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Thread: Ethernet connection not working on my Acers Predator

  1. #1
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    Ethernet connection not working on my Acers Predator

    Hi all, I have a couple of Acer Predator with Ubuntu 16 installed on them and I can't make the ethernet connection work. Here are a couple of command-line outputs:

    ~$ sudo lshw -C network
    *-network
    description: Wireless interface
    product: Wireless-AC 9560 [Jefferson Peak]
    vendor: Intel Corporation
    physical id: 14.3
    bus info: pci@0000:00:14.3
    logical name: wlp0s20f3
    version: 10
    serial: a8:6d:aa:e7:ca:d4
    width: 64 bits
    clock: 33MHz
    capabilities: pm msi pciexpress msix bus_master cap_list ethernet physical wireless
    configuration: broadcast=yes driver=iwlwifi driverversion=4.15.0-72-generic firmware=34.0.0 ip=192.168.68.114 latency=0 link=yes multicast=yes wireless=IEEE 802.11
    resources: irq:16 memory:c2418000-c241bfff
    *-network UNCLAIMED
    description: Ethernet controller
    product: Realtek Semiconductor Co., Ltd.
    vendor: Realtek Semiconductor Co., Ltd.
    physical id: 0
    bus info: pci@0000:40:00.0
    version: 03
    width: 64 bits
    clock: 33MHz
    capabilities: pm msi pciexpress msix vpd cap_list
    configuration: latency=0
    resources: ioport:3000(size=256) memory:c2200000-c220ffff memory:c2280000-c2283fff memory:c2210000-c227ffff memory:c2284000-c229ffff
    also
    lspci -nnk | grep -e 0200 -A2
    40:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. Device [10ec:3000] (rev 03)
    Subsystem: Acer Incorporated [ALI] Device [1025:132d]
    and for my kernel version

    ~$ uname -r
    4.15.0-72-generic
    Pls I will appreciate any help as this issue is driving me nuts. Cheers

    Nico.

  2. #2
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    Re: Ethernet connection not working on my Acers Predator

    Please show
    Code:
    lspci -nnk | grep -iA2 net
    lsmod
    dmesg | grep r8

  3. #3
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    Re: Ethernet connection not working on my Acers Predator

    "Oh, Ubuntu, you are my favorite Linux-based operating system" --Dr. Sheldon Cooper, Ph.D., Sc.D.

  4. #4
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    Re: Ethernet connection not working on my Acers Predator

    Here it goes:




