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Thread: 19.10 on Dell XPS 7590 not waking from sleep

  1. #1
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    Jan 2007
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    19.10 on Dell XPS 7590 not waking from sleep

    I am trying to use a Dell XPS 7590 with a Startech TB3DOCK2DPPD dock and put the laptop to sleep and wake it up. My initial experience with Ubuntu Mate 18.04 LTS is no matter what I did, the best result was the computer will hot sleep as in it did not turn off all the way, making it unwise to say close the lid to put to sleep, stuff away in a laptop bag, and then transport. The worst result was having to hold down the power button for an extended period to force the laptop off. After fooling around with various suggestions I found online, I decided to try out Ubuntu Mate 19.10. I first found the problem was still present with 19.04 with a quick test and then went on to 19.10 where I found I could get the laptop to go into a cold sleep and wake up, no real tricks needed. However I found that the very act of plugging in the Startech dock at some point and then putting the laptop to sleep ended with the laptop not properly waking up, causing me to have to hold the power button for an extended period to force the laptop off. (These tests include leaving the dock plugged in through a whole suspend / resume cycle, suspend, unplug, and then resume, and briefly plug in, unplug, suspend, and resume while still unplugged.) On the plus side after unsecuring the TB3 port on this laptop, the dock works great under Linux. I have plugged up to two 4k displays into it and have plugged a number of other devices into it, used it with a KVM, etc. and perfect function under Linux until at least it comes time to put the computer to sleep and carry it off somewhere. I have also tried this dock under Windows and under Windows everything just works, including suspend / resume.

    One of my main goals with this laptop is the ability to opportunistically dock to desktop setups such as my dual 4k monitor setup ergonomically adjusted to me using a single TB3 cable to the laptop and be able to quickly shut down and resume. It seems with experimenting with Ubuntu Mate 19.10 I am pretty close with the laptop suspending / resuming while never docking and tools like mosh and tmux make my terminal sessions act like I never shut off the computer when connecting to a number of different Linux boxes (unfortunately the Solaris boxes lack a key ssh option to allow mosh to work and a lot of places don't seem to allow other solutions for mobile centric terminals), once the dock is thrown into the mix I lose state on the laptop and have to re-establish terminal connections and re-attach to tmux sessions manually.

    While there are piles of errors in syslog while trying to resume centered around PCIe errors and video card state change errors, here are some that seemed most pertinent

