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Thread: Can't get New Brother Laser printer/scanner to scan

  1. #1
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    Question Can't get New Brother Laser printer/scanner to scan

    Got a new Brother laser printer HL-L 2390DW.
    Installed it with Windows 10 and it works fine.


    Installed this Brother printer on my desktop running Ubuntu 18.04.3 LTS and it runs and copies documents fine using Firefox, Chrome and Vivaldi. It will copy documents fine but I can't get it to scan. Tried using Simple Scan which reports it can't fine any scan device.

    Help?
    What needs to be done to make the scan feature work?
    Ubuntu 18.04.1 64bit Ext4 on a Dell Studio XPS Desktop Intel® Core™ i7-860 2.8GHz, 8GB DDR3 ram and Dual booting: Ubuntu 14.04 64bit Ext4 & 32bit Vista Home Premium, on a Toshiba laptop dual core AMD Turion 64, 2.0 GHz, 4GB ram.

  2. #2
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    Re: Can't get New Brother Laser printer/scanner to scan

    What does
    Code:
    dpkg -l libsane
    give?
    Brian.

  3. #3
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    Re: Can't get New Brother Laser printer/scanner to scan

    brian_p
    It gives this:
    $ dpkg -l libsane
    Desired=Unknown/Install/Remove/Purge/Hold
    | Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend
    |/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)
    ||/ Name Version Architecture Description
    +++-==============-============-============-=================================
    un libsane <none> <none> (no description available)
    Ubuntu 18.04.1 64bit Ext4 on a Dell Studio XPS Desktop Intel® Core™ i7-860 2.8GHz, 8GB DDR3 ram and Dual booting: Ubuntu 14.04 64bit Ext4 & 32bit Vista Home Premium, on a Toshiba laptop dual core AMD Turion 64, 2.0 GHz, 4GB ram.

  4. #4
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    Re: Can't get New Brother Laser printer/scanner to scan

    Don't understand what that terminal output means.
    Ubuntu 18.04.1 64bit Ext4 on a Dell Studio XPS Desktop Intel® Core™ i7-860 2.8GHz, 8GB DDR3 ram and Dual booting: Ubuntu 14.04 64bit Ext4 & 32bit Vista Home Premium, on a Toshiba laptop dual core AMD Turion 64, 2.0 GHz, 4GB ram.

  5. #5
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    Re: Can't get New Brother Laser printer/scanner to scan

    A typo on my part. This is the corrected command:
    Code:
    dpkg -l libsane1
    Brian.

  6. #6
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    Re: Can't get New Brother Laser printer/scanner to scan

    I suspect that Brian is trying to find out wether libsane is installed, but I can't be sure. I don't know much (anything) about scanner drivers, excet that libsane is something to do with driving scanners. This command will reliably tell you whether libsane is installed, even with the minor name changes it has undergone. Posting the result of that might help people figure things out:
    Code:
    apt search libsane
    It is better to use CODE tags than QUOTE tags when posting output like this. Much easier for others to read. You can change QUOTE to CODE in the quick reply, or if you click Go Advanced, you get a # button that directly inserts CODE tags.

  7. #7
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    Re: Can't get New Brother Laser printer/scanner to scan

    Did you use the Driver Install Tool from the Brother website? That will reliably install the drivers your device needs. Enter your model number on this page to get the tool: https://www.brother-usa.com/brother-...iver-downloads
    If you ask for help, do not abandon your request. Please have the courtesy to check for responses and thank the people who helped you.

    Blog · Linode System Administration Guides · Android Apps for Ubuntu Users

  8. #8
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    brain_p

    Got this output:

    Code:
    ~$ dpkg -l libsane1
    Desired=Unknown/Install/Remove/Purge/Hold
    | Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend
    |/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)
    ||/ Name           Version      Architecture Description
    +++-==============-============-============-=================================
    ii  libsane1:amd64 1.0.27-1~exp amd64        API library for scanners
    The Cog

    Got this output:

    Code:
    ~$ apt search libsane
    Sorting... Done
    Full Text Search... Done
    libghc-bindings-sane-dev/bionic 0.0.1-10build1 amd64
      FFI bindings to libsane
    
    libghc-bindings-sane-doc/bionic,bionic 0.0.1-10build1 all
      FFI bindings to libsane
    
    libghc-bindings-sane-prof/bionic 0.0.1-10build1 amd64
      FFI bindings to libsane
    
    libreoffice/bionic-updates,bionic-security 1:6.0.7-0ubuntu0.18.04.10 amd64
      office productivity suite (metapackage)
    
    libsane-common/bionic-updates,bionic-updates,now 1.0.27-1~experimental3ubuntu2.2 all [installed]
      API library for scanners -- documentation and support files
    
    libsane-dev/bionic-updates,now 1.0.27-1~experimental3ubuntu2.2 amd64 [installed]
      API development library for scanners [development files]
    
    libsane-extras/bionic 1.0.22.5 amd64
      API library for scanners -- extra backends
    
    libsane-extras-common/bionic,bionic 1.0.22.5 all
      API library for scanners -- documentation and support files
    
    libsane-extras-dev/bionic 1.0.22.5 amd64
      API development library for scanners [development files]
    
    libsane-hpaio/bionic,now 3.17.10+repack0-5 amd64 [installed]
      HP SANE backend for multi-function peripherals
    
    libsane1/bionic-updates,now 1.0.27-1~experimental3ubuntu2.2 amd64 [installed]
      API library for scanners
    SeijiSensei

    Went to the Driver Install Tool from the Brother website and am trying to figure out just what to do.
    It appears simple but not really sure how to use it!
    Last edited by deadflowr; 1 Week Ago at 06:23 PM. Reason: merged posts; added code tags
    Ubuntu 18.04.1 64bit Ext4 on a Dell Studio XPS Desktop Intel® Core™ i7-860 2.8GHz, 8GB DDR3 ram and Dual booting: Ubuntu 14.04 64bit Ext4 & 32bit Vista Home Premium, on a Toshiba laptop dual core AMD Turion 64, 2.0 GHz, 4GB ram.

  9. #9
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    Re: Can't get New Brother Laser printer/scanner to scan

    Thanks. Just ensure your version is the most up-to-date. There has been a bug in libsane1 which affected many users.
    Brian.

  10. #10
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    Re: Can't get New Brother Laser printer/scanner to scan

    Please post what you get for
    Code:
    ls -l /usr/lib/sane/libsane-brother*
    and
    Code:
    ls -l /usr/lib/x86_64-linux-gnu/sane/libsane-brother*
    Brian.

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