Can't get New Brother Laser printer/scanner to scan

[cybrsaylr]

Got a new Brother laser printer HL-L 2390DW.
Installed it with Windows 10 and it works fine.


Installed this Brother printer on my desktop running Ubuntu 18.04.3 LTS and it runs and copies documents fine using Firefox, Chrome and Vivaldi. It will copy documents fine but I can't get it to scan. Tried using Simple Scan which reports it can't fine any scan device.

Help?
What needs to be done to make the scan feature work?

[brian_p]

What does

dpkg -l libsane

give?

[cybrsaylr]

brian_p
It gives this:

$ dpkg -l libsane
Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend
|/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)
||/ Name Version Architecture Description
+++-==============-============-============-=================================
un libsane <none> <none> (no description available)

[cybrsaylr]

Don't understand what that terminal output means.

[brian_p]

A typo on my part. This is the corrected command:

dpkg -l libsane1

[The Cog]

I suspect that Brian is trying to find out wether libsane is installed, but I can't be sure. I don't know much (anything) about scanner drivers, excet that libsane is something to do with driving scanners. This command will reliably tell you whether libsane is installed, even with the minor name changes it has undergone. Posting the result of that might help people figure things out:

apt search libsane

It is better to use CODE tags than QUOTE tags when posting output like this. Much easier for others to read. You can change QUOTE to CODE in the quick reply, or if you click Go Advanced, you get a # button that directly inserts CODE tags.

[SeijiSensei]

Did you use the Driver Install Tool from the Brother website? That will reliably install the drivers your device needs. Enter your model number on this page to get the tool: https://www.brother-usa.com/brother-...iver-downloads

[cybrsaylr]

brain_p

Got this output:

~$ dpkg -l libsane1
Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend
|/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)
||/ Name           Version      Architecture Description
+++-==============-============-============-=================================
ii  libsane1:amd64 1.0.27-1~exp amd64        API library for scanners

The Cog

Got this output:

~$ apt search libsane
Sorting... Done
Full Text Search... Done
libghc-bindings-sane-dev/bionic 0.0.1-10build1 amd64
  FFI bindings to libsane

libghc-bindings-sane-doc/bionic,bionic 0.0.1-10build1 all
  FFI bindings to libsane

libghc-bindings-sane-prof/bionic 0.0.1-10build1 amd64
  FFI bindings to libsane

libreoffice/bionic-updates,bionic-security 1:6.0.7-0ubuntu0.18.04.10 amd64
  office productivity suite (metapackage)

libsane-common/bionic-updates,bionic-updates,now 1.0.27-1~experimental3ubuntu2.2 all [installed]
  API library for scanners -- documentation and support files

libsane-dev/bionic-updates,now 1.0.27-1~experimental3ubuntu2.2 amd64 [installed]
  API development library for scanners [development files]

libsane-extras/bionic 1.0.22.5 amd64
  API library for scanners -- extra backends

libsane-extras-common/bionic,bionic 1.0.22.5 all
  API library for scanners -- documentation and support files

libsane-extras-dev/bionic 1.0.22.5 amd64
  API development library for scanners [development files]

libsane-hpaio/bionic,now 3.17.10+repack0-5 amd64 [installed]
  HP SANE backend for multi-function peripherals

libsane1/bionic-updates,now 1.0.27-1~experimental3ubuntu2.2 amd64 [installed]
  API library for scanners

SeijiSensei

Went to the Driver Install Tool from the Brother website and am trying to figure out just what to do.
It appears simple but not really sure how to use it!

[brian_p]

Thanks. Just ensure your version is the most up-to-date. There has been a bug in libsane1 which affected many users.

[brian_p]

Please post what you get for

ls -l /usr/lib/sane/libsane-brother*

and

ls -l /usr/lib/x86_64-linux-gnu/sane/libsane-brother*