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Thread: 18.04.3 Internet connection cuts off in a weird way (everything but Google)

  1. #1
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    Question 18.04.3 Internet connection cuts off in a weird way (everything but Google)

    "weird way" in this case meaning that since I dual boot installed Ubuntu 3 weeks ago only thing either a browser or ping finds, is www.google.com and nothing else that I've tried. This loss of connectivity happens around 30 minutes since I boot up. Trying to get to any other sites yields the error "network is unreachable". No software can get online except the previously mentioned and in that capacity. I can search with Google but I can't open links. The network icon in the top right is covered with a question mark, but claims it's connected.

    What should I do?

  2. #2
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    Re: 18.04.3 Internet connection cuts off in a weird way (everything but Google)

    is this machine on an office or business network or on a home network with a residential ISP? is it connected by a cable or wireless?
    What do you call someone who speaks three languages? Trilingual. Two languages? Bilingual. One language? American.

  3. #3
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    Re: 18.04.3 Internet connection cuts off in a weird way (everything but Google)

    try this :

    Settings > Privacy > Connectivity Checking > Off

    might need a re-start.

  4. #4
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    Re: 18.04.3 Internet connection cuts off in a weird way (everything but Google)

    can you do "traceroute -n www.google.com" both before and after the problem starts? if that fails in either case, try "traceroute -n 8.8.8.8" in both cases. you may need to install that package to do it if you get command not found.
    What do you call someone who speaks three languages? Trilingual. Two languages? Bilingual. One language? American.

  5. #5
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    Re: 18.04.3 Internet connection cuts off in a weird way (everything but Google)

    Thanks for the replies.

    Actually, turns out Proxy was off. Setting it to automatic seems to have solved the problem. Or at least it has stayed connected for almost 3 hours now. I'll get back to you if it starts acting up again.

    Just a regular household ADSL. I think it failed the... erm... I know it refreshes something from the ISP regularly or the connection starts acting up. Can't remember what it was.

  6. #6
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    Re: 18.04.3 Internet connection cuts off in a weird way (everything but Google)

    Celebrated too soon. It cut off again.

    So, it's a regular Inteno ADSL router/modem connected with Ethernet cable and is in household use. Wifi connection works fine all the time as does Windows' connection.

    Privacy -> connectivity checking -> off didn't help.

    traceroute gives

    traceroute to www.google.com (172.217.20.36), 64 hops max
    1 192.168.1.1 0,659ms 0,477ms 0,499ms
    2 * * 84.248.160.2 2084,456ms
    3 141.208.195.157 13,007ms 12,314ms 12,481ms
    4 62.115.143.50 12,837ms 12,611ms 12,492ms
    5 62.115.123.26 19,899ms 19,587ms 19,574ms
    6 62.115.141.205 19,880ms 19,403ms 19,738ms
    7 74.125.32.56 20,035ms 19,971ms 19,750ms
    8 * * *
    9 209.85.242.98 22,308ms 21,688ms 21,463ms
    10 108.170.253.166 21,012ms 20,605ms 20,707ms
    11 108.170.254.33 21,591ms 21,118ms 21,212ms
    12 108.170.232.35 20,600ms 20,604ms 20,242ms
    13 172.217.20.36 20,762ms 20,300ms 20,176ms

    When connected and says it can't reach network with both addresses when the connection goes under questionmark, but I also noticed that in addition to Google.com, Google maps works as well.

  7. #7
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    Kubuntu 18.04 Bionic Beaver

    Re: 18.04.3 Internet connection cuts off in a weird way (everything but Google)

    I'm no networking expert, but it seems possible to me that your IPv4 network is dropping, but your IPv6 network is staying up.

  8. #8
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    Re: 18.04.3 Internet connection cuts off in a weird way (everything but Google)

    Allright. Howe could I check that?

  9. #9
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    Re: 18.04.3 Internet connection cuts off in a weird way (everything but Google)

    Found a website that allowed the check. When everything works, both IPv4 and 6 are up, when things go south (it could still reach the site) only IPv6 was up. The stats did show that IPv4 name server could direct me to an IPv6 address, but IPv6 name server couldn't direct me to an IPv4 address.

    I wonder what takes the IPv4 connection down.

  10. #10
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    Re: 18.04.3 Internet connection cuts off in a weird way (everything but Google)

    Right. I've now set up the DNS addresses for the IPv4 connection manually (instead of automatic) to those specified by my ISP. Let's see if this helps.

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