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Thread: Epson ET 3750 does not print pdf (Ubuntu 18.04)

  1. #1
    Join Date
    Nov 2019
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    2

    Unhappy Epson ET 3750 does not print pdf (Ubuntu 18.04)

    Hello Ubuntu-Fans,

    I just got my new printer Epson ET-3750 and - SURPRISE - I can not print pdfs.

    I use Ubuntu 18.04.3 LTS (64-bit).
    I followed exactly (hopefully) these instructions:
    https://tutorialforlinux.com/2018/03...nload-install/

    Result:
    1. I have "ET-3750" in my list of printers (Settings > Devices > Printers).
    2. I can successfully print a test page (Settings > Devices > Printers > "ET-3750" > Printing Options > Test Page).
    3. If I open a pdf in evince I can choose the printer, set my preferences and send the printing job. In Ubuntu it says "Printing Canceled". However, the print job seems to successfully reach the printer because on the screen of the Printer it says "Druck abgeschlossen" ("Printing complete"). But it does not print. The same happens if I try to print through the Web Browser, other PDF Viewers etc.

    Do you have any ideas how I can fix this issue?

    Code:
    $ dpkg -l *cups* lpr* | grep ii
    ii  bluez-cups                5.48-0ubuntu3.2   amd64        Bluetooth printer driver for CUPS
    ii  cups                      2.2.7-1ubuntu2.7  amd64        Common UNIX Printing System(tm) - PPD/driver support, web interface
    ii  cups-browsed              1.20.2-0ubuntu3.1 amd64        OpenPrinting CUPS Filters - cups-browsed
    ii  cups-bsd                  2.2.7-1ubuntu2.7  amd64        Common UNIX Printing System(tm) - BSD commands
    ii  cups-client               2.2.7-1ubuntu2.7  amd64        Common UNIX Printing System(tm) - client programs (SysV)
    ii  cups-common               2.2.7-1ubuntu2.7  all          Common UNIX Printing System(tm) - common files
    ii  cups-core-drivers         2.2.7-1ubuntu2.7  amd64        Common UNIX Printing System(tm) - driverless printing
    ii  cups-daemon               2.2.7-1ubuntu2.7  amd64        Common UNIX Printing System(tm) - daemon
    ii  cups-filters              1.20.2-0ubuntu3.1 amd64        OpenPrinting CUPS Filters - Main Package
    ii  cups-filters-core-drivers 1.20.2-0ubuntu3.1 amd64        OpenPrinting CUPS Filters - Driverless printing
    ii  cups-ipp-utils            2.2.7-1ubuntu2.7  amd64        Common UNIX Printing System(tm) - IPP developer/admin utilities
    ii  cups-pk-helper            0.2.6-1ubuntu1.2  amd64        PolicyKit helper to configure cups with fine-grained privileges
    ii  cups-ppdc                 2.2.7-1ubuntu2.7  amd64        Common UNIX Printing System(tm) - PPD manipulation utilities
    ii  cups-server-common        2.2.7-1ubuntu2.7  all          Common UNIX Printing System(tm) - server common files
    ii  libcups2:amd64            2.2.7-1ubuntu2.7  amd64        Common UNIX Printing System(tm) - Core library
    ii  libcups2:i386             2.2.7-1ubuntu2.7  i386         Common UNIX Printing System(tm) - Core library
    ii  libcupscgi1:amd64         2.2.7-1ubuntu2.7  amd64        Common UNIX Printing System(tm) - CGI library
    ii  libcupsfilters1:amd64     1.20.2-0ubuntu3.1 amd64        OpenPrinting CUPS Filters - Shared library
    ii  libcupsimage2:amd64       2.2.7-1ubuntu2.7  amd64        Common UNIX Printing System(tm) - Raster image library
    ii  libcupsmime1:amd64        2.2.7-1ubuntu2.7  amd64        Common UNIX Printing System(tm) - MIME library
    ii  libcupsppdc1:amd64        2.2.7-1ubuntu2.7  amd64        Common UNIX Printing System(tm) - PPD manipulation library
    ii  printer-driver-hpcups     3.17.10+repack0-5 amd64        HP Linux Printing and Imaging - CUPS Raster driver (hpcups)
    ii  python3-cups              1.9.73-2          amd64        Python3 bindings for CUPS
    ii  python3-cupshelpers       1.5.11-1ubuntu2   all          Python utility modules around the CUPS printing system
    Code:
    $ dpkg -l libusb* | grep ii
    ii  libusb-1.0-0:amd64 2:1.0.21-2                     amd64        userspace USB programming library
    ii  libusb-1.0-0:i386  2:1.0.21-2                     i386         userspace USB programming library
    ii  libusbmuxd4:amd64  1.1.0~git20171206.c724e70f-0.1 amd64        USB multiplexor daemon for iPhone and iPod Touch devices - library
    Code:
    $ dpkg -l | egrep Epson
    ii  epson-inkjet-printer-escpr                 1.7.5-1lsb3.2                                amd64        Epson Inkjet Printer Driver (ESC/P-R) for Linux
    ii  epson-printer-utility                      1.1.0-1lsb3.2                                amd64        Epson Printer Utility for Linux
    Code:
    $ systemctl --no-pager status cups*
    ● cups.path - CUPS Scheduler
       Loaded: loaded (/lib/systemd/system/cups.path; enabled; vendor preset: enabled)
       Active: active (running) since Sat 2019-11-02 11:45:16 CET; 55min ago
    
    Nov 02 11:45:16 theaterplatz-T470 systemd[1]: Started CUPS Scheduler.
    
