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Thread: Acer Predator Helios 300 PH-315 52 No Wifi adapter found problem

  1. #1
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    Exclamation Acer Predator Helios 300 PH-315 52 No Wifi adapter found problem

    I installed ubuntu in My acer predator helios 300 and there is a problem in wifi connectivity .
    As I new to ubuntu how can I fix it .
    I tried to install rtl wifi , there was no error , but it didn't work .

    Thank you in advance.

  2. #2
    Join Date
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    Ubuntu 19.10 Eoan Ermine

    Re: Acer Predator Helios 300 PH-315 52 No Wifi adapter found problem

    "Oh, Ubuntu, you are my favorite Linux-based operating system" --Dr. Sheldon Cooper, Ph.D., Sc.D.

  3. #3
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    Re: Acer Predator Helios 300 PH-315 52 No Wifi adapter found problem

    I got the wirelessinfo.txt
    Please give me the direction where to post that information file
    Code:
    
    ########## wireless info START ##########
    
    
    Report from: 27 Nov 2019 16:56 IST +0530
    
    
    Booted last: 27 Nov 2019 00:00 IST +0530
    
    
    Script from: 22 Oct 2018 03:34 UTC +0000
    
    
    ##### release ###########################
    
    
    Distributor ID:	Ubuntu
    Description:	Ubuntu 18.04.3 LTS
    Release:	18.04
    Codename:	bionic
    
    
    ##### kernel ############################
    
    
    Linux 5.0.0-36-generic #39~18.04.1-Ubuntu SMP Tue Nov 12 11:09:50 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux
    
    
    Parameters: ro, quiet, splash, vt.handoff=1
    
    
    ##### desktop ###########################
    
    
    Ubuntu
    
    
    ##### lspci #############################
    
    
    07:00.0 Ethernet controller [0200]: Qualcomm Atheros Killer E2500 Gigabit Ethernet Controller [1969:e0b1] (rev 10)
    	Subsystem: Acer Incorporated [ALI] Killer E2500 Gigabit Ethernet Controller [1025:1343]
    	Kernel driver in use: alx
    
    
    08:00.0 Network controller [0280]: Intel Corporation Device [8086:2723] (rev 1a)
    	Subsystem: Bigfoot Networks, Inc. Device [1a56:1654]
    
    
    ##### lsusb #############################
    
    
    Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
    Bus 001 Device 002: ID 04f2:b64f Chicony Electronics Co., Ltd 
    Bus 001 Device 003: ID 8087:0029 Intel Corp. 
    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
    Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    
    
    ##### PCMCIA card info ##################
    
    
    ##### rfkill ############################
    
    
    0: hci0: Bluetooth
    	Soft blocked: no
    	Hard blocked: no
    1: acer-wireless: Wireless LAN
    	Soft blocked: no
    	Hard blocked: no
    2: acer-bluetooth: Bluetooth
    	Soft blocked: no
    	Hard blocked: no
    
    
    ##### secure boot #######################
    
    
    SecureBoot disabled
    
    
    ##### lsmod #############################
    
    
    mxm_wmi                16384  1 nouveau
    intel_wmi_thunderbolt    20480  0
    acer_wmi               24576  0
    sparse_keymap          16384  1 acer_wmi
    wmi_bmof               16384  0
    wmi                    28672  5 intel_wmi_thunderbolt,acer_wmi,wmi_bmof,mxm_wmi,nouveau
    video                  49152  3 acer_wmi,i915,nouveau
    
    
    ##### interfaces ########################
    
    
    [/etc/network/interfaces]
    auto lo
    iface lo inet loopback
    
    
    ##### ifconfig ##########################
    
    
    1: lo: <LOOPBACK,UP,LOWER_UP> mtu 65536 qdisc noqueue state UNKNOWN group default qlen 1000
        link/loopback <MAC address> brd <MAC address>
        inet 127.0.0.1/8 scope host lo
           valid_lft forever preferred_lft forever
        inet6 ::1/128 scope host 
           valid_lft forever preferred_lft forever
    2: enp7s0: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc mq state UP group default qlen 1000
        link/ether <MAC 'enp7s0' [IF1]> brd <MAC address>
        inet 192.168.31.198/24 brd 192.168.31.255 scope global dynamic noprefixroute enp7s0
           valid_lft 42034sec preferred_lft 42034sec
        inet6 fe80::b877:90c:6301:138c/64 scope link noprefixroute 
           valid_lft forever preferred_lft forever
    
    
    ##### iwconfig ##########################
    
    
    lo        no wireless extensions.
    
    
    enp7s0    no wireless extensions.
    