    lspci -nnk | grep -iA2 net
    00:14.3 Network controller [0280]: Intel Corporation Wireless-AC 9560 [Jefferson Peak] [8086:a370] (rev 10)
    Subsystem: Bigfoot Networks, Inc. Device [1a56:1552]
    Kernel driver in use: iwlwifi
    Kernel modules: iwlwifi
    --
    40:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. Device [10ec:3000] (rev 03)
    Subsystem: Acer Incorporated [ALI] Device [1025:132d]
    lsmod
    Module Size Used by
    hid_generic 16384 0
    usbhid 53248 0
    nvidia_uvm 802816 0
    rfcomm 77824 2
    ccm 20480 3
    snd_hda_codec_hdmi 49152 1
    bnep 20480 2
    arc4 16384 2
    nls_iso8859_1 16384 1
    intel_rapl 20480 0
    x86_pkg_temp_thermal 16384 0
    intel_powerclamp 16384 0
    coretemp 16384 0
    nvidia_drm 45056 3
    nvidia_modeset 1093632 5 nvidia_drm
    joydev 24576 0
    hid_multitouch 20480 0
    snd_hda_codec_realtek 106496 1
    snd_hda_codec_generic 73728 1 snd_hda_codec_realtek
    iwlmvm 368640 0
    kvm_intel 217088 0
    snd_hda_intel 45056 5
    nvidia 18194432 200 nvidia_uvm,nvidia_modeset
    kvm 610304 1 kvm_intel
    mac80211 786432 1 iwlmvm
    snd_hda_codec 126976 4 snd_hda_codec_generic,snd_hda_codec_hdmi,snd_hda_i ntel,snd_hda_codec_realtek
    irqbypass 16384 1 kvm
    snd_hda_core 81920 5 snd_hda_codec_generic,snd_hda_codec_hdmi,snd_hda_i ntel,snd_hda_codec,snd_hda_codec_realtek
    crct10dif_pclmul 16384 0
    crc32_pclmul 16384 0
    snd_hwdep 20480 1 snd_hda_codec
    ghash_clmulni_intel 16384 0
    pcbc 16384 0
    snd_pcm 98304 4 snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec,snd _hda_core
    uvcvideo 86016 0
    drm_kms_helper 172032 1 nvidia_drm
    snd_seq_midi 16384 0
    videobuf2_vmalloc 16384 1 uvcvideo
    snd_seq_midi_event 16384 1 snd_seq_midi
    videobuf2_memops 16384 1 videobuf2_vmalloc
    videobuf2_v4l2 24576 1 uvcvideo
    drm 401408 6 drm_kms_helper,nvidia_drm
    snd_rawmidi 32768 1 snd_seq_midi
    aesni_intel 188416 2
    btusb 45056 0
    videobuf2_core 40960 2 videobuf2_v4l2,uvcvideo
    aes_x86_64 20480 1 aesni_intel
    btrtl 16384 1 btusb
    crypto_simd 16384 1 aesni_intel
    glue_helper 16384 1 aesni_intel
    snd_seq 65536 2 snd_seq_midi,snd_seq_midi_event
    cryptd 24576 3 crypto_simd,ghash_clmulni_intel,aesni_intel
    ipmi_devintf 20480 0
    btbcm 16384 1 btusb
    videodev 188416 3 videobuf2_core,videobuf2_v4l2,uvcvideo
    iwlwifi 290816 1 iwlmvm
    ipmi_msghandler 53248 2 ipmi_devintf,nvidia
    btintel 16384 1 btusb
    input_leds 16384 0
    snd_seq_device 16384 3 snd_seq,snd_seq_midi,snd_rawmidi
    intel_cstate 20480 0
    fb_sys_fops 16384 1 drm_kms_helper
    idma64 20480 0
    syscopyarea 16384 1 drm_kms_helper
    virt_dma 16384 1 idma64
    media 40960 2 videodev,uvcvideo
    snd_timer 32768 2 snd_seq,snd_pcm
    bluetooth 552960 31 btrtl,btintel,btbcm,bnep,btusb,rfcomm
    intel_rapl_perf 16384 0
    serio_raw 16384 0
    sysfillrect 16384 1 drm_kms_helper
    cfg80211 630784 3 iwlmvm,iwlwifi,mac80211
    acer_wmi 20480 0
    snd 81920 21 snd_hda_codec_generic,snd_seq,snd_seq_device,snd_h da_codec_hdmi,snd_hwdep,snd_hda_intel,snd_hda_code c,snd_hda_codec_realtek,snd_timer,snd_pcm,snd_rawm idi
    intel_wmi_thunderbolt 16384 0
    sysimgblt 16384 1 drm_kms_helper
    sparse_keymap 16384 1 acer_wmi
    ecdh_generic 24576 1 bluetooth
    wmi_bmof 16384 0
    mei_me 40960 0
    ucsi_acpi 16384 0
    intel_lpss_pci 20480 0
    soundcore 16384 1 snd
    typec_ucsi 28672 1 ucsi_acpi
    processor_thermal_device 16384 0
    typec 24576 1 typec_ucsi
    intel_lpss 16384 1 intel_lpss_pci
    mei 94208 1 mei_me
    intel_soc_dts_iosf 16384 1 processor_thermal_device
    shpchp 36864 0
    intel_pch_thermal 16384 0
    int3403_thermal 16384 0
    int340x_thermal_zone 16384 2 int3403_thermal,processor_thermal_device
    int3400_thermal 16384 0
    acpi_thermal_rel 16384 1 int3400_thermal
    mac_hid 16384 0
    acpi_pad 180224 0
    parport_pc 32768 0
    ppdev 20480 0
    lp 20480 0
    parport 49152 3 parport_pc,lp,ppdev
    autofs4 40960 2
    nvme 36864 0
    nvme_core 61440 5 nvme
    i2c_hid 24576 0
    hid 114688 4 i2c_hid,usbhid,hid_multitouch,hid_generic
    wmi 24576 3 intel_wmi_thunderbolt,acer_wmi,wmi_bmof
    video 45056 1 acer_wmi
    and
    dmesg | grep r8
    [ 0.000000] percpu: Embedded 45 pages/cpu s147456 r8192 d28672 u262144
    [ 0.000000] pcpu-alloc: s147456 r8192 d28672 u262144 alloc=1*2097152
    Thanks for the help.

  5. #5
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    Re: Ethernet connection not working on my Acers Predator

    Do you reckon it'll work even mine is r8192? Cheers.

  6. #6
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    Re: Ethernet connection not working on my Acers Predator

    It says:
    For current 2.5G cards with the chipsets 10EC: 8125 and 10EC: 3000 , the module can be subsequently installed via this HowTo.
    And you have:
    Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. Device [10ec:3000] (rev 03)
    So I reckon so.

    I don't have the card nor a 2.5 gHz connection, so I have no way to test, but I'd think so. I'm sure that praseodym will assist us if needed.
    "Oh, Ubuntu, you are my favorite Linux-based operating system" --Dr. Sheldon Cooper, Ph.D., Sc.D.

  7. #7
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    Re: Ethernet connection not working on my Acers Predator

    It worked, thanks again!

  8. #8
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    Re: Ethernet connection not working on my Acers Predator

    Quote Originally Posted by Nicolas_Castro View Post
    It worked, thanks again!
    Awesome! Please use thread tools to mark Solved. The searchers will appreciate it.
    "Oh, Ubuntu, you are my favorite Linux-based operating system" --Dr. Sheldon Cooper, Ph.D., Sc.D.

  9. #9
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    Re: Ethernet connection not working on my Acers Predator

    Quote Originally Posted by chili555 View Post
    ...I'm sure that praseodym will assist us if needed.
    Glad it worked

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