width: 64 bits
                 clock: 33MHz
                 capabilities: pm msi xhci bus_master cap_list
                 configuration: driver=xhci_hcd latency=0
                 resources: irq:115 memory:91400000-9140ffff
               *-usbhost:0
                    product: xHCI Host Controller
                    vendor: Linux 5.0.0-37-generic xhci-hcd
                    physical id: 0
                    bus info: usb@1
                    logical name: usb1
                    version: 5.00
                    capabilities: usb-2.00
                    configuration: driver=hub slots=7 speed=480Mbit/s
                  *-usb:0
                       description: Video
                       product: HP Truevision HD
                       vendor: Sonix Technology Co., Ltd.
                       physical id: 3
                       bus info: usb@1:3
                       version: 1.03
                       capabilities: usb-2.00
                       configuration: driver=uvcvideo maxpower=500mA speed=480Mbit/s
                  *-usb:1
                       description: USB hub
                       product: USB2.0 Hub
                       vendor: Genesys Logic, Inc.
                       physical id: 4
                       bus info: usb@1:4
                       version: 88.31
                       capabilities: usb-2.00
                       configuration: driver=hub maxpower=100mA slots=4 speed=480Mbit/s
                     *-usb
                          description: Bluetooth wireless interface
                          product: Bluetooth Radio
                          vendor: Realtek
                          physical id: 3
                          bus info: usb@1:4.3
                          version: 2.00
                          serial: 00e04c000001
                          capabilities: bluetooth usb-2.10
                          configuration: driver=btusb maxpower=500mA speed=12Mbit/s
               *-usbhost:1
                    product: xHCI Host Controller
                    vendor: Linux 5.0.0-37-generic xhci-hcd
                    physical id: 1
                    bus info: usb@2
                    logical name: usb2
                    version: 5.00
                    capabilities: usb-3.00
                    configuration: driver=hub slots=6 speed=5000Mbit/s
            *-generic:1
                 description: Encryption controller
                 product: Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Trusted Execution Engine
                 vendor: Intel Corporation
                 physical id: 1a
                 bus info: pci@0000:00:1a.0
                 version: 21
                 width: 32 bits
                 clock: 33MHz
                 capabilities: pm msi bus_master cap_list
                 configuration: driver=mei_txe latency=0
                 resources: irq:119 memory:91300000-913fffff memory:91200000-912fffff
            *-multimedia
                 description: Audio device
                 product: Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series High Definition Audio Controller
                 vendor: Intel Corporation
                 physical id: 1b
                 bus info: pci@0000:00:1b.0
                 version: 21
                 width: 64 bits
                 clock: 33MHz
                 capabilities: pm msi bus_master cap_list
                 configuration: driver=snd_hda_intel latency=0
                 resources: irq:121 memory:91410000-91413fff
            *-pci:0
                 description: PCI bridge
                 product: Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCI Express Port #1
                 vendor: Intel Corporation
                 physical id: 1c
                 bus info: pci@0000:00:1c.0
                 version: 21
                 width: 32 bits
                 clock: 33MHz
                 capabilities: pci pciexpress msi pm normal_decode bus_master cap_list
                 configuration: driver=pcieport
                 resources: irq:16 memory:91100000-911fffff
               *-generic
                    description: Unassigned class
                    product: RTS5229 PCI Express Card Reader
                    vendor: Realtek Semiconductor Co., Ltd.
                    physical id: 0
                    bus info: pci@0000:01:00.0
                    version: 01
                    width: 32 bits
                    clock: 33MHz
                    capabilities: pm msi pciexpress bus_master cap_list
                    configuration: driver=rtsx_pci latency=0
                    resources: irq:116 memory:91100000-91100fff
            *-pci:1
                 description: PCI bridge
                 product: Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCI Express Port #4
                 vendor: Intel Corporation
                 physical id: 1c.3
                 bus info: pci@0000:00:1c.3
                 version: 21
                 width: 32 bits
                 clock: 33MHz
                 capabilities: pci pciexpress msi pm normal_decode bus_master cap_list
                 configuration: driver=pcieport
                 resources: irq:19 ioport:1000(size=4096) memory:91000000-910fffff
               *-network
                    description: Wireless interface
                    product: RTL8723BE PCIe Wireless Network Adapter
                    vendor: Realtek Semiconductor Co., Ltd.
                    physical id: 0
                    bus info: pci@0000:02:00.0
                    logical name: wlo1
                    version: 00
                    serial: 68:14:01:0f:9c:89
                    width: 64 bits
                    clock: 33MHz
                    capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless
                     configuration: broadcast=yes driver=rtl8723be  driverversion=5.0.0-37-generic firmware=N/A ip=10.0.1.252 latency=0  link=yes multicast=yes wireless=IEEE 802.11
                    resources: irq:19 ioport:1000(size=256) memory:91000000-91003fff
            *-isa
                 description: ISA bridge
                 product: Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCU
                 vendor: Intel Corporation
                 physical id: 1f
                 bus info: pci@0000:00:1f.0
                 version: 21
                 width: 32 bits
                 clock: 33MHz
                 capabilities: isa bus_master cap_list
                 configuration: driver=lpc_ich latency=0
                 resources: irq:0
            *-serial UNCLAIMED
                 description: SMBus
                 product: Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx SMBus Controller
                 vendor: Intel Corporation
                 physical id: 1f.3
                 bus info: pci@0000:00:1f.3
                 version: 21
                 width: 32 bits
                 clock: 33MHz
                 capabilities: pm cap_list
                 configuration: latency=0
                 resources: memory:91415000-9141501f ioport:2040(size=32)
      *-battery
           product: ME03037
           vendor: 33342
           physical id: 1
           version: ManufDate
           serial: DummySerialNumber
           slot: Primary
           capacity: 37050mWh
           configuration: voltage=11,4V
      *-power UNCLAIMED
           description: OEM Define 1
           product: OEM Define 5
           vendor: OEM Define 2
           physical id: 2
           version: OEM Define 6
           serial: OEM Define 3
           capacity: 75mWh
    Last edited by erotavlas; 5 Days Ago at 02:30 PM.