    ● cups.socket - CUPS Scheduler
       Loaded: loaded (/lib/systemd/system/cups.socket; enabled; vendor preset: enabled)
       Active: active (running) since Sat 2019-11-02 11:45:16 CET; 55min ago
       Listen: /run/cups/cups.sock (Stream)
       CGroup: /system.slice/cups.socket
    Failed to dump process list, ignoring: No such file or directory
    
    Nov 02 11:45:16 theaterplatz-T470 systemd[1]: Stopping CUPS Scheduler.
    Nov 02 11:45:16 theaterplatz-T470 systemd[1]: Listening on CUPS Scheduler.
    
    ● cups.service - CUPS Scheduler
       Loaded: loaded (/lib/systemd/system/cups.service; enabled; vendor preset: enabled)
       Active: active (running) since Sat 2019-11-02 11:45:16 CET; 55min ago
         Docs: man:cupsd(8)
     Main PID: 3696 (cupsd)
        Tasks: 2 (limit: 4915)
       CGroup: /system.slice/cups.service
               ├─3696 /usr/sbin/cupsd -l
               └─3898 /usr/lib/cups/notifier/dbus dbus://
    
    Nov 02 11:45:16 theaterplatz-T470 systemd[1]: Started CUPS Scheduler.
    Nov 02 11:54:55 theaterplatz-T470 /hpfax[8697]: [8697]: error: Failed to create /var/spool/cups/tmp/.hplip
    Code:
    $ lpstat -t
    scheduler is running
    no system default destination
    device for Epson_ET-3750: dnssd://EPSON%20ET-3750%20Series._ipp._tcp.local/?uuid=cfe92100-67c4-11d4-a45f-381a524798de
    Epson_ET-3750 accepting requests since Sa 02 Nov 2019 12:33:05 CET
    LaserJet-CM1415fn accepting requests since Do 10 Okt 2019 14:44:00 CEST
    printer Epson_ET-3750 is idle.  enabled since Sa 02 Nov 2019 12:33:05 CET
        '''Print job canceled at printer.'''
    Code:
    $ lpinfo -v
    serial serial:/dev/ttyS0?baud=115200
    network beh
    network ipps
    network http
    direct ecblp:/var/run/ecblp0
    network socket
    file cups-brf:/
    network lpd
    network https
    network ipp
    direct hp
    direct hpfax
    network dnssd://EPSON%20ET-3750%20Series._ipp._tcp.local/?uuid=cfe92100-67c4-11d4-a45f-381a524798de
    network lpd://192.168.0.30:515/PASSTHRU
    network ipp://EPSON4798DE.local:631/ipp/print
    Code:
    $ uname -rm
    4.15.0-66-generic x86_64
    Code:
    $ ls -l /etc/cups/ppd/* 
    '''-rw-r----- 1 root lp 12084 Nov  2 12:19 /etc/cups/ppd/Epson_ET-3750.ppd'''
    -rw-r----- 1 root lp  9009 Nov 15  2018 /etc/cups/ppd/LaserJet-CM1415fn.ppd
    Last edited by menschmarcus; November 2nd, 2019 at 12:47 PM. Reason: Added probably helpful console outputs

  2. #2
    Join Date
    Apr 2008
    Location
    UK
    Beans
    1,301

    Re: Epson ET 3750 does not print pdf (Ubuntu 18.04)

    The printing related outputs are very useful. Good initiative.

    What do you get for these commands?

    Code:
    sudo grep PCFileName /etc/cups/ppd/Epson_ET-3750.ppd
    Code:
    sudo grep cupsFilter /etc/cups/ppd/Epson_ET-3750.ppd
    Brian.

  3. #3
    Join Date
    Nov 2019
    Beans
    2

    Re: Epson ET 3750 does not print pdf (Ubuntu 18.04)

    Hi Brian,
    Thank you SO much for your answer. For some reason Ubuntuforums did not notify me that I received your answer. I was just lucky to have a look in here.

    Code:
    $ sudo grep PCFileName EPSON_ET-3750_Series.ppd
    *PCFileName: "EPET-3750 Series.PPD"
    $ sudo grep cupsFilter EPSON_ET-3750_Series.ppd
    *cupsFilter: "application/vnd.cups-raster 0 /opt/epson-inkjet-printer-escpr2/cups/lib/filter/epson-escpr-wrapper2"
    However, I already received help in another forum and I found the solution: The driver was not the right one. I had to install this one and it worked:
    https://download3.ebz.epson.net/dsc/b3.2_amd64.deb

    So I guess am happy now tht things have worked out! Thank you anyway for your time.

  4. #4
    Join Date
    Apr 2008
    Location
    UK
    Beans
    1,301

    Re: Epson ET 3750 does not print pdf (Ubuntu 18.04)

    So I guess am happy now tht things have worked out! Thank you anyway for your time.
    And thank you for taking the trouble to respond with your solution. Glad you got it sorted.
    Brian.

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