    
    ##### route #############################
    
    
    default via 192.168.31.1 dev enp7s0 proto dhcp metric 100 
    169.254.0.0/16 dev enp7s0 scope link metric 1000 
    192.168.31.0/24 dev enp7s0 proto kernel scope link src 192.168.31.198 metric 100 
    
    
    ##### resolv.conf #######################
    
    
    [777 root '/etc/resolv.conf' -> '../run/systemd/resolve/stub-resolv.conf']
    
    
    nameserver 127.0.0.53
    options edns0
    
    
    ##### network managers ##################
    
    
    Installed:
    
    
    	NetworkManager
    
    
    Running:
    
    
    root       888     1  0 16:36 ?        00:00:00 /usr/sbin/NetworkManager --no-daemon
    
    
    ##### NetworkManager info ###############
    
    
    GENERAL.DEVICE:                         enp7s0
    GENERAL.TYPE:                           ethernet
    GENERAL.NM-TYPE:                        NMDeviceEthernet
    GENERAL.VENDOR:                         Qualcomm Atheros
    GENERAL.PRODUCT:                        Killer E2500 Gigabit Ethernet Controller
    GENERAL.DRIVER:                         alx
    GENERAL.DRIVER-VERSION:                 --
    GENERAL.FIRMWARE-VERSION:               --
    GENERAL.HWADDR:                         <MAC 'enp7s0' [IF1]>
    GENERAL.MTU:                            1500
    GENERAL.STATE:                          100 (connected)
    GENERAL.REASON:                         0 (No reason given)
    GENERAL.UDI:                            /sys/devices/pci0000:00/0000:00:1d.0/0000:07:00.0/net/enp7s0
    GENERAL.IP-IFACE:                       enp7s0
    GENERAL.IS-SOFTWARE:                    no
    GENERAL.NM-MANAGED:                     yes
    GENERAL.AUTOCONNECT:                    yes
    GENERAL.FIRMWARE-MISSING:               no
    GENERAL.NM-PLUGIN-MISSING:              no
    GENERAL.PHYS-PORT-ID:                   --
    GENERAL.CONNECTION:                     Wired connection 1
    GENERAL.CON-UUID:                       f8605941-daf2-341d-bea1-0ab26c4be6a8
    GENERAL.CON-PATH:                       /org/freedesktop/NetworkManager/ActiveConnection/1
    GENERAL.METERED:                        no (guessed)
    CAPABILITIES.CARRIER-DETECT:            yes
    CAPABILITIES.SPEED:                     100 Mb/s
    CAPABILITIES.IS-SOFTWARE:               no
    CAPABILITIES.SRIOV:                     no
    WIRED-PROPERTIES.CARRIER:               on
    IP4.ADDRESS[1]:                         192.168.31.198/24
    IP4.GATEWAY:                            192.168.31.1
    IP4.ROUTE[1]:                           dst = 0.0.0.0/0, nh = 192.168.31.1, mt = 100
    IP4.ROUTE[2]:                           dst = 192.168.31.0/24, nh = 0.0.0.0, mt = 100
    IP4.ROUTE[3]:                           dst = 169.254.0.0/16, nh = 0.0.0.0, mt = 1000
    IP4.DNS[1]:                             192.168.31.1
    DHCP4.OPTION[1]:                        requested_subnet_mask = 1
    DHCP4.OPTION[2]:                        subnet_mask = 255.255.255.0
    DHCP4.OPTION[3]:                        requested_rfc3442_classless_static_routes = 1
    DHCP4.OPTION[4]:                        domain_name_servers = 192.168.31.1
    DHCP4.OPTION[5]:                        ip_address = 192.168.31.198
    DHCP4.OPTION[6]:                        requested_static_routes = 1
    DHCP4.OPTION[7]:                        dhcp_server_identifier = 192.168.31.1
    DHCP4.OPTION[8]:                        requested_time_offset = 1
    DHCP4.OPTION[9]:                        broadcast_address = 192.168.31.255
    DHCP4.OPTION[10]:                       requested_interface_mtu = 1
    DHCP4.OPTION[11]:                       dhcp_rebinding_time = 37800
    DHCP4.OPTION[12]:                       requested_domain_name_servers = 1
    DHCP4.OPTION[13]:                       dhcp_message_type = 5
    DHCP4.OPTION[14]:                       requested_broadcast_address = 1
    DHCP4.OPTION[15]:                       dhcp_renewal_time = 21600
    DHCP4.OPTION[16]:                       routers = 192.168.31.1
    DHCP4.OPTION[17]:                       requested_domain_name = 1
    DHCP4.OPTION[18]:                       requested_routers = 1
    DHCP4.OPTION[19]:                       expiry = 1574896049
    DHCP4.OPTION[20]:                       host_name = MiWiFi-R3L-srv
    DHCP4.OPTION[21]:                       requested_netbios_scope = 1
    DHCP4.OPTION[22]:                       requested_wpad = 1
    DHCP4.OPTION[23]:                       requested_ms_classless_static_routes = 1
    DHCP4.OPTION[24]:                       requested_netbios_name_servers = 1
    DHCP4.OPTION[25]:                       network_number = 192.168.31.0
    DHCP4.OPTION[26]:                       requested_domain_search = 1
    DHCP4.OPTION[27]:                       next_server = 192.168.31.1
    DHCP4.OPTION[28]:                       requested_ntp_servers = 1
    DHCP4.OPTION[29]:                       vendor_encapsulated_options = miwifi-R3L-2.8.51
    DHCP4.OPTION[30]:                       requested_host_name = 1
    DHCP4.OPTION[31]:                       dhcp_lease_time = 43200
    IP6.ADDRESS[1]:                         fe80::b877:90c:6301:138c/64
    IP6.GATEWAY:                            --
    IP6.ROUTE[1]:                           dst = ff00::/8, nh = ::, mt = 256, table=255
    IP6.ROUTE[2]:                           dst = fe80::/64, nh = ::, mt = 256
    IP6.ROUTE[3]:                           dst = fe80::/64, nh = ::, mt = 100
    CONNECTIONS.AVAILABLE-CONNECTION-PATHS: /org/freedesktop/NetworkManager/Settings/{1}
    CONNECTIONS.AVAILABLE-CONNECTIONS[1]:   f8605941-daf2-341d-bea1-0ab26c4be6a8 | Wired connection 1
    