    Code:
    Oct 22 15:11:48 Phantom kernel: [13210.665895] pci_raw_set_power_state: 31 callbacks suppressed
    Oct 22 15:11:48 Phantom kernel: [13210.665897] nvidia 0000:01:00.0: Refused to change power state, currently in D3
    Code:
    Oct 22 15:11:48 Phantom kernel: [13297.337003] igb 0000:09:00.0 ens1: PCIe link lost
    Oct 22 15:11:48 Phantom kernel: [13297.337004] ------------[ cut here ]------------
    Oct 22 15:11:48 Phantom kernel: [13297.337005] igb: Failed to read reg 0x5b50!
    Oct 22 15:11:48 Phantom kernel: [13297.337041] WARNING: CPU: 9 PID: 4062 at drivers/net/ethernet/intel/igb/igb_main.c:756 igb_rd32.cold+0x30/0x3a [igb]
    Oct 22 15:11:48 Phantom kernel: [13297.337041] Modules linked in: rfcomm typec_displayport cmac bnep snd_hda_codec_hdmi sof_pci_dev snd_sof_intel_hda_common snd_sof_intel_byt snd_sof_intel_ipc snd_sof snd_sof_nocodec snd_sof_xtensa_dsp snd_soc_skl snd_soc_hdac_hda snd_hda_ext_core snd_soc_skl_ipc nls_iso8859_1 snd_soc_sst_ipc snd_soc_sst_dsp snd_soc_acpi_intel_match snd_soc_acpi snd_soc_core snd_hda_codec_realtek snd_compress ac97_bus snd_hda_codec_generic snd_pcm_dmaengine snd_hda_intel snd_usb_audio snd_usbmidi_lib snd_hda_codec mc snd_hda_core snd_hwdep snd_pcm snd_seq_midi x86_pkg_temp_thermal intel_powerclamp snd_seq_midi_event coretemp intel_rapl_msr kvm_intel snd_rawmidi iwlmvm mei_hdcp kvm irqbypass mac80211 dell_laptop ledtrig_audio dell_wmi intel_cstate dell_smbios libarc4 snd_seq dcdbas intel_rapl_perf rndis_host cdc_ether usbnet btusb iwlwifi serio_raw mii btrtl snd_seq_device input_leds joydev snd_timer btbcm btintel dell_wmi_descriptor bluetooth wmi_bmof intel_wmi_thunderbolt cfg80211 snd mxm_wmi mei_me
    Oct 22 15:11:48 Phantom kernel: [13297.337057]  rtsx_pci_ms ecdh_generic memstick soundcore cdc_acm hid_multitouch ecc ucsi_acpi mei idma64 typec_ucsi virt_dma processor_thermal_device intel_rapl_common intel_soc_dts_iosf intel_pch_thermal typec int3403_thermal int340x_thermal_zone mac_hid dell_smo8800 intel_hid sparse_keymap int3400_thermal acpi_pad acpi_thermal_rel nvidia_uvm(O) sch_fq_codel parport_pc ppdev lp parport ip_tables x_tables autofs4 btrfs xor zstd_compress raid6_pq libcrc32c dm_crypt nvidia_drm(PO) nvidia_modeset(PO) crct10dif_pclmul crc32_pclmul ghash_clmulni_intel hid_cmedia hid_generic usbhid nvidia(PO) rtsx_pci_sdmmc aesni_intel i915 aes_x86_64 crypto_simd cryptd glue_helper nvme psmouse drm_kms_helper thunderbolt nvme_core rtsx_pci i2c_i801 igb syscopyarea sysfillrect sysimgblt dca fb_sys_fops i2c_algo_bit ahci intel_lpss_pci drm libahci intel_lpss ipmi_devintf ipmi_msghandler i2c_hid hid pinctrl_cannonlake wmi video pinctrl_intel
    Oct 22 15:11:48 Phantom kernel: [13297.337075] CPU: 9 PID: 4062 Comm: kworker/9:1 Tainted: P           O      5.3.0-19-generic #20-Ubuntu
    Oct 22 15:11:48 Phantom kernel: [13297.337075] Hardware name: Dell Inc. XPS 15 7590/0VYV0G, BIOS 1.2.3 07/23/2019
    Oct 22 15:11:48 Phantom kernel: [13297.337079] Workqueue: events igb_watchdog_task [igb]
