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Thread: Printer problems

  1. #1
    Join Date
    Apr 2007
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    NW Arkansas, USA
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    Distro
    Ubuntu 18.04 Bionic Beaver

    Printer problems

    This new printer is giving me fits. It's a Pantum P2502W. Works fine when I boot into Windows 10. I've got Ubuntu 18.04.3. I've gone through the install, loaded the driver, and all I get is "Job stopped." Nothing in the troubleshooting log. Oh, I'm on an Asus 52 laptop. Ideas?

  2. #2
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    Re: Printer problems

    Give the output of
    Code:
    driverless
    when the device is on the network.
    Brian.

  3. #3
    Join Date
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    Ubuntu 18.04 Bionic Beaver

    Re: Printer problems

    That gives me nothing. I'm down to just trying to get the POS to work off the USB cable, and I still get nothing.

  4. #4
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    Re: Printer problems

    On 18.04 it has to give you something when the Pantum is on the network. What do you get for
    Code:
    avahi-browse -rt _ipp._tcp
    and
    Code:
    avahi-browse -rt _uscan._tcp
    Brian.

  5. #5
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    Re: Printer problems

    Forget about the second command.
    Brian.

  6. #6
    Join Date
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    Re: Printer problems

    I put both in and still get nothing.

  7. #7
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    Re: Printer problems

    Quote Originally Posted by Gnigma View Post
    I put both in and still get nothing.
    According to https://support.apple.com/en-gb/HT201311 the Pantum P2502W is an AirPrint device, but your data shows no sign that it is. Either AirPrint is not activated or the Pantum is not on the network. Not being activated is a possibility, as indicated by https://global.pantum.com/global/airprint-support/. A firmware upgrade would give you the capability of not using Pantum drivers.

    Anyway, upgrading is up to you. For now, we'll take a look at your present situation.

    You should have a PPD for the printer in /etc/cups/ppd. Execute this command
    Code:
    sudo cupsfilter -p /etc/cups/ppd/<the_PPD_name> -m printer/foo -e --list-filters /etc/nsswitch.conf
    and post the output. Do not type the angle brackets.

    Now do
    Code:
    sudo cupsfilter -p /etc/cups/ppd/<the_PPD_name> -m printer/foo -e /etc/nsswitch.conf > out.dat 2>log
    Look at log and say whether any of the filters fail.
    Brian.

  8. #8
    Join Date
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    Ubuntu 18.04 Bionic Beaver

    Re: Printer problems

    OK, output from the first line is:

    cupsfilter: File "/usr/lib/cups/filter/pt2500Filter" permissions OK (040755/uid=0/gid=o)
    texttopdf
    pdftopdf
    gstoraster
    pt2500Filter

    The second line had no results.
    Last edited by Gnigma; 1 Week Ago at 03:40 PM.

  9. #9
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    Re: Printer problems

    Quote Originally Posted by Gnigma View Post
    OK, output from the first line is:

    cupsfilter: File "/usr/lib/cups/filter/pt2500Filter" permissions OK (040755/uid=0/gid=o)
    texttopdf
    pdftopdf
    gstoraster
    pt2500Filter
    That is what I would expect.

    The second line had no results.
    There isn't any output to the screen; the output goes into the file log. You can see it with
    Code:
    less log
    We want to know if all the filters above run successfully. Also give the output of
    Code:
    ls -l out.dat
    Brian.

  10. #10
    Join Date
    Apr 2007
    Location
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    Distro
    Ubuntu 18.04 Bionic Beaver

    Re: Printer problems

    The site keeps telling me I don't have permission to post replies now.

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