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Thread: Can't get New Brother Laser printer/scanner to scan

  1. #11
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    Re: Can't get New Brother Laser printer/scanner to scan

    brian got this:

    Code:
    ~$ ls -l /usr/lib/sane/libsane-brother*
    ls: cannot access '/usr/lib/sane/libsane-brother*': No such file or directory
    
    ~$ ls -l /usr/lib/x86_64-linux-gnu/sane/libsane-brother*
    ls: cannot access '/usr/lib/x86_64-linux-gnu/sane/libsane-brother*': No such file or directory
    Ubuntu 18.04.1 64bit Ext4 on a Dell Studio XPS Desktop Intel® Core™ i7-860 2.8GHz, 8GB DDR3 ram and Dual booting: Ubuntu 14.04 64bit Ext4 & 32bit Vista Home Premium, on a Toshiba laptop dual core AMD Turion 64, 2.0 GHz, 4GB ram.

  2. #12
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    Re: Can't get New Brother Laser printer/scanner to scan

    Have contacted Brother and today they sent me a 'fix' that upon reading is more detailed, complex and complicated than the link shown in this thread by SeijiSensei in post 7!
    Ubuntu 18.04.1 64bit Ext4 on a Dell Studio XPS Desktop Intel® Core™ i7-860 2.8GHz, 8GB DDR3 ram and Dual booting: Ubuntu 14.04 64bit Ext4 & 32bit Vista Home Premium, on a Toshiba laptop dual core AMD Turion 64, 2.0 GHz, 4GB ram.

  3. #13
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    Re: Can't get New Brother Laser printer/scanner to scan

    It very much looks like you do not have the Brother scanner driver installed. Give me 5/10 minutes and I will describe what I would do.
    Brian.

  4. #14
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    Re: Can't get New Brother Laser printer/scanner to scan

    Thanks brian.

    Tried doing what was shown in the link shown in this thread by SeijiSensei in post 7 but couldn't figure it out!
    Ubuntu 18.04.1 64bit Ext4 on a Dell Studio XPS Desktop Intel® Core™ i7-860 2.8GHz, 8GB DDR3 ram and Dual booting: Ubuntu 14.04 64bit Ext4 & 32bit Vista Home Premium, on a Toshiba laptop dual core AMD Turion 64, 2.0 GHz, 4GB ram.

  5. #15
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    Re: Can't get New Brother Laser printer/scanner to scan



    [list]Agree to the EULA and download brscan4-0.4.8-1.amd64.deb.

    • Go to the directory holding brscan4-0.4.8-1.amd64.deb. and execute
      Code:
      apt install ./brscan4-0.4.8-1.amd64.deb


    Do the previous ls -l... commands now give a positive output? Can you now scan?
    Brian.

  6. #16
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    Re: Can't get New Brother Laser printer/scanner to scan

    brian get this now for your 2 codes:

    Code:
    ~$ ls -l /usr/lib/sane/libsane-brother*
    lrwxrwxrwx 1 root root 41 Nov 27 13:40 /usr/lib/sane/libsane-brother4.so -> /usr/lib64/sane/libsane-brother4.so.1.0.7
    lrwxrwxrwx 1 root root 41 Nov 27 13:40 /usr/lib/sane/libsane-brother4.so.1 -> /usr/lib64/sane/libsane-brother4.so.1.0.7
    lrwxrwxrwx 1 root root 41 Nov 27 13:40 /usr/lib/sane/libsane-brother4.so.1.0.7 -> /usr/lib64/sane/libsane-brother4.so.1.0.7
    
    ~$ ls -l /usr/lib/x86_64-linux-gnu/sane/libsane-brother*
    lrwxrwxrwx 1 root root 41 Nov 27 13:40 /usr/lib/x86_64-linux-gnu/sane/libsane-brother4.so -> /usr/lib64/sane/libsane-brother4.so.1.0.7
    lrwxrwxrwx 1 root root 41 Nov 27 13:40 /usr/lib/x86_64-linux-gnu/sane/libsane-brother4.so.1 -> /usr/lib64/sane/libsane-brother4.so.1.0.7
    lrwxrwxrwx 1 root root 41 Nov 27 13:40 /usr/lib/x86_64-linux-gnu/sane/libsane-brother4.so.1.0.7 -> /usr/lib64/sane/libsane-brother4.so.1.0.7
    Printer works on printing but still won't scan.
    Ubuntu 18.04.1 64bit Ext4 on a Dell Studio XPS Desktop Intel® Core™ i7-860 2.8GHz, 8GB DDR3 ram and Dual booting: Ubuntu 14.04 64bit Ext4 & 32bit Vista Home Premium, on a Toshiba laptop dual core AMD Turion 64, 2.0 GHz, 4GB ram.