    
    ##### NetworkManager.state ##############
    
    
    [main]
    NetworkingEnabled=true
    WirelessEnabled=true
    WWANEnabled=true
    
    
    ##### NetworkManager config #############
    
    
    [[/etc/NetworkManager/conf.d/default-wifi-powersave-on.conf]]
    [connection]
    wifi.powersave = 3
    
    
    [[/etc/NetworkManager/NetworkManager.conf]]
    [main]
    plugins=ifupdown,keyfile
    [ifupdown]
    managed=false
    [device]
    wifi.scan-rand-mac-address=no
    
    
    [[/usr/lib/NetworkManager/conf.d/10-dns-resolved.conf]]
    [main]
    dns=systemd-resolved
    
    
    [[/usr/lib/NetworkManager/conf.d/10-globally-managed-devices.conf]]
    [keyfile]
    unmanaged-devices=*,except:type:wifi,except:type:wwan
    
    
    [[/usr/lib/NetworkManager/conf.d/20-connectivity-ubuntu.conf]]
    [connectivity]
    uri=http://connectivity-check.ubuntu.com/
    
    
    [[/usr/lib/NetworkManager/conf.d/no-mac-addr-change.conf]]
    [device-mac-addr-change-wifi]
    match-device=driver:rtl8723bs,driver:rtl8189es,driver:r8188eu,driver:8188eu,driver:eagle_sdio,driver:wl
    wifi.scan-rand-mac-address=no
    wifi.cloned-mac-address=preserve
    ethernet.cloned-mac-address=preserve
    
    
    ##### NetworkManager profiles ###########
    
    
    ##### Netplan config ####################
    
    
    [/etc/netplan/01-network-manager-all.yaml]
    network:
      version: 2
      renderer: NetworkManager
    
