Issue with bootstrap image

[cloudsigma]

Dear community,
We operate a cloud infrastructure where we maintain a library with various preinstalled images with Linux/Unix. We are currently working to provide an Ubuntu installation with JUJU.
In the process, we are getting an error which halts the progress.
After issuing the command:

juju bootstrap cloudsigma --debug

we get this output:

17:02:08 ERROR juju.cmd.juju.commands bootstrap.go:697 failed to bootstrap model: cannot start bootstrap instance: failed start instance: Failed to query drive template: 401 None
17:02:08 DEBUG juju.cmd.juju.commands bootstrap.go:698 (error details: [{/build/juju/parts/juju/go/src/github.com/juju/juju/cmd/juju/commands/bootstrap.go:772: failed to bootstrap model} {/build/juju/parts/juju/go/src/github.com/juju/juju/environs/bootstrap/bootstrap.go:562: } {/build/juju/parts/juju/go/src/github.com/juju/juju/environs/bootstrap/bootstrap.go:471: } {/build/juju/parts/juju/go/src/github.com/juju/juju/provider/common/bootstrap.go:56: } {/build/juju/parts/juju/go/src/github.com/juju/juju/provider/common/bootstrap.go:212: cannot start bootstrap instance} {/build/juju/parts/juju/go/src/github.com/juju/juju/provider/cloudsigma/environinstance.go:81: failed start instance: Failed to query drive template: 401 None}])
17:02:08 DEBUG juju.cmd.juju.commands bootstrap.go:1332 cleaning up after failed bootstrap
17:02:08 INFO  juju.provider.common destroy.go:21 destroying model "controller"
17:02:08 INFO  juju.provider.common destroy.go:32 destroying instances
17:02:08 ERROR juju.cmd.juju.commands bootstrap.go:1334 error cleaning up: destroying instances: 400 Bad Request
17:02:09 INFO  cmd supercommand.go:502 command finished

Can we get some advice as to what is causing this behavior, and perhaps what we can do differently? Thanks in advance!

[1fallen]

Could you also include this:

which juju

Did you miss this? "Failed to query drive template: 401 None"

[cloudsigma]

Hello @1fallen,

Thank you for your answer!

The output of

which juju

is

root@Mk:/home/cloudsigma# which juju/snap/bin/juju
root@Mk:/home/cloudsigma#

Yes, we noticed the error "Failed to query drive template: 401 None", but we have a drive in the library with Juju installed on it. I am not sure how we should resolve that error. Could you please advise us?

Thank you in advance!