  7. #17
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    Re: Can't get New Brother Laser printer/scanner to scan

    Printer works on printing but still won't scan.
    To get one thing out of the way: printing and scanning are completely different processes. There is no connection between them. It doesn't help to think that way.

    We need the output of
    Code:
    ls -l /usr/lib64/sane
    Brian.

  8. #18
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    Re: Can't get New Brother Laser printer/scanner to scan

    brian here's that output:

    Code:
    ~$ ls -l /usr/lib64/sane
    total 196
    lrwxrwxrwx 1 root root     37 Apr 25  2019 libsane-brother4.so -> /usr/lib64/sane/libsane-brother4.so.1
    lrwxrwxrwx 1 root root     41 Apr 25  2019 libsane-brother4.so.1 -> /usr/lib64/sane/libsane-brother4.so.1.0.7
    -rwxr-xr-x 1 root root 198360 Apr 25  2019 libsane-brother4.so.1.0.7
    Yes I realize printing and scanning are completely different processes. At least the copy feature works fine which I believe functions much like scanning....i hope.
    Last edited by cybrsaylr; 1 Week Ago at 08:41 PM.
    Ubuntu 18.04.1 64bit Ext4 on a Dell Studio XPS Desktop Intel® Core™ i7-860 2.8GHz, 8GB DDR3 ram and Dual booting: Ubuntu 14.04 64bit Ext4 & 32bit Vista Home Premium, on a Toshiba laptop dual core AMD Turion 64, 2.0 GHz, 4GB ram.

  9. #19
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    Re: Can't get New Brother Laser printer/scanner to scan

    Quote Originally Posted by cybrsaylr View Post
    brian here's that output:

    Code:
    ~$ ls -l /usr/lib64/sane
    total 196
    lrwxrwxrwx 1 root root     37 Apr 25  2019 libsane-brother4.so -> /usr/lib64/sane/libsane-brother4.so.1
    lrwxrwxrwx 1 root root     41 Apr 25  2019 libsane-brother4.so.1 -> /usr/lib64/sane/libsane-brother4.so.1.0.7
    -rwxr-xr-x 1 root root 198360 Apr 25  2019 libsane-brother4.so.1.0.7
    Brother seems completely unaware that Debian libsane1 does not look in /usr/lib64/sane for SANE drivers, yet it puts the there. So much for supporting Mint. Something drastic (and probably my last try):

    Code:
    cp /usr/lib64/sane/libsane-brother4* /usr/lib/x86_64-linux-gnu/sane/
    I hope you have updated your installation, as advised.
    Brian.

  10. #20
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    Re: Can't get New Brother Laser printer/scanner to scan

    My Ubuntu 18.04.3 LTS is always kept up to date.

    Got this output for your (last try) code:

    Code:
    ~$ cp /usr/lib64/sane/libsane-brother4* /usr/lib/x86_64-linux-gnu/sane/
    cp: '/usr/lib64/sane/libsane-brother4.so' and '/usr/lib/x86_64-linux-gnu/sane/libsane-brother4.so' are the same file
    cp: '/usr/lib64/sane/libsane-brother4.so.1' and '/usr/lib/x86_64-linux-gnu/sane/libsane-brother4.so.1' are the same file
    cp: '/usr/lib64/sane/libsane-brother4.so.1.0.7' and '/usr/lib/x86_64-linux-gnu/sane/libsane-brother4.so.1.0.7' are the same file
    Last edited by cybrsaylr; 1 Week Ago at 09:19 PM.
    Ubuntu 18.04.1 64bit Ext4 on a Dell Studio XPS Desktop Intel® Core™ i7-860 2.8GHz, 8GB DDR3 ram and Dual booting: Ubuntu 14.04 64bit Ext4 & 32bit Vista Home Premium, on a Toshiba laptop dual core AMD Turion 64, 2.0 GHz, 4GB ram.

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