  2. #2
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    Re: Lubuntu 18.04 64 bit random crash on hp stream 13

    Quote Originally Posted by erotavlas View Post
    If I open demanding applications like brave browsers or firefox, it slows down, then it crashes and I am forced to turn it off by the power button. Other times it works for a few minutes.
    That sounds like it's out of memory. You only have 2 GB and browsers, depending on which sites you're visiting and what scripts those sites are running, can use over 1 GB all by themselves. It doesn't look like you can add more RAM to that machine, so reducing memory usage is your only option. Browser extensions that prevent scripts from running might help somewhat.

  3. #3
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    Re: Lubuntu 18.04 64 bit random crash on hp stream 13

    Quote Originally Posted by CatKiller View Post
    That sounds like it's out of memory. You only have 2 GB and browsers, depending on which sites you're visiting and what scripts those sites are running, can use over 1 GB all by themselves. It doesn't look like you can add more RAM to that machine, so reducing memory usage is your only option. Browser extensions that prevent scripts from running might help somewhat.
    Thank you for your fast reply. I setup 2 GB of swap. I monitored with htop, the RAM is full whereas the system gets stuck even if the swap does not become full. In theory it just should slow down. Any idea?
    Last edited by erotavlas; 6 Days Ago at 02:33 PM.

  4. #4
    Join Date
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    Kubuntu 18.04 Bionic Beaver

    Re: Lubuntu 18.04 64 bit random crash on hp stream 13

    Quote Originally Posted by erotavlas View Post
    Thank you for your fast reply. I setup 2 GB of swap. I monitored with htop, the RAM is full whereas the system gets stuck even if the swap does not become full. In theory it just should slow down. Any idea?
    Linux really struggles with low memory situations, and knowing what to swap and when. It's an area of ongoing research. It's very difficult to find something that works for all the workloads that Linux is used for. Not getting in that situation is the only thing that will absolutely work. The OS itself is lightweight, it's the applications that are the issue. In particular, the hordes of unknown applications that get run by advertisers and websites when you visit webpages. You can control what you launch yourself, but they could be doing anything.
    None but ourselves can free our minds

  5. #5
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    Re: Lubuntu 18.04 64 bit random crash on hp stream 13

    If you can get into Firefox, try installing uBlock.

  6. #6
    Join Date
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    Re: Lubuntu 18.04 64 bit random crash on hp stream 13

    Quote Originally Posted by CatKiller View Post
    Linux really struggles with low memory situations, and knowing what to swap and when. It's an area of ongoing research. It's very difficult to find something that works for all the workloads that Linux is used for. Not getting in that situation is the only thing that will absolutely work. The OS itself is lightweight, it's the applications that are the issue. In particular, the hordes of unknown applications that get run by advertisers and websites when you visit webpages. You can control what you launch yourself, but they could be doing anything.
    I solved by installing lubuntu 19.10 64 bit. So it was something related to the kernel or to the desktop environment.

  7. #7
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    Re: Lubuntu 18.04 64 bit random crash on hp stream 13

    Quote Originally Posted by erotavlas View Post
    I solved by installing lubuntu 19.10 64 bit. So it was something related to the kernel or to the desktop environment.
    Kernel is the same but the DE in Lubuntu is much lighter so yes, that's the difference. It's the right choice for so little RAM.

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