    Oct 22 15:11:48 Phantom kernel: [13297.337083] RIP: 0010:igb_rd32.cold+0x30/0x3a [igb]
    Oct 22 15:11:48 Phantom kernel: [13297.337084] Code: ff 48 c7 c6 e2 f1 66 c0 48 c7 47 08 00 00 00 00 89 45 f4 4c 89 c7 e8 94 e0 29 f8 44 89 e6 48 c7 c7 e8 fe 66 c0 e8 b2 22 a3 f7 <0f> 0b 8b 45 f4 e9 a4 3d fe ff 8b b3 14 18 00 00 49 8d bc 24 b0 00
    Oct 22 15:11:48 Phantom kernel: [13297.337084] RSP: 0018:ffffb1a342ecfc78 EFLAGS: 00010286
    Oct 22 15:11:48 Phantom kernel: [13297.337085] RAX: 0000000000000000 RBX: 0000000000000801 RCX: 0000000000000006
    Oct 22 15:11:48 Phantom kernel: [13297.337085] RDX: 0000000000000007 RSI: 0000000000000092 RDI: ffff96526c457440
    Oct 22 15:11:48 Phantom kernel: [13297.337086] RBP: ffffb1a342ecfc88 R08: 00000c18070c73ca R09: ffffffffb9b827a4
    Oct 22 15:11:48 Phantom kernel: [13297.337086] R10: 0000000000000544 R11: 00000000000224e8 R12: 0000000000005b50
    Oct 22 15:11:48 Phantom kernel: [13297.337087] R13: 0000000000000000 R14: 0000000000000800 R15: ffff965258930e08
    Oct 22 15:11:48 Phantom kernel: [13297.337088] FS:  0000000000000000(0000) GS:ffff96526c440000(0000) knlGS:0000000000000000
    Oct 22 15:11:48 Phantom kernel: [13297.337088] CS:  0010 DS: 0000 ES: 0000 CR0: 0000000080050033
    Oct 22 15:11:48 Phantom kernel: [13297.337089] CR2: 000055908eec70a8 CR3: 000000012740a001 CR4: 00000000003606e0
    Oct 22 15:11:48 Phantom kernel: [13297.337089] Call Trace:
    Oct 22 15:11:48 Phantom kernel: [13297.337094]  igb_get_hw_semaphore_i210+0x34/0x160 [igb]
    Oct 22 15:11:48 Phantom kernel: [13297.337098]  igb_acquire_swfw_sync_i210+0x5a/0xd0 [igb]
    Oct 22 15:11:48 Phantom kernel: [13297.337101]  igb_acquire_phy_82575+0x40/0x50 [igb]
    Oct 22 15:11:48 Phantom kernel: [13297.337103]  igb_read_phy_reg_82580+0x26/0x60 [igb]
    Oct 22 15:11:48 Phantom kernel: [13297.337106]  igb_phy_has_link+0x77/0x170 [igb]
    Oct 22 15:11:48 Phantom kernel: [13297.337109]  ? __switch_to_asm+0x34/0x70
    Oct 22 15:11:48 Phantom kernel: [13297.337112]  igb_check_for_copper_link+0x5f/0xe0 [igb]
    Oct 22 15:11:48 Phantom kernel: [13297.337114]  ? __switch_to_asm+0x40/0x70
    Oct 22 15:11:48 Phantom kernel: [13297.337116]  igb_check_for_link_82575+0x84/0xb0 [igb]
    Oct 22 15:11:48 Phantom kernel: [13297.337117]  ? __switch_to_asm+0x40/0x70
    Oct 22 15:11:48 Phantom kernel: [13297.337120]  igb_has_link+0x33/0xc0 [igb]
    Oct 22 15:11:48 Phantom kernel: [13297.337123]  igb_watchdog_task+0x45/0x410 [igb]
    Oct 22 15:11:48 Phantom kernel: [13297.337124]  ? __schedule+0x2c1/0x6c0
    Oct 22 15:11:48 Phantom kernel: [13297.337126]  process_one_work+0x1db/0x380
    Oct 22 15:11:48 Phantom kernel: [13297.337126]  worker_thread+0x4d/0x400
    Oct 22 15:11:48 Phantom kernel: [13297.337128]  kthread+0x104/0x140
    Oct 22 15:11:48 Phantom kernel: [13297.337129]  ? process_one_work+0x380/0x380
    Oct 22 15:11:48 Phantom kernel: [13297.337130]  ? kthread_park+0x80/0x80
    Oct 22 15:11:48 Phantom kernel: [13297.337131]  ret_from_fork+0x35/0x40
    Oct 22 15:11:48 Phantom kernel: [13297.337132] ---[ end trace a608b08f6c423ff0 ]---
    Code:
    Oct 22 15:11:48 Phantom kernel: [13297.561088] igb 0000:09:00.0: removed PHC on ens1
    Oct 22 15:11:48 Phantom kernel: [13299.437252] xhci_hcd 0000:08:00.0: remove, state 1
    Oct 22 15:11:48 Phantom kernel: [13299.437254] usb usb6: USB disconnect, device number 1
    Oct 22 15:11:48 Phantom kernel: [13299.437339] xhci_hcd 0000:08:00.0: USB bus 6 deregistered
    Oct 22 15:11:48 Phantom kernel: [13299.437347] xhci_hcd 0000:08:00.0: xHCI host controller not responding, assume dead
    Oct 22 15:11:48 Phantom kernel: [13299.437350] xhci_hcd 0000:08:00.0: remove, state 1
    Oct 22 15:11:48 Phantom kernel: [13299.437352] usb usb5: USB disconnect, device number 1
    Oct 22 15:11:48 Phantom kernel: [13299.437352] usb 5-1: USB disconnect, device number 2
    Oct 22 15:11:48 Phantom kernel: [13299.437720] usb 5-2: USB disconnect, device number 7
    Oct 22 15:11:48 Phantom kernel: [13299.437736] rndis_host 5-2:1.0 ens1u2: unregister 'rndis_host' usb-0000:08:00.0-2, RNDIS device
    Oct 22 15:11:48 Phantom kernel: [13299.453154] usb 5-4: USB disconnect, device number 4
    Oct 22 15:11:48 Phantom kernel: [13299.453390] xhci_hcd 0000:08:00.0: Host halt failed, -19
    Oct 22 15:11:48 Phantom kernel: [13299.453393] xhci_hcd 0000:08:00.0: Host not accessible, reset failed.
    Oct 22 15:11:48 Phantom kernel: [13299.453505] xhci_hcd 0000:08:00.0: USB bus 5 deregistered
    Oct 22 15:11:48 Phantom kernel: [13299.453570] xhci_hcd 0000:07:00.0: remove, state 1
    Oct 22 15:11:48 Phantom kernel: [13299.453572] usb usb4: USB disconnect, device number 1
    Oct 22 15:11:48 Phantom kernel: [13299.453647] xhci_hcd 0000:07:00.0: USB bus 4 deregistered
    Oct 22 15:11:48 Phantom kernel: [13299.453655] xhci_hcd 0000:07:00.0: xHCI host controller not responding, assume dead
    Oct 22 15:11:48 Phantom kernel: [13299.453657] xhci_hcd 0000:07:00.0: remove, state 1
    Oct 22 15:11:48 Phantom kernel: [13299.453658] usb usb3: USB disconnect, device number 1
    Oct 22 15:11:48 Phantom kernel: [13299.453659] usb 3-1: USB disconnect, device number 2
    Oct 22 15:11:48 Phantom kernel: [13299.453985] xhci_hcd 0000:07:00.0: Host halt failed, -19
    Oct 22 15:11:48 Phantom kernel: [13299.453988] xhci_hcd 0000:07:00.0: Host not accessible, reset failed.
    Oct 22 15:11:48 Phantom kernel: [13299.454096] xhci_hcd 0000:07:00.0: USB bus 3 deregistered
    Oct 22 15:11:48 Phantom kernel: [13299.454186] pci_bus 0000:07: busn_res: [bus 07] is released
    Oct 22 15:11:48 Phantom kernel: [13299.454269] pci_bus 0000:08: busn_res: [bus 08] is released
    Oct 22 15:11:48 Phantom kernel: [13299.454338] pci_bus 0000:09: busn_res: [bus 09] is released
    Oct 22 15:11:48 Phantom kernel: [13299.454372] pci_bus 0000:0a: busn_res: [bus 0a-39] is released
    Oct 22 15:11:48 Phantom kernel: [13299.454421] pci_bus 0000:06: busn_res: [bus 06-39] is released
    Oct 22 15:11:48 Phantom kernel: [13303.333092] OOM killer enabled.
    Last edited by BatteryKing; October 24th, 2019 at 08:02 PM.

  2. #2
    Join Date
    Jan 2007
    Beans
    88

    Re: 19.10 on Dell XPS 7590 not waking from sleep

    I have been experimenting more. So far coming up with even when only using the integrated Intel video, things still go haywire when suspending and resuming while using the docking station. Even without the docking station any form of using the Nvidia card goes wrong, leaving me with the most reliable way to do things is to disable the NVidia card and avoid using the dock, which really kind of goes against a lot of what I was hoping to do with this laptop. Also having problems getting the laptop to properly suspend as in it keeps waking up and having problems getting the dock to work after disconnecting as in nothing plugged into the dock turns on after putting the laptop to sleep and then waking it up. Then there are things like even when things do recognize on the docking station, I have one of the two monitors actually display something when both monitors are registered as there and enabled. Rebooting the system temporarily clears these issues and seems to hold as long as nothing is unplugged or put to sleep.

    Here are some things I am seeing in the logs in addition to the above:

    Code:
    Oct 25 18:39:24 Phantom kernel: [90914.598754] Freezing user space processes ... (elapsed 0.001 seconds) done.
    Oct 25 18:39:24 Phantom kernel: [90914.600754] OOM killer disabled.
    Oct 25 18:39:24 Phantom kernel: [90914.600754] Freezing remaining freezable tasks ... (elapsed 0.001 seconds) done.
    Oct 25 18:39:24 Phantom kernel: [90914.601929] printk: Suspending console(s) (use no_console_suspend to debug)
    Oct 25 18:39:24 Phantom kernel: [90914.748638] pcieport 0000:03:01.0: pciehp: pcie_do_write_cmd: no response from device
    Oct 25 18:39:24 Phantom kernel: [90914.752034] PM: pci_pm_suspend(): nv_pmops_suspend+0x0/0x20 [nvidia] returns -5
    Oct 25 18:39:24 Phantom kernel: [90914.752042] PM: dpm_run_callback(): pci_pm_suspend+0x0/0x150 returns -5
    Oct 25 18:39:24 Phantom kernel: [90914.752049] PM: Device 0000:01:00.0 failed to suspend async: error -5
    Oct 25 18:39:24 Phantom kernel: [90915.067789] PM: Some devices failed to suspend, or early wake event detected
    Oct 25 18:39:24 Phantom kernel: [90915.075916] pcieport 0000:03:01.0: pciehp: Slot(1): Card present
    Oct 25 18:39:24 Phantom kernel: [90915.075917] pcieport 0000:03:01.0: pciehp: Slot(1): Link Up
    Oct 25 18:39:24 Phantom kernel: [90915.450004] ata3: SATA link down (SStatus 4 SControl 300)
    Oct 25 18:39:24 Phantom kernel: [90916.611240] pcieport 0000:03:01.0: pciehp: Failed to check link status
    Oct 25 18:39:24 Phantom kernel: [90916.756235] OOM killer enabled.
    Oct 25 18:39:24 Phantom org.mate.panel.applet.NetspeedAppletFactory[2549]: glibtop(c=3011): [WARNING] Failed to open "/sys/class/net/ens1/statistics/rx_packets": No such file or directory
    Oct 25 18:39:24 Phantom org.mate.panel.applet.NetspeedAppletFactory[2549]: glibtop(c=3011): [WARNING] Failed to open "/sys/class/net/ens1/statistics/tx_packets": No such file or directory
    Oct 25 18:39:24 Phantom org.mate.panel.applet.NetspeedAppletFactory[2549]: glibtop(c=3011): [WARNING] Failed to open "/sys/class/net/ens1/statistics/rx_bytes": No such file or directory
    Oct 25 18:39:24 Phantom org.mate.panel.applet.NetspeedAppletFactory[2549]: glibtop(c=3011): [WARNING] Failed to open "/sys/class/net/ens1/statistics/tx_bytes": No such file or directory
    Oct 25 18:39:24 Phantom org.mate.panel.applet.NetspeedAppletFactory[2549]: glibtop(c=3011): [WARNING] Failed to open "/sys/class/net/ens1/statistics/rx_errors": No such file or directory
    Oct 25 18:39:24 Phantom org.mate.panel.applet.NetspeedAppletFactory[2549]: glibtop(c=3011): [WARNING] Failed to open "/sys/class/net/ens1/statistics/tx_errors": No such file or directory
    Oct 25 18:39:24 Phantom org.mate.panel.applet.NetspeedAppletFactory[2549]: glibtop(c=3011): [WARNING] Failed to open "/sys/class/net/ens1/statistics/collisions": No such file or directory
    Oct 25 18:39:24 Phantom kernel: [90916.756236] Restarting tasks ... done.
    Oct 25 18:39:24 Phantom kernel: [90916.808566] thermal thermal_zone13: failed to read out thermal zone (-61)
    Oct 25 18:39:24 Phantom kernel: [90916.850378] PM: suspend exit
    Oct 25 18:39:24 Phantom kernel: [90916.850427] PM: suspend entry (s2idle)
    Oct 25 18:39:24 Phantom kernel: [90916.874555] Filesystems sync: 0.024 seconds
    Last edited by BatteryKing; October 26th, 2019 at 03:31 PM.

  3. #3
    Join Date
    Jan 2007
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    Re: 19.10 on Dell XPS 7590 not waking from sleep

    Based on other posts with this laptop, I am finding disabling Bluetooth does seem to help. While Bluetooth is rather useful on a laptop, at this point it is like let's try not to kill this machine by sticking it in the bag only to have it turn itself back on and get super hot. Also if it helps any I am finding screen tearing is not so much of an issue with the Intel drivers and 19.10, which was a major driver to using the Nvidia card more. Having the Nvidia card off, the machine runs dramatically cooler and I am seeing estimated run times in powertop get all the way up to 20 hours. Not to say it is not still glitchy, but I will take whatever win I can.

