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Thread: unable to scan using HP laserjet m28W

  1. #1
    Join Date
    Sep 2019
    Beans
    1

    unable to scan using HP laserjet m28W

    Hi all,
    i am an old ubuntu user, and everytime i needed any help i was very lucky to be able to find it.
    Now, unfortunately I am not.
    I bought a multifunction printer/scanner from hp, since I read it was compatible (i needed to scan over wifi) but it seems it is not so easy to configure.
    I installed hplip package with all dependencies, so that
    Code:
    hp-doctor -r
    does not give any error.
    However when I start the scan command, it starts BUT after few seconds stops with error:
    Code:
    $ hp-scan 
    
    HP Linux Imaging and Printing System (ver. 3.19.1)
    Scan Utility ver. 2.2
    
    Copyright (c) 2001-15 HP Development Company, LP
    This software comes with ABSOLUTELY NO WARRANTY.
    This is free software, and you are welcome to distribute it
    under certain conditions. See COPYING file for more details.
    
    
    -----------------
    | SELECT DEVICE |
    -----------------
    
      Num       Scan device URI                                              
      --------  -------------------------------------------------------------
      0*        hpaio:/usb/HP_LaserJet_MFP_M28-M31?serial=VNC3K90935         
      1         hpaio:/net/HP_LaserJet_MFP_M28-M31?hostname=NPI45DD55.local  
      2         hpaio:/net/hp_laserjet_mfp_m28-m31?ip=192.168.1.4&queue=false
    
    Enter number 0...2 for device (q=quit, <enter>=default: 0*) ?0
    warning: No destinations specified. Adding 'file' destination by default.
    Using device hpaio:/usb/HP_LaserJet_MFP_M28-M31?serial=VNC3K90935
    Opening connection to device...
    
    Resolution: 300dpi
    Mode: gray
    Compression: JPEG
    Scan area (mm):
      Top left (x,y): (0.000000mm, 0.000000mm)
      Bottom right (x,y): (215.900009mm, 297.010681mm)
      Width: 215.900009mm
      Height: 297.010681mm
    Destination(s): file
    Output file: 
    warning: File destination enabled with no output file specified.
    Setting output format to PNG for greyscale mode.
    warning: Defaulting to '/home/gennaro/hpscan001.png'.
    
    Warming up...
     
    
    Scanning...
    error: SANE: Error during device I/O (code=9)
    Closing device.
    I searched a lot about this error, everyone is having it but not many soved it in the end.
    I obtain the corresponding error also with xsane

    On the other side, I tried Vuescan, and it worked perfectly.
    However, before buying the version, i would like to understand if I missed something or not.

    Any suggestion?

    Thanks in advance

  2. #2
    Join Date
    Sep 2009
    Location
    Pennsylvania
    Beans
    2,956
    Distro
    Xubuntu

    Re: unable to scan using HP laserjet m28W

    Are you using simple scan or xsane? Xsane works fine for me, but I never could get simple scan to work.

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