    
    ##### iw reg get ########################
    
    
    Region: Asia/Kolkata (based on set time zone)
    
    
    global
    country 00: DFS-UNSET
    	(2402 - 2472 @ 40), (6, 20), (N/A)
    	(2457 - 2482 @ 20), (6, 20), (N/A), AUTO-BW, PASSIVE-SCAN
    	(2474 - 2494 @ 20), (6, 20), (N/A), NO-OFDM, PASSIVE-SCAN
    	(5170 - 5250 @ 80), (6, 20), (N/A), AUTO-BW, PASSIVE-SCAN
    	(5250 - 5330 @ 80), (6, 20), (0 ms), DFS, AUTO-BW, PASSIVE-SCAN
    	(5490 - 5730 @ 160), (6, 20), (0 ms), DFS, PASSIVE-SCAN
    	(5735 - 5835 @ 80), (6, 20), (N/A), PASSIVE-SCAN
    	(57240 - 63720 @ 2160), (N/A, 0), (N/A)
    
    
    ##### iwlist channels ###################
    
    
    lo        no frequency information.
    
    
    enp7s0    no frequency information.
    
    
    ##### iwlist scan #######################
    
    
    lo        Interface doesn't support scanning.
    
    
    enp7s0    Interface doesn't support scanning.
    
    
    ##### module infos ######################
    
    
    ##### module parameters #################
    
    
    ##### /etc/modules ######################
    
    
    ##### modprobe options ##################
    
    
    [/etc/modprobe.d/amd64-microcode-blacklist.conf]
    blacklist microcode
    
    
    [/etc/modprobe.d/blacklist-ath_pci.conf]
    blacklist ath_pci
    
    
    [/etc/modprobe.d/blacklist.conf]
    blacklist evbug
    blacklist usbmouse
    blacklist usbkbd
    blacklist eepro100
    blacklist de4x5
    blacklist eth1394
    blacklist snd_intel8x0m
    blacklist snd_aw2
    blacklist i2c_i801
    blacklist prism54
    blacklist bcm43xx
    blacklist garmin_gps
    blacklist asus_acpi
    blacklist snd_pcsp
    blacklist pcspkr
    blacklist amd76x_edac
    
    
    [/etc/modprobe.d/blacklist-rare-network.conf]
    alias net-pf-3 off
    alias net-pf-6 off
    alias net-pf-9 off
    alias net-pf-11 off
    alias net-pf-12 off
    alias net-pf-19 off
    alias net-pf-21 off
    alias net-pf-36 off
    
    
    [/etc/modprobe.d/intel-microcode-blacklist.conf]
    blacklist microcode
    
    
    [/etc/modprobe.d/iwlwifi.conf]
    remove iwlwifi \
    (/sbin/lsmod | grep -o -e ^iwlmvm -e ^iwldvm -e ^iwlwifi | xargs /sbin/rmmod) \
    && /sbin/modprobe -r mac80211
    
    
    ##### rc.local ##########################
    
    
    grep: /etc/rc.local: No such file or directory
    
    
    ##### pm-utils ##########################
    
    
    ##### udev rules ########################
    
    
    ##### dmesg #############################
    
    
    ########## wireless info END ############

  4. #4
    Join Date
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    Location
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    Distro
    Ubuntu 19.10 Eoan Ermine

    Re: Acer Predator Helios 300 PH-315 52 No Wifi adapter found problem

    Check jeremy31's excellent solution here: https://askubuntu.com/questions/1175...n-ubuntu-19-04

    Note that you have the exact same 8086:2723 device.
    "Oh, Ubuntu, you are my favorite Linux-based operating system" --Dr. Sheldon Cooper, Ph.D., Sc.D.

  5. #5
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    Re: Acer Predator Helios 300 PH-315 52 No Wifi adapter found problem

    Ohh..!
    It really helped me ..
    Thank You

  6. #6
    Join Date
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    Distro
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    Re: Acer Predator Helios 300 PH-315 52 No Wifi adapter found problem

    Are you ready to use thread tools at the top to mark Solved? The searchers will appreciate it.
    "Oh, Ubuntu, you are my favorite Linux-based operating system" --Dr. Sheldon Cooper, Ph.D., Sc.D.

  7. #7
    Join Date
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    Re: Acer Predator Helios 300 PH-315 52 No Wifi adapter found problem

    Thank You

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