    For a rundown of what I am seeing so far with Ubuntu 19.10 and Bluetooth turned off compared to 18.04 with Bluetooth turned on so far (I am not setup to quickly switch):
    1. Screen tearing - 18.04 - Could only get screen tearing to clear up with the Nvidia card enabled. I tried everything I could find (and tried and true methods on other Linux boxes I have / use), but nothing worked right. 19.10 - No screen tearing in any mode.

    2. Docking station usability - 18.04 - Seemed to work well with limited testing and Nvidia Prime. Kept going haywire with Intel only. 19.10 - First time on all screens come up. Put laptop to sleep and wake up, one of the screens needs to be disconnected (doing through KVM switching) and reconnected to get it to both recognize and actually show a picture. Otherwise the computer thinks it is there, but it is blank. With Bluetooth on, computer is not suspending / resuming very well and dock tends to not really work at all after resume.

    3. Power consumption and heat load - 18.04 - Can't get an acceptable experience without turning on the Nvidia card. This causes the laptop to draw a lot of power and get rather hot. Also with the laptop only negotiating 65W wit the dock, the computer regularly spikes over this amount and pops up a message telling me it is draining the battery even though most of the time these are split second long blips. Seeing the laptop gets so hot, I have to use it with a cooling pad, which is large and clunky (and really annoying to lug around and setup everywhere), but does keep temps down a lot better. With 19.10 I am able to get basic functionality to work like web browsing without the need for the Nvdia card. Temperatures are staying low enough most of the time to not warrant a cooling pad and battery life can hang out in the 12 - 20 hour range. It is only heavy sustained loads where I see the temps spike up to 100C, however a lot of stuff I can offload to a liquid cooled workstation, which is one of the reasons I am so bent on suspend / resume working, so I can kick that off using mosh and tmux to the workstation and automatically resume my view into what is happening whenever I open the laptop lid again.

    4. WiFi - 18.04 - Needed to download and compile driver. After every update driver stopped working and had to manually recompile it. 19.10 - WiFi driver included.

    So while I am not too thrilled about using an 'experimental' release for a regularly used laptop, I don't seem to have much of a choice at this point until Ubuntu 20.04 LTS comes out. I suppose this is the price to pay for latest and greatest for laptops. Anyways while I have historically done Lenovo for Linux laptops, their current Thinkpads are terrible, simply won't do what I am doing now to write this, and way overpriced.
    Last edited by BatteryKing; October 27th, 2019 at 01:39 AM.

  4. #4
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    Jan 2007
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    88

    Re: 19.10 on Dell XPS 7590 not waking from sleep

    The docking and undocking and sleeping and waking was working under Ubuntu 19.10 for the most part for a while. It just seemed I needed to disconnect the TB3 cable before closing the lid. Now, just starting at the beginning of this week (week of February 23rd, 2020), when I close the lid for the day, the laptop seems off, so I put it in the bag, but when I check later, the laptop is super hot in the bag and locked up. It seems if the dock is always plugged in I am good. I think if the laptop is not docked it is good. It is just unplugging the dock at any point causes a crash and this is a new problem. I see in syslog a bunch of segfault messages like I was seeing early on when I got this laptop. I am thinking there must have been a regression as it seems right after updating the problem cropped up. Now that I just updated again it is still a problem.

  5. #5
    Join Date
    Jan 2007
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    88

    Re: 19.10 on Dell XPS 7590 not waking from sleep

    Things seem to be working a lot better with Ubuntu 20.04. As bonuses I have Bluetooth working with sleep and my Bose QC-35 II headset working now by just simply upgrading to 20.04. TB3 docking is still a little wonky, but it seems good enough to get the job done now.

  6. #6
    Join Date
    Oct 2009
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    Xubuntu 19.10 Eoan Ermine

    Re: 19.10 on Dell XPS 7590 not waking from sleep

    Good, if you are happy with the situation then please mark the thread solved.
    Bringing old hardware back to life. About problems due to upgrading.
    Please visit Quick Links -> Unanswered Posts.
    Don't use this space for a list of your hardware. It only creates false hits in the search engines.

  7. #7
    Join Date
    May 2019
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    4

    Re: 19.10 on Dell XPS 7590 not waking from sleep

    I searched and found this fix has worked over a few of the releases and the latest
    https://www.malachisoord.com/2017/02...after-